Share Your Ideas with Verizon

[#1]

During my 31 year tenure with VZ and it's predecessors I was always amazed at how uninformed the marketing department was. It seems that nothing has changed. Every week I receive a colorful 11 x 12 FiOS advertising flier in my mailbox even though I am already subscribed. Everyone on the neighborhood gets the flier, as I'm sure everyone in downstate NY gets the flier.  The problem is that the information on the flier is wrong. FiOS Prime TV is not available in downstate NY.  I've sent back the flier 3 times over many months with the incorrect information annotated and nothing has changed. I am a fan of FiOS. I tout it to my friends and neighbors, but the success of FiOS will always be limited until you fix marketing and billing.

[#2]

I agree that inaccuracies in the flyers should be corrected.  And I'm pretty sure that I receive Verizon flyers more than once a week.

I also live in downstate NY, and I do remember that when I signed up last winter, Prime wasn't available, even though it was in the literature.  

But just now I checked at http://www22.verizon.com/home/FiOSTV/Plans/, and it did list PrimeHD as an available plan at my address.  (Of course that doesn't mean that if I tried to sign up for it, I'd actually be able to get it, and I'm certainly not going to try to do that as an experiment to satisfy my curiosity.  There's no telling what havoc that would wreak.)