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You need to offer greater discounts to loyal customers. FOr many years, we have had all of our cell phones, home phone, internet, and cable. We do have the one bill pay bill. Verizon wireless is offering a heavily discounted plan for families and I called but was told that I cannot get this because they send our charges to one bill for bundling. this is very disappointing. Same goes for new custoemrs who sign up for fios.
I moved to Maine about a year and a half ago from Northern Virginia. In VA, i had Fios from the first week you came to my street and stayed with Fios for 3 years until i moved. I never once had to call you for any issues at all. My internet and TV worked perfectly!! Now that I've moved, my only option for cable and high speed internet is Time Warner Cable. I'm calling them monthly for one issue or another. PLEASE bring Fios to Southern Maine (Portland area)!!!!!
I can live with only recording 2 shows at a time. But what I would love is smarter logic to allow me to record based on the situation.
Classic problem 1:
I want to record a sports game which runs from 8pm to 10pm. But my wife has her 2 recordings at 9:30pm. As a result I cannot record my sports game because the conflict of 2 shows prevents it even though it does not occur until 9:30pm. This means I have no ability to record my show between 8pm and 9:30pm even though nothing else is being recorded during this span of time.
Instead why can't the DVR allow me to record the show up to the time of the scheduled recording. Scheduled recordings take precedence and so my end time would automatically be set to 9:30pm.
It seems I can create a manual recording from 8pm to 9:30pm through the DVR box, but when on the road and using the FIOS app, this feature does not seem to exist. Clicking record on the show only yields an error message that is not allowed.
Classic problem 2:
The actual programming times in the guide causes an invalid conflict. I have a show I wish to record at 8pm to 10pm but was prohibited because of a 2 show conflict. When I looked at the shows being recorded, Show #1 was for 9pm and Show #2 was at 9:30pm. There is actually no conflict.
But when I looked closer to the program details, Show #1 was from 9:01pm to 9:31pm and Show #2 from 9:30pm to 10pm. As a result, the overlap at 9:30pm was enough to prevent me from recording my show.
Today, a tech support rep from customer service had to reset everything on my STB to make sure everything was working properly. My issue with that got resolved and understandably, I had to reset all of my preferences so I don't have to see banner ads on the guide and recommendations coming up whenever I turn the TV on, parental controls, and my favorites.
When reprogramming all of my favorites, I had to scroll up and down the entire list of hundreds of stations to pick out the channel numbers I wanted. Suggestion: If I know a bunch of channel numbers I want to add, why not include a way of entering the channel numbers directly? A lot of my stations on the favorites list are scattered and not really close together numerically. It's time consuming after a while to rebuild my favorites while scrolling up and down the entire list.
And if I have found a particular station that I want to add to my favorites, I don't see an option which allows me to "add station to my favorites" directly. Suggestion: Why not include that? Instead, I have to go back over to menu and settings and scroll up and down the entire list of stations to find the one I want to add.
To conserve HDDVR capacity I record in SD at times but there is a problem.
The video aspect keeps automatically switching to small partial screen every time we speed through commercials so we have to readjust video aspect back to full screen. That's 3 clicks on the aspect button after each fast forwarding through each commercial. Switching to smaller video aspect also occurs at show change when one show ends and the next begins. This makes no sense and is user unfriendly. Their are many other situations that the video aspect automatically switches back to partial screen and it has to be manually corrected. You can't take a fast look at the Weather Wigit or Search a show or in and out of Guide without that aspect automatically switching to partial screen.
Please make the aspect manual so it doesn't keep changing incorrectly automatically
or make it adjustable settings with the a manual default. Please offer Manual and Automatic settings .
I've had no luck suggesting this to verizon's Fiber solutions department for many years.
Sales of 4K tv's are on the rise and everyone who has one is craving true 4K content.
My idea is that Verizon should be the first to offer a channel with all true 4K content.
It would be a big hit and would for sure add new subcribers who need the 4K content for their new tv's.
I just went through the process of renewing my 2 year Fios triple play agreement on line and once again, I had a patient on line customer service rep walk me through the process. Verizon Fios is a very complete and reliable product, far superior to cable and I am definitely not complaining. The downside, though, is that it takes an hour to go through the process of renewing my agreement on line with assistance from customer serivce and I just think the process could be a lot more efficient if the on line instructions were more self-explanatory in layman's terms. I always need to renew my agreement along with assistance from customer service for that reason, so that someone who knows the verbiage can translate everything into more user friendly language and so I don't click on the wrong thing. When I renewed my agreement 2 years ago, it was a similar thing.
Here are some examples of how this would have been confusing without a live consultant:
When starting the process on line, the customer is presented with 2 choices: renew existing agreement or upgrade services. Hmmm...can I renew my existing agreement and keep everything exactly the same or am I required to make certain upgrades on my plan to lock in the same monthly bill for the next two years? The customer service person had to clarify that. And then I was faced with the confusion of which services to upgrade while keeping the price the same: TV, phone, or Internet? That had to be discussed as well and it was like a process of elimination. We started by trying to keep the services the same but in the end, I had to upgrade to the quantum Internet speed which is fine. It's always a good deal in the end when I come away with certain upgrades and discounts while keeping my monthly bill the same.
On my screen, there was a clear message in the right hand margin that I would get a $15 discount on my monthly bill. But then when I got to the bonus rewards page, I was back to being confused and the patient customer serivce rep had to translate that as well. What's a $15 agreement incentive or a $10 agreement incentive? Is that the same thing as the $15 discount on the first page, is it an addition, or does it negate the original statement of that $15 discount? The customer service rep had to explain to me that it's an additional discount for my monthly bill.
Basically I am saying that if the on line instructions were presented in clearer language that a customer could understand, the process for renewing my agreement on line without a customer service rep would probably go a lot quicker. It's not that I don't want to contact customer service and certainly I don't want to be doing this the wrong way but we all have busy lives and it's hard sometimes when I have to do this at night after work while I have other things to do. To me, the language seems more geared toward a Verizon employee who is familiar with the terminology and uses it all the time. The process can get complicated quickly without understanding all of the instructions properly.
The notification section should include an automatic notice when any new service, feature, or add-on (i.e., sports station, pay for movie channel) is assigned to one's account. Without this notice, you could be assigned an additional feature that you do not want and not know until your next bill.
Currently, when I go to the VOD option for movies, it defaults to 'Watch in SD' regardless of any pre selections. That is extremely frustrating as any level-headed person would assume that prior selections are taken into account and are not totally superfulous. Worse, once one mistakenly enters the undesired SD default, they must exit and start over to get what should have been there to begin with.
We would love to see the feature of being able to program FIOS TV from our computers, tablets and cell phones. Programming FIOS TV from the remote control on the Interactive Program Guide is very laborious and inefficient and can cause you to miss a substantial amount of the programs you would actually like to see by the time you find them on the guide. If we can already access the FIOS IPG from our computers, tablets and cell phones, then it's a mere extension of that idea to be able to program the TV remotely from those devices as well without actually tying up the TV in the process. The resulting efficiency would allow for a much better learning environment in the home.
Verizon Tv packages are so weird to me If you order the premiere package from Direct TV then you will recieve all the major movie channels, so it surprised me when I switched over to Verizon that even though I had purchased their most expensive Tv package that it still did not include HBO and Encore. I noticed this about thier other packages as well how channels were weirdly grouped. So in the basic package you get the Biograpy channel but in some of the higher packages you dont. I had even onced moved up to the second highest package to realize that it did not include all the espn channels. I hope that Verizon takes another look at how they group their channels and put together packages that make more sense.
I refuse to buy or even try out the first free on-demand video since I hate being restricted to a single service for videos I purchase or rent. For those who don't know:
If an incoming call is blocked by the call blocking feature, the caller is told the the number he has reached is "not accepting calls at this time". That is deceptive and FAR too polite. The number is accepting calls from acceptible callers.
I would love to be able to have my own call blocked message. Then blocked callers could hear "We are not sorry, but the owner of the number you are trying to reach was so annoyed by previous calls from this number that he went to a lot trouble to use Verizon's creaky call blocking feature to save you from being called an (expletive deleted) and having the phone slammed down on you. Yours is one of only ten numbers to be so honored. Go annoy someone else."
Can you start working on a desing for a verizon fios outdoor acecess router for outside use such as for padio areas where wirless singal may be needed but a outdoor unit needs to be made to handle weather fluctiowashions wind, and rain. I would like to see such a union be avalible so i can expand my netwokr in more places so that fios users can have veru strong signals throught ther home and back yards.
Plenty of times I record a live sporting event only to find out that my recording does not have the entire game (game takes longer due to overtime/extra innings/rain delays).
I would like there to be a default setting for extending recording time for Live shows. This way I would be able to set that up once, say to always record 1hr more for Live shows. So when I schedule a recording for a Live show it will record an extra hour each time without having to specify it each time. I should also be able to change the extended record time when scheduling a single recording, say change it from 1 hr to only 5 minutes.
When you're Scheduled Recordings menu why the item that is highlighted first Cancel This Series? And then the confirmation default is Yes. Given that the DVR remotes are sluggish at best and unresponsive at worst this was a really, really stupid interface choice. We have had to recreate series many times when the DVR has queued up frustrated button mashing and fired them off at once.
However much I despise Comcast [after too many years under their thumb while they were the sole cable/broadband provider in the area] I am envious of the voice command features. In particular the ability to speak a channel name and it comes up. I'm sick & tired of having to try remember the numbers of Science, BBC America, the several PBS stations, SyFy, Lifetime, etc. Usually I just wind up scrubbing through the schedule to find the channel I'm looking for and slogging through that huge block of sports stations we do not have any use for makes it even worse.
How about enabling the USB port on the DVR [limited to standard Human Interface options] so we could plug in a small wireless keyboard? It would be far less frustrating than the current hunt & peck way we have to enter text to search on - especially when the DVR decides to be unresponsive for ten seconds then fire off all your queued up button mashes at once.
I believe Verzion should offer 3 movies per month for Free for the Ultimate package subscribers . It would attract more customers to purchase the Ultimate package and it would embolden Verizon brand as a company that appreciates it customers. It should a use it or lose it 3 Free PPV movies per month for Ultimate subscribers only. We pay enough to receive some type of a perk from Verizon.
Just like you can dial *69 to get the last caller's phone number (when available), there should be a "*##" code to note the last caller as a nuisance caller (e.g. a telemarketer that ISN'T respecting the local/Federal do not call registry). Just like Twitter has a "block and report as spam" feature to collect and evaluate feedback from their users, Verizon could do the same, hopefully closing in and quickly shutting down egregious violators like the loathsome "Cardmember Services."
FiOS, Please add more news channels like The Blaze, RT, Press TV and some other news channels. Fox News, CNN, and other channels are not always following our point of views. People have rights to watch these alternative media channels. If I had a satellite dish I would be getting these channels already. Also we need another Weather Channel added the Weather Channel is not covering local weather that much like they used to.
I ditched my home phone to save money since losing my job and unemployment income in December. And I learned you charge a $5 month fee to have fios with no land line. you call it a surcharge. I call it a penalty.
they waived this "fee" for 2 years but really... don't charge customers money for not buying or having a service. I know of no other company that charges me money for NOT buying or having a product or service. this seems like an unfair business practice to me. If I add a phone or any service, charge me for having it. but don't charge me for not having it.
contracts stink. let us pay monthly with no contracts. on all services. period. keep it simple and flexible for us. these days financial situations can change quickly. dont' penalize us with "fees" if we need to cancel service. Ditch the contracts.
don't force automatic billing/payment on people that would rather pay manually from their bank accounts each month. I don't like auto billing. I prefer paying bills manually from my bank account. I have fios now with no phone and I was told I MUST do automatic payment. let us pay the way we want to pay. as long as you get your money that is what matters.
Living in Annapolis, Md. my Verizon FiOS TV gives me both the local stations from Baltimore, Md., and from Washington, DC. I get them all except for the CW station (WDCW, WDCW-HD) from WAshington, DC. The problem with the Baltimore CW station (WNUV-TV, WNUV-TV HD) is during this time of the year, they show college basketball during the 'Prime Time' shows and air the shows at a later time (which throws my DVR off from copying the shows). The games run longer than the guide time shows, and the shows start right after the game. With the Washington CW stations in the channel line-up, I would have a better chance of getting the shows copied correctly. Verizon does carry WDCW and WDCW-HD on the Washington, DC local channel guide. Just add the stations to the 'Annapolis' Verizon as well.
We've noticed that many programs surprisingly do not even have Title Descriptions, far less things like Program Numbers and Genre Categories. Please include as much information about the programs as possible. Things like Titles, Episode Numbers, Season Numbers, Air Dates and Genre Categories should all be standard requirements for producing programs to be aired. It helps both viewers and producers when viewers are better able to identify programs they enjoy, as well as parents and educators identify programs that are either inappropriate or maybe somehow miss the mark.
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