Was this redundant and insulting message right on top of my Firebox browser page really necessary?
"You are using an unsupported browser that verizon.com does not support. For a better experience, please use a supported browser." (Like I don't know what "unsupported" means? Duh...I think that's insulting and so then I had to be bothered with figuring out how to get rid of this nonsense.)
Now here is the breakdown of how I just spend 20 minutes figuring out how to resolve this issue (which is now record time for me): At first I was thinking, "Oh yes, I remember those previous conversations with Verizon customer service reps, many of whom would tell me that Verizon only supports Internet Explorer" so I really thought at first that this was Verizon's way of reinforcing that same message...like "shame on me". How dare I use Firefox instead? lol
I tried upgrading my existing Firefox browser which didn't do anything and I tried to see if under "page info" I could get rid of that one image...no such luck.
But then when I read further on the link "support browser", it explained that Verizon *does* support Firefox going from Version 7 onward. So I went to Control Panels where I can add/remove programs, uninstalled and re-installed Firefox by downloading versrion 11 of Firefox from scratch (as opposed to updating my existing browser) and that resolved the problem.
Now seriously, what is "an unsupported browser that verizon.com does not support" supposed to mean? I don't mean any disrespect but that's laughable using the term "support" twice in the same sentence like that and that really led me to believe that Firefox is no good. That's dumb. Why couldn't it just say in the first place that my browser may need to be upgraded instead of telling me...or rather, assuming, that my browser is "unsupported" just because it's not Internet Explorer? Saying that I need an upgrade is completely different from saying that my browser itself is not supported and anyone with a lick of common sense can understand that even without an IT background!
What really irked me was that this obnoxious and redundant message which didn't even correlate with the intended message was going to stay put right on top of my browser screen until I did the upgrade. This wasn't even in clear and coherent English and couldn't it just stay on the screen temporarily and allow the customer to close it out so the customer can move on? An upgrade is important but it's really making a mountain out of molehill and because of an unclear message, I had to waste more time going back and forth trying to figure out what this means.