It seems that the two main complaints about the new guide are 1) a narrow font and 2) a different organization from the Full view. These are both likely from default settings not being appropriate for those customers.
The first one comes from the HD layout being on an SD television; so, the guide is compressed. This is corrected by going to Menu > Settings > Video Settings > Graphics Settings, and choosing SD, then confirming by pressing the left arrow button.
The second comes from the default secondary guide being the Channel view. This is changed by going to Menu > Settings > Television > Secondary Guide Preference, and choosing Full Guide.
I strongly recommend that Verizon address these two frequent complaints by displaying prominently these two simple solutions. It would make a lot of people a little happier all around.