Share Your Ideas with Verizon

[#1]

I thought bright house service was bad but they shine compared to verizon right now.  I simply wanted the double play on three TV's with the fios internet. So I started online filling in info. I got a pop up for live chat, so I used it to help get the process done and save money by signing up online. I had problems with the site accepting my ss number. It would not take it. So I called and they said to get the best price I had to do it online. So I went back and live chatted again to find out why it would not take my ss number. I was advised to skip it and check no ss number.  DON'T DO THIS!!!!!!!!!!!!!. I spent nearly three hours on line and on the phone trying to simply get the double play for three TV's.  After several phone calls and endless live chat I finally get to credit verification through and e-mail.  I call and now they want me to go get a NOTARIZED form saying who I am and fax it over. So because it would not take my ss number I have to jump through hoops to say who I am. I than tell them to cancel my order which they already ran a credit check on. So they tell me they can verify me by asking me questions about my credit history,, ONLY THE STUPID PERSON AT VERIZON  didn't know how to do it. So they still could not cancel my order. I called customer service who said they could just right me up a new order and let the old one run out.  They kept confusing the orders when we (the Verizon service tech and I) were on the phone with the credit verification people who by the way are RUDE>>>>>>>if you don't like your job QUIT<<<<  . Finally they make me fax a copy of my drivers license and ss card. Three times because they claimed they couldn't read it.  I enlarged it to fill a 8 x 11 paper by the way. And faxed it to a friend the same way. It printed out 8 x 11 on his fax but not at Verizon.  Seems like they knew I was aggravated and were playing a game. Service to be installed in two weeks, really two weeks to get service..  People rented the house next to me, in there for one week and I saw Verizon put in service.  Really rented and installed in one week, I live in my paid off house for 15 years and can't get service faster than someone renting.  Wonder how their credit check went..  Verizon is terrible so far. Hope their TV and internet work better than their customer service.....

[#2]

I'm so sorry for your frustrations!  I hope you love your TV & internet services.