Share Your Ideas with Verizon

[#1]

Simply put, reward the customer for timely payment, months/years of loyalty, and referrals.  Maybe a point program towards On Demand purchases, or bill shrinkage. 

[#2]

At the minimum, allow a customer to keep their previous rates when moving their service. I have been a customer for 5 years, but recently had an address change (not a physical move of my home), but to change the address Verizon needed to "move" my service.

I was already paying $216 for Internet/FIOS TV, but because of this move, my HDExtreme package cost more, my movie package cost more, and found out that one of the channels that I usually watch (MAVTv) is only available on the next bundle. Therefore, if I want all my previous channels back, I have to pay $30 more per month. I understand that my Internet service will be upgraded from20/5 to 30/30 if I do all of these upgrades, but to me it doesn't warrant a $30 increase when with wireless, I max out around 14mb download speeds, I will not be able to take advantage of the upgrade. While the upload speed increase doesn't affect me much since I don't perform any file sharing over the Internet.

To add to all this nightmare, they disconnected my service, thus unable to host a party on Saturday for the Pacquiao/Mosley fight and miss all the NBA games. I have to wait 6 days to get my services back at a higher price.

There should be a change on the policies and procedures on a customer address change or a customer move.

[#3]

I agree 100%. I feel that Verizon is great to new customers and really do a great job on marketing new customers....but they are terrible to old customers.  I hate their customer service end of things. It's almost impossible to talk to a customer service representative and when you do finally reach someone they usually can't figure out your question about your bill and where the "mysterious" charges came from. I hate this company but I feel that I am at their mercy because there's no other choices for tv services other than the dish....which i don't want. Verizon really needs to reward existing customers and work more on their customer service aspects of their company.

[#4]

Please check out VZ Perks (perks.verizon.com) as our part of our continued efforts to say thank you to our existing customers... We are working on more options, but probably not a points based program.

[#5]

You know what would be a cool perk to reward customer loyalty? Putting up BBC America and releasing 1.9 for them already.

[#6]

Some of the perks offered by Verizon is a joke, example is Dell, some of the products that feature the EPP discount is the same price to customers that log into dell.com directly and view the same item. There was an instance that dell.com pricing was lower than the perks.verizon.com page. (due to holiday discount.)

I think what Vwill is suggesting is similar to what T-Mobile did to award their loyal customers of more than 2 years with their service. They created the Loyalty Plan which was only offered to loyal customers and not new subscribers.

It's also really frustrating to see promotions offered to New Subscribers while the rest of us existing customers are told that we get no discount. Example is the current promotion offered to New Subscribers during the holiday season who will get a $300 gift card just for subscribing.