Why not assign letter or number codes to the phone techs. When a customer has a good experience, they could notify Verizon at an E mail adrdess assigned for that purpose. Every month, the votes could be counted and the winning tech could get some kind of a reward. ( perhaps a monetary reward.) Everyone work harder if they get a pat on the back occasionally instead of nothing but negative complaints.
Everyone is a winner -- the technician, Verizon, and the customer!!!
If you ever supervised people, you would know that happy employees work harder and accomplish more.
Being a customer rep. for Verizon is not an easy job.
Most of the reps. with whom I have talked are very nice and courteous. But, then, I am also courteous to them.
If I get a rep. who doesn't help me, I hang up and try again.
Many companies give bonuses to their employees who do an outstanding job.
I think you are just being a grump today!!!
prisaz
- edited
We had what was called a Spot Award. Then it was changed to something else where the employee would accumulate points given to them by clients, supervisors, or their peers, so many points equates to a Visa card with a given dollar value. Paychecks are nice, and everyone is expected to do their job, but an incentive to go the extra mile, or at least recognition when you do, goes a long way.
I am a firm believer in the fact that happy employees, keep and create happy customers. I once worked for a company that had that belief, and then lost it. They started losing employees, which resulted in a high staff turnover. Which means retraining staff, unhappy clients because of under trained staff, and it goes on and on. Yes try to treat your employees right and they will do right for everyone.
Another thought.
The change in employee morale may not be noticed when it starts slipping. But over a period of time, it really adds up. My example of a previous employer, was a change in ownership and policy over a period of 13 years. When I had started there, it was that the employees where one of the company's greatest assets. Over a number of years the company grew, changed ownership, and names, and that is when it really becomes difficult to recognize individual contributions. So little things like award programs, can make a big difference.
So Kudos to all those CSRs and other Employees that manage to hold it together when working for a large organization.
- walt178 on: Fios Television
- lacticacidtrip on: Please either Implement Ideas or Update their Statuses
- 718costas on: Stream line text from phone to DVR or just DVR to DVR box within a household
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Crystal_VZ
on:
On Demand and DVR
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718costas
on:
No Digital Direct Marketing! Disgracefu
l. - wjsa2013 on: SEC Network launches in August 2014
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Crystal_VZ
on:
Let your customers know in detail upfront about what service they'll receive
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Crystal_VZ
on:
Live TV App
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Crystal_VZ
on:
Add to all channel packages
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Crystal_VZ
on:
Start over and streamlini
ng the interface/ better remote
