Disclaimer: Some “Wish Lists” appear to be “**bleep**-lists” – If this looks like one, please forgive me. I think the Verizon-FiOS team is a great bunch of folks. Everyone that I’ve interacted with has been professional, extremely courteous, friendly, and customer-focused. I’ve had ZERO problems with the services and the small glitches I’ve experienced were either my own fault, or were fixed by tech support in a timely manner.
I was with DirecTV for 16 years, the last 5 or so as a “Cutting-Edge” beta-tester. (I’m also a Technical Beta-tester for Microsoft)
I’m in Hudson, MASS, and I’ve now been with FiOS for 2 months, and I guess I’m spoiled because I’ve been on 1.9 since starting, and I have 2 CISCO HD-DVR’s, 1-HD-STB, and the triple-play bundle.
I had 3 HD-DVRs (DirecTV), 6 Mbps DSL (AT&T), Phone (AT&T), and was paying about $200/mo. I’m now paying about $135 (with fees & taxes).
Some things that I’ve either had and used with DirecTV – or wished I’d had…
Under “Global Guide Settings” (settings that “stick”)
Enable hiding of SD channels when there is a corresponding HD channel.
Enable display of only “Subscribed” channels
i. (and/or) differentiate display of un-subscribed channels by color or shading
Show “program/series to be recorded” icon if ANY DVR on the network is set to record
Allow sorting/display by channel NAME
Allow filtering of display by Category and Sub-category
Enable DLB (Dual-Live-Buffers) – Both receivers start recording on 90-minute segments (buffers) and the user can pause/trick-play and “flip” back & forth between buffers. If you change one of the buffers’ channels the buffer restarts its 90 min loop. So, you can be watching the Pats/Jets in one buffer, and the Daytona 500 in the other. You hit one button to switch back & forth. When the Pats score you hit pause then flip to the race and watch 20 min of it – then hit pause and flip back to watch the Pats kick the extra point. And so on.
When I select something to record, enable me to also select to which DVR I want it recorded.
If I enable it, allow me to delete any recording from anywhere.
Enable me to perform ANY DVR action/activity from anywhere. (Capability switched on/off and passworded)
Allow me to set Start/Stop extensions from EVERY record operation screen. Especially on the initial record operation.
Please make the confirmation dialog popups consistent. The confirmation selection should ALWAYS require the user to change the default selection. And the selections should always be in the same listed order. E.g.
Enable or fix Screen Saver. I was just watching F1 racing, hit RECORD, then PAUSE, and took my grandson home. Got back 20 min later and paused screen was still on.