Here is a suggestion, what about having Americans (USA) handle your support department. Nothing is more frustrating than navigating through 10 minutes of automated prompts to reach an individual from another country who is harder to follow than the automated service. Your support is the worse. Huh, Can you repeat that..... Say it again, I didn't understand you.... Excuse me, one more time please.
What makes it even uglier is when they don"t understand me. And then they put you on long holds to find the resolution to the problem that they understood you saying,.... Not the problem you told them you were having.
It would also be nice to have a rep call you back when they disconnect the call while trying to put you on hold to test the line. Now I am repeating the whole calling process.... THIS IS A WASTE OF MY TIME !!!!!