Provide a list of channels that are MPEG-4 and need STB Upgrades. Also provide notification when channels are going to switch.
This should be well in advance of any conversion. Perhaps STB message, x,y, and z, channels will be converted to MPEG4 on 00/00/00. Please contact Verizon for a hardware upgrade if you have x STB or x DVR, and are currently subsribed to those channels.
Instead of the current message try to tune to x, y, or z, and if it does not work call us for an upgrade. Seems rather bogus.