byMGrace03-06-201107:16 AM - edited 03-06-201107:31 AM
I have seen acknowledgment here and on Twitter that Verizon needs to think about what to do for people who have had their equipment for a long period of time. On Twitter, the only answer has been that there are very few DVRs out there in this category. Well, I have one of those DVRs and one of those 6 series HD boxes that both struggle to use the highly anticipated software version 1.9. I really think you need to start to communicate that there is something that we can do to bring our equipment up to date.
I know it has been said before, but I will say it again, asking your loyal long-tem customers to pay $40 to upgrade from a box that will barely function with the new software is terribly insulting.