I was present at my mother-in-laws house, when two workers arrived to install her new service. The one gentleman was nice, but the other was rude, nasty, and a horrible human being. I have never seen a person who hated his job more than this individual. He ignored my mother-in-law on numerous occasions, was short with answers and unprofessional. He left for dinner and returned ruder than before. I am outraged at the treatment, and would like to suggest that a worker leave a, work order form that list the names of the people performing the work, when a problem occurs the individual can be reported by his/her name rather then, "pathetic excuse for a VERIZON worker". Lucky, for Verizon, our building isn't Timer Warner Serviced.