Share Your Ideas with Verizon

[#1]

I have a Verizon residential phone account and a VZW account as well.

Though Verizon is one web site, you need to have multiple user IDs to access your accounts and services.

Also, another issue is that the Verizon residential account is tied to your home phone number. So, if you move and your phone number changes, you HAVE TO create a new user ID.

The above two things are representative of an archaic approach to customer experience.

I request Verizon to enable merging your accounts and also to key the residential account on user ID rather than phone number.