Apparently a backup battery that I don't need (per a customer service agent with Verizon) is dying and needs replacement. So, there is a helpful reminder beep every 15 minutes.
I press the alarm silencer and it goes quiet...until the next day, when it resumes. Unfortunately for me, my next day is the time I lay down to go to bed. So as I try to drift off to sleep, I get a helpful reminder to replace a battery I don't need.
Frankly, the whole battery replacement thing seems like a bit of a scheme to get money. Reading what others have said online, the timing of my own battery's death- it coincides quite nicely with the expiration of the warranty, which means people have to pay. If you can't shut off that alarm permanently...it's kind of like the product is designed to harass people into purchasing something your own customer service team says isn't really necessary.
So I have a couple suggestions:
1) A beep is old-school, and it causes confusion- I thought it was my smoke alarm, initially, because I've never had a cable box beep, so I pulled my smoke detectors down.
Why not just send the customer an email instead? Set up the alarm so that it triggers support to send an email to the customer. Or, if you must, a robocall.
2) Allow for permanent shut-off of the alarm. If your own agents explain that it only matters for the telephone and I don't have that service, why do I care about the battery? Why do I have to keep tending to an alarm?