Share Your Ideas with Verizon

[#1]

Apparently a backup battery that I don't need (per a customer service agent with Verizon) is dying and needs replacement.  So, there is a helpful reminder beep every 15 minutes. 

I press the alarm silencer and it goes quiet...until the next day, when it resumes.  Unfortunately for me, my next day is the time I lay down to go to bed.  So as I try to drift off to sleep, I get a helpful reminder to replace a battery I don't need. 

Frankly, the whole battery replacement thing seems like a bit of a scheme to get money.  Reading what others have said online, the timing of my own battery's death- it coincides quite nicely with the expiration of the warranty, which means people have to pay.  If you can't shut off that alarm permanently...it's kind of like the product is designed to harass people into purchasing something your own customer service team says isn't really necessary.

So I have a couple suggestions:

1) A beep is old-school, and it causes confusion- I thought it was my smoke alarm, initially, because I've never had a cable box beep, so I pulled my smoke detectors down.  

Why not just send the customer an email instead?  Set up the alarm so that it triggers support to send an email to the customer.  Or, if you must, a robocall. 

2) Allow for permanent shut-off of the alarm.  If your own agents explain that it only matters for the telephone and I don't have that service, why do I care about the battery?  Why do I have to keep tending to an alarm? 

[#2]

Related to: http://forums.verizon.com/t5/Share-Your-Ideas-with-Verizon/Back-up-battery-alarm-defeat-button/idi-p...

[#3]

i had mine for 9 yrs do i need to replace it!!!

[#4]

I have been looking for the irritating sound that was driving not only me but my dog crazy.  I replaced all of the batteries in my smoke detectors, checked all of the alarms in the house (because this alarm was happening every 20 min).  My dog keep going over to a spot behind a chair and I looked there and is a box for Verizon and it had a low battery light.  I waited and sure enough that was the annoying sound.

I am very upset -- it seems the sound cannot be disabled and it's Friday evening, of course, even though I have ordered the battery online and paid to have next day delivery, I am sure I will not receive it until the middle of next week.

If it wasn't for the amazing FIOS picture... I would get rid of Verizon!  Customer service is terrible and I have had cable phones for years and never had to replace a battery (that is not being used)... only had it less than 2 yrs!

[#5]

Instead of trying to sell me a replacement battery for a battery back up system that is really obsolete, why not show a video with directions on how to DISCONNECT the system so that it stops beeping. The system is good for 8 hours of VOICE use (phone) if the electricity goes out. That's of course if you do not have a portable phone, which doesn't work in an outage anyway. AND there aren't too many people who don't have cell phones which DO work for 8 hrs.in power outages as long as they have been charged. In addition, the charge for a replacement battery is more than twice the cost of buying it on line.This is just another way Verizon is making money with smoke and mirror service. People think they NEED these batteries. They do not. And they are buying them for the SOLE purpose of stopping the darn box from beeping. Show us how to disconnect permanently, please. I do not need 8 hrs. of phone service in an emergency. I need the beeping to stop.