Share Your Ideas with Verizon

[#1]

I was a Comcast customer for many MANY years and a Garden State Cable customer before that. But when these Comcast bandwidth limits started interferring with working at home and them actually having the gall to threaten me with a "DO THIS OR ELSE WE'LL KICK YOU OFF OUR SERVICE" phone call, after being a loyal customer since they stepped on the scene, without a single late bill,  I said enough was enough.

I been a Fios customer for more than 2 years now and I can't be happier. It's the best service I could've asked for, just fantastic. I have had subscriptions to plenty of ISPs through the years, from California to Central Pennsylvania to Arizona and back to New Jersey and worked with many more in my line of work. And by far Fios outperforms and outprices the competition by such a huge margin. It is an amazing service. I am almost tempted to up my internet speed again from the package we currently have. It's just that good of a service. Except for one flaw. TCN not being broadcast in HD.

I don't watch a ton of television... But starting in September I make sure I  don't miss a single Flyers game now that we had to dump our season tickets. It is a real bummer when the games are on The Comcast Network and a real letdown when I realized that it wasn't in HD (even though someone told me years back I had forgotten). It is a shame that they don't have this network in HD as you really get used to watching sports in HD. Its the one flaw I have found on the four services I have via Verizon.

I've requested this before and have heard the techincal reasons why the channel won't fit on the lineup yet they have it on their Delaware lineup. I am so tempted to switch to just Comcast Television again but I really do like Fios' TV so much better. Especially the utlimate package that we have now with the Media Manager which I use all the time for watching movies from my PC. Yes as far as the schedule goes the Flyers only play less than a dozen games on there at this point... but as any Flyers/Phillies/Sixers fan knows when there are scheduling conflicts with two Philly area teams or all teams playing at once, one of the teams gets sent to TCN. Plus they have AHL Games and other events that I miss out on HD from.

As I said I've made this request each year since I signed up. I've talked to plenty of potential customers (in all honesty) and told them how great the service is. But when they ask about the sports I always have to include that "..BUT..they don't have TCN in HD." and have heard plenty of people say, "I would sign up for the Fios triple play package but if I can't get both Comcast sports channels in HD forget it....". Its not worth losing even one customer on this issue let alone a couple hundred. We get new Spanish language channels in full HD it seems once a month. Plus we have literally tons of channels that are in HD that I know for a fact aren't getting the viewer levels that a sporting event would get.

So Please Verizon this year give us a gift that keeps on giving, THE COMCAST NETWORK IN HD. You won't be sorry.

[#2]

I agree with you 110%. The biggest problem seems to be the fact that programming is added contingent on peoples requests and votes in these forums. Lets be honest, if I had to guess I would estimate that less than 30% of fios customers in the tri-state area{philly,jersey,del} know about these forums. I have a friend who works for verizon in nationwide business network support and he has NEVER been to these forums. It would be nice if verizon gave another avenue for us to voice our requests. I too miss having TCN in HD.