Share Your Ideas with Verizon

[#1]

This does not speak for the wireless service, but for its crap DSL (so called high speed internet) service.  First of all, VZ incorrectly charged me and I called in to get it fixed and explained.   The first lady was absolutely rude and her tone of her voice was unacceptable.  It was not like I was yelling at her or anything like that, I just explained the situation and she went on a rant and hung up on me in the middle of my conversation.  This is TOTALLY UNACCEPTABLE as a customer service rep. This **bleep** me off, so I called again looking for the supervisor and the second lady was nice, but she placed me on hold for 30 minutes! This was again TOTALLY UNACCEPTABLE!  I just hung up and was so upset and irritated that I had to write this somewhere.  VZ has to do a better job of training its staff and customer service.   How dare they do this to a paying customer (former paying customer)?  

I am definitely going to call again when I find the time and my time is not easily available, causing me more anger for even writing this.  Hope this message gets things stirring at that organization.

P.S VZ's high speed internet is a joke, slow and unreliable, and charged me three times in one month for changes that I did not agreed to and made.  That to me is a crook.  

Hoping for a change

[#2]

Try getting them to send a service man out. They will make you wait on the phone for what seems hours trying to fix something that they can't fix such as a wire from the pole to your house, they give you no time window on the service call so you have to take the day off. My set top boxes are 10 years old as are my remotes and trying to get them to update my equipment is like trying to argue a parking ticket in Philadelphia. I thought the parking authority was the worst organization to deal with but now I think its Verizon.