Share Your Ideas with Verizon

[#1]

I'm posting a copy of my original post in fios tv programming, Anthony thought this would be a good candidate for the Idea exchange.

I'm not sure which part he thought would be good, but my concerns center around the widget I can't use, and the unavailability of a Programming Guide.

One question leads to another, starting with the Olympic interactive widget.....
 
07-27-2012 05:10 PM
Now that the Olympics are upon us whenever I land on a NBC channel the interactive widget shows up in the upper right hand corner of our screen.
 
I was disappointed when I clicked on it, and a info box popped on screen telling me that I needed the HD STB to view it. We have a Standard TV, and STB.
 
To me this is a programmers error. It should of either been made availiable to all users of Fios or programmed not to show up for owners of standard STB's.

We can order one, but will it work with a Standard TV set, so we can avoid this in the future? We do not care for HD or 3D.
   
Is there an added cost?
   
And the Olympics will probably be half over by the time we get one.
 
So now we have to endure it until the Olympics are over because there is no way to turn it off.
 
 
This leads to my next set of questions.
 
Why doesn't Vz have a listing of scheduled programming on their web site, and if they do, why is it buried so deeply that it is hard, next to impossible to find?
 
I was looking for show times for the Olympics, and this weekends Nascar, and F1 races, but no matter what I tried to use as a search term the results pointed me right back to the advantages of signing up for Fios service.
I did find the Fios channel lineup, but that doesn't show what's playing it just gives available channels according to one's zip code.
 
I did see the three year old? sticky about viewing online, then found out that doesn't work from another poster two years later, but still that's not what I wanted, and for God's sake if it doesn't work at least get rid of that sticky or edit the Admin Emitrius's original post!
 
For reference: DTV has what they call "The Guide". Channels, Times, and Program,
 
That's what I was looking for!

[#2]

Couple of comments:

1) Yes you can use HD STB w/ SD TV. I am doing it now. Does give you access to those channels that are HD only (assuming you have hte package that covers them).

2) You can probably go pick one up at your local FIOS store to get it same day. Can't say if there will be a cost increase.

3) You are not missing very much (IMHO). See my post: http://forums.verizon.com/t5/Share-Your-Ideas-with-Verizon/Olympics-Widget-is-pathetic/idi-p/464093

Good Luck.

[#3]

Thank you to ElizabethS for the acknowledgement.

For CRG:

1.) When we signed up for fios the rep asked what type of set we have, not knowing any better I said standard, and so we also have the standard version of programming.

The lack of not being able to run HD programming is not an inconvenience for us.

2.) I am in the Central PA region, and somewhere in these forums I saw where the user has to remain in-State. If I have to stay within the State it would be prohibitive to drive to Philly or Pittsburgh. It would be closer for me to go to Hunt Valley or Bel Air MD.

I think I also saw were a user could get permission to visit another store, permission? What's up with that?

I will have to research the "goin' to the store" angle further.

I know why Vz doesn't have a Store here in Central PA; their cost versus income study would prohibit them from building a new store here.

Why not just have the already existing phone stores handle it?

It just seems odd to see the six stores in MD all clustered in the Baltimore - Washington corridor.

Personally I don't see the harm to have a Service Tech deliver, and set one up at no cost.

3.) I did see your post, and it helped me to post.

[#4]

1) FIOS does not charge extra for HD. And there are some HD only channels (HDNET Movies for example). So depending on your plan you may may be missing (if you want them) channels you are paying for.

2) I would call the closest FIOS store (even if it is in Md) and ask them. The forums have been known to be wrong. May also be able to place the order online and select store pickup. Worst case is I think you can have it deleviered. Think the fee is $10. Probablyl cheaper than gas and your time and should be dleivered in a couple of days.

Good Luck.