byquestioning04-07-201212:22 AM - edited 04-07-201206:36 PM
VISS is a disservice to customers and here is why: I know it's the virus program on which Verizon gets the lowest bid but it wreaked plenty of havoc on my computer and all of my technology at home is as up to date as it's going to get and I just want to give an overview of the computer issues I had to resolve because of that. VISS powered by McAfee left all of these viruses on my computer undetected. This was discovered last September when I hired a computer tech out of the phone book to come to my house. Over time, I didn't see any blazingly fast Internet speed and my computer just got slower and slowe until it got to such a point where I couldn't get onto the Internet anymore. The tech person suggested cancelling VISS and replacing it with 2 free viruses programs (avast and malwarebytes) which I did. But then once the viruses were cleaned up, my Internet went right into action.
And still, not all of my computer issues were resolved at that point because this tech person could not tell me why my disk defragmentation program was aborting itself due to inconsistencies in the hard drive. It was hard to find the time to do this on my own but just got through figuring out and getting help from another member here on how to run check disk to repair these problems. I'm bringing this up because this happened right at the time when my computer had come to a halt because of these viruses and I suspect that the viruses resulted in these residual system errors which I didn't have before. I had been able to successfully defragment my hard drive up until the time my Internet came to a halt. However, it could be that because I had never done this before, my computer was long overdue for this.
I know I have posted about this before in the forums but the whole thing got me thinking about some suggestions that I think would really put Verizon further ahead of its cable competitors. I'm not a business expert but to me this would make a little more sense. In place of VISS: - Verizon could provide some links for free virus programs like the two that I mentioned.
- Verizon could also offer customers a coupon for purchasing their own Norton virus software. That would be a very sensible incentive to offer. My family uses Norton, not the kind that comes as a package with a cable company, it works well for them.
Keep in mind too that McAfee itself is very outdated.
Isn't better to be honest instead of offering something cheap that only causes problems over the long run?