During my 31 year tenure with VZ and it's predecessors I was always amazed at how uninformed the marketing department was. It seems that nothing has changed. Every week I receive a colorful 11 x 12 FiOS advertising flier in my mailbox even though I am already subscribed. Everyone on the neighborhood gets the flier, as I'm sure everyone in downstate NY gets the flier. The problem is that the information on the flier is wrong. FiOS Prime TV is not available in downstate NY. I've sent back the flier 3 times over many months with the incorrect information annotated and nothing has changed. I am a fan of FiOS. I tout it to my friends and neighbors, but the success of FiOS will always be limited until you fix marketing and billing.