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0 Votes

Hallmark movie channel

Status: Acknowledged
by CindyRe ‎09-01-2014 07:04 PM - edited ‎09-01-2014 07:11 PM

The Hallmark movie channel should be with the regular Hallmark channel and not looked at as a movie channel like HBO and Showtime. It makes more sense for them to offered as a package, than as separate channels and both offered in each TV package.

Status: Acknowledged
0 Votes

How about putting the Maryland game on an HD channel instead of a game with now regional interest?

Status: Acknowledged
0 Votes

Fox Sports and FXX app support

Status: Acknowledged
by jsant2001 on ‎08-30-2014 05:31 AM
I think it would be great if Verizon would negotiate support for fxx and fox sports so we can use those apps. I already pay for both channels and want them on my phone. Please get this done since Comcast has both currently.
Status: Acknowledged

Make a program to optin for beta test

Status: Acknowledged
by etkastor on ‎08-29-2014 09:34 PM

Make a program for customers to optin for beta test for new products(router/setopboxes/ont) and services(TV/internet spped/Ponne Features). I would love to test new items before they realesed

Status: Acknowledged
0 Votes

Expanding Games Lineup

Status: Acknowledged
by OffBillGannon on ‎08-29-2014 02:03 PM

When will Verizon expand their gam lineup in the Widgets and Apps? All you have are Nick Games and Sudoku. It would be nice to have games like Free Cell, Solitaire, Uno, SKip Bo, or Chess.

Status: Acknowledged
0 Votes

Offer 8.9 tablet online for free with new service or quantum upgrade online.

Status: Acknowledged
by Joshuajperez on ‎08-29-2014 09:08 AM - last edited on ‎08-30-2014 08:56 AM by Moderator

Verizon should offer the free 8.9 tablet for free with new service or upgrade online, because I received the coupon by mail to redeem for a tablet worth up to 200 dollars with 2 year agreement for residential services, so I went out of my way to go to verizon wireless store on broad st in newark nj 07102 and they wouldn't accept this coupon for the free 8.9 tablet with 2 year agreement, instead they wanted me to purchase the tablet and get a partial rebate, what is that about. ? On the offer clearly states visit verizon wireless store to redeem for a free 8.9 tablet with 2 year agreement on data plan. I was upset and didn't agree to those terms, this is false advertising. I wanted the tablet and was ready to commit for 2 years on data plan but they would not let me redeem the coupon for the tablet. This is why it should be availaible to redeem and purchase online to avoid having to deal with verizon reps that won't redeem offers.

Status: Acknowledged
0 Votes

Make uour VMS work with a home theater PC.

Status: Acknowledged
by ‎08-29-2014 02:47 AM - edited ‎08-29-2014 02:55 AM

Make uour VMS work with a home theater PC. Or Media Center Extender, or have it decript the subscribed channels over QAM for use on our TV without extra hardware, so we need not rent additional boxes. There was some talk of it, where no STB would be required with the VMS. Now you have a limited number of IP channels,. Stop talking and start doing. I might pay a little extra for the VMS if it could do that. But not if I must rent all the extenders clients. I have Media Center PC and 12 tuners, and have no advantage with Quantum TV. Unless I wanted your VOD, or PAY PER VIEW.


Quantum TV with Clients $60.

Fios TV wit MEdia Center PC and 2 Cable Cards, $10.

VOD no thank you.

Status: Acknowledged

SEC Network in HD

Status: Acknowledged
by Gator1 on ‎08-28-2014 04:32 PM - last edited on ‎08-28-2014 08:06 PM by Moderator

Get the SEC channel in HD for the whole country.

Status: Acknowledged
0 Votes

Add a way to the STDVR etc to make the font larger

Status: Acknowledged
by Carol27 on ‎08-28-2014 01:47 PM - last edited on ‎08-28-2014 03:17 PM by Moderator

I updated my Fios DVR To Quantum DVR because I wanted to record up to 6 programs at a time.  I was not told that there would be problems setting up with my 14 year old TV and after hours of trying and 2 hrs on the phone with a tech, I  ended up with an installer who got a picture and sound very promptly.  We have a 24 " TV in our family room and an older 18" in our bedroom.  We can no longer read the words, including some of the channel identifications , because the font is way too small.  Fios help online and on the phone could not help.


There needs to be a way to make the font larger for "senior" eyes. Maybe just add an edition to the program that runs the DVR and it will pass to all of the set top boxes in one household.  Please try!

{edited for privacy}


Status: Acknowledged

Enable Ethernet on VMS so i dont need to use your router. I want to get rid for you router and you upgrade to a wireless AC router. But I dont want to need  to have to have you router pluged  in for you settop boxes.

Status: Acknowledged



On TV listings, there is a time marker line. When you load the page TV listings, you see the channels, and corresponding showes, and the time marker as well. The problem is that, this time marker, after like 15 minutes, or 30 minutes , still is in it's first position, wherease it should move forward as time passes. For example you load the TV listing page, and the time marker  line shows for example 11:30 which is the actual time, then if you stay on the page for 45 minutes in order to be current with the listings, or you are browsing different listiings , the time marker, after 45 minutes , still showes it's postion at 11:30 not 12:15.

Right now the only way to have the time marker line current with the present time is to refresh the page, or to reload the page.

It was nice if verizon could fix this thing, meaning as the time passes, the time marker line moves accordingly , so you do not have to refrsh the page all the times.

Status: Acknowledged



I switched to Verizon ONLY because you carry all C-Span TV channels.


You show a lot of silly-named networks, but C-SPAN IS MISSING.






Status: Acknowledged

Add Fios Tv App to Apple TV

Status: Acknowledged
by skeys on ‎08-27-2014 11:38 AM

I would suggest adding the Fios TV app to Apple TV.  It's currently supported on all other Apple devices(iphone, itouch, ipad, etc.)

Status: Acknowledged



I have over 300 movies in my OnDemand library.  Any idea if you guys will make it easier for customers to find what they want to watch in their library?  You are allowed to do this via the My FiOS application, yet not through the cable boxes.


This would be a great addon feature to an already fantastic product.




Status: Acknowledged
0 Votes


Status: Acknowledged
by A_User on ‎08-26-2014 07:31 AM

Please bring FIOS to ENGLEWOOD/TEANECK/TENAFLY NJ.  Every town in the county has had FIOS for several years except those areas coming out of the Englewood CO. Really, you'd think a city like Englewood with a population over 27,000 (not to mention another 15,000 in parts of Teaneck and Tenafly) is not exactly a backwater.

Status: Acknowledged

Add FXX to Preferred

Status: Acknowledged
by ccp4 on ‎08-26-2014 05:03 AM

As mentioned in previous posts, FXX is not a sports network and is not a premium channel.  This should be added to the Preferred channel tier.  I was an RCN customer and moved to a new neighborhood and wanted to try Fios.  I'm extremely disappointed that FXX is not part of the Preferred package.  RCN offers a package at the same price as Fios Preferred, without premium channels - but it has FXX, NFL network, Tennis channel, and much more offered.  


Please add FXX at the very least, it's really diappointing that Fios Preferred does not have it currently. 

Status: Acknowledged

Verizon has had some of the absolute best coverage and service I've ever had regarding internet, tv, and wireless. I have noticed, however, that the FIOS footprint is not currently expanded into the Peach State, Georgia. It is my understanding that the most widely used service, though not by choice, is windstream. This company from all accounts I've heard is the epitome of a failure in service and quality. I know that although many things go into expansion decisions, a large customer base must be one of them. I am most undoubtedly sure that should Verizon's residential capacity, in all it's forms, expand into the Peach State, then the customer base therin would expand and multiply exponentially. I currently live where the service is offered and am at loss knowing that when I return to Georgia in the coming months, I will have to give up such a fantastic and excellent -well worth every penny- service of both quality and professionalism. I will certainly miss the option of true 75/35 FIOS Quantum Internet and FIOS TV Prime HD.

Status: Acknowledged

I have counted at least 36 SD channels that are offered but are not in HD. They are in HD and other providers offer then in HD. The channels I have noticed are: BBC World News, Crime & Investigation Network, Disney Junior, DIY, Esquire Network, EWTN, Fox Sports 2, Fusion, GSN, H2, Hallmark Channel, HLN, Logo, Nicktoons, Nick Jr., Own, UP, American Heroes Channel, BBC Cbeebies, CNN International, Fox College Sports, Fox Deportes, FX Movie Channel, Gol TV, Great American Country, INSP, Jewelry TV, NESN, Ovation, TV One, Turner Classic Movies, TBN, Sprout, RFD-TV, Reelz, and PlayboyTV. Having these channels in HD could potentially draw in more customers and satisfy the existing ones (especially the ones constantly complaining about not enough HD content). 

Status: Acknowledged

FiOS On Demand - SD vs HD

Status: Acknowledged
by svz on ‎08-25-2014 09:39 AM

There are two major issues with watching items onDemand with FiOS: 


1 - the default option for watching any show is SD! Why is watching in standard definitions a default option? If HD option is made a default one, it would make it so much more convenient and hassle free (see problem below as well)

2 - if you hit watch in SD accidentally (since it is a default option), THERE IS NO WAY to go back to watching the show in HD!!! Deleting the item from My Lybrary, resetting the box, calling Verizon, nothing helps. THERE IS NO WAY TO GO BACK TO WATCH A SHOW IN HD IN YOU ACCIDENTALLY STARTED WATCHING IT IN SD!!!



1 - making watching in HD a standard option in onDemand menu

2 - creating a function that would allow you to switch to HD if accidentally started watching a show in SD.


Status: Acknowledged

Today the set top box have no known abilty to restrict the the set top box to only show HD if avaible or to only show your subscripted channels. Today you get a pop up saying "Press C to view in HD".

- I would like to have a setting that makes that automatically.


In the program guide you can press OPTION and selected my subcription but when you go to "TV mode" you have "all channels" and you can't change that.

- I would like to have a general setting which gives me ONLY my subscription unless I choose different.


Status: Already Exists

If BBC America and BBC America HD are part of the Select HD, Extreme HD, and Ultimate HD plans why is it not part of the Preferred HD plan? Please add BBC America and BBC America HD to the Preferred HD plan.



Status: Acknowledged

Fios TV

Status: Acknowledged
by on ‎08-24-2014 10:10 AM

PLEASE  again allow us to disable this horribly annoying. Home page.  It is entirely worthless.! The page used to be able to be disabled.  That function no longer works.  Why not just can the person who thought this up and while you are at it, the programmers who goof up the soft ware should go as well.:smileymad:


Status: Acknowledged
The above (in subject line) was great and allowed us to search all sports on by day. Almost all of the other categories (Action, Children, etc) have this. The first two folders used to be &quot;Sports on Television&quot; and &quot;Sports on Demand&quot; but now &quot;on Television&quot; is gone during the last year. I am sure it was a decision but....why? Thanks, KW<br><br><br><br>
Status: Acknowledged

Eliminate ETF Penalties When Verizon Does Not Provide Services

Status: Acknowledged
by catherder on ‎08-23-2014 10:35 AM - last edited on ‎08-24-2014 12:23 PM by Moderator

I am moving and Verizon does not service my new address.   I tried to get Verizon service, but could not.   Nevertheless, Verizon is charging me $160 early termination penalty.  While technically, I understand that this is valid under the contract, it is totally hostile to customers.   Because of this, I will never use Verizon for wireless, phone, TV, or internet in the future. . .  even if it is cheaper than other availabler services.    If Verizon was interested in building customer relationships over the long term, then early terminations penalties should not be levied when Verizon cannot provide service after a move. 

Status: Acknowledged

Marketing to ineligible current customers

Status: Acknowledged
by Lynn21254 on ‎08-23-2014 09:06 AM - last edited on ‎08-24-2014 12:21 PM by Moderator

I receive marketing mailers from Verizon at least 4 times a week and sometimes more. I am not eligible for any of the plans advertised because I am an existing Verizon customer. I am always trying to find a way to reduce my bill. Perhaps if Verizon did not spend so much money on marketing to people with no chance of gaining a new customer, my monthly bill would not have to be so high.

Status: Acknowledged

Verizon has cancelled the free web personal space it used to provide for its customers to create and maintain personal websites, forcing their customers to move their website to a new web host.  This cancellation is effective sometime in September 2014.   This forces verizon customers to move their Verizon personal website (whose personal website url address starts off with "") to a new web host, and it will change the url address of the verizon customer's website.  Web Surfers clicking on that personal website link wherever it is already linked to on the net will get an error message instead of being able to see that website.  It's only fair for verizon to set up URL forwarding so that if a person clicks on the no-longer-operational verizon personal website address, a web surfer will automatically be redirected to the verizon customer's new webpage at its new host.  Will Verizon please do this?  Again, It's only fair . . .  Please set up URL forwarding for the cancelled verizon websites and email all verizon customers with instructions on how to provide their new website's URL to you to accomplish this.  If Verizon doesn't want to provide url forwarding for free, I would be willing to pay for it, but we need your help verizon!!.  A verizon customer can't set up URL forwarding from Verizon pages without it!!!  Thank you in advance for doing the right thing to minimize the harm you're causing by cancelling a service you promised to provide when we signed up with you.

Status: Acknowledged

Google Fiber updated their TOS at the end of 2013 to allow personal servers on residential internet without any extra fees or any extra service needed. FiOS has the speed and the bandwidth to support it as well, but it's currently not allowed under the Terms of Service. I'm looking to change the TOS to allow servers to be hosted through FiOS internet.

Status: Acknowledged

We recently rented an HD Set Top Box to add to our guest room to see how your interface differs from TIVO. Like TIVO you list all the channels so if you have to keep sifting through a bunch of dead channels, you have to either manually eliminate them in TIVO or add them to a Favorites channel from the set top box from Verizon.


I was wondering how difficult it would be to add a couple more filters such as preset channels which correlates to the packaged you currently have. In our case it would be the Select HD pacakage so only about 100 channels should be in that filter. You could also allow presets for the other packages and this could be a great way for consumers to see what they were missing.


I'm not a programmer so I have no idea how much work it would take to create these presets and if they could be upgraded when Verizon upgrades their channel list one a year. Probably not since you have grandfathered package system. Hmmm. Well, I still like the idea, but not sure if it's a good fit with the way Verizon currently deals with past and present package deals. Personally, I think grandfather has some advantages, but you can never upgrade without losing something and that seems counter intuitive.


Anyhow I might have already answered my own question here, but maybe I'm still offering food for thought in how packaged deals could be better maintained. Why not give everyone the same package and thus create a habitual consistent good value by keeping what works and eliminating what doesn't work. Instead of grandfather accounts, you focus on annually updating a fresh and vibrant channel listing that people will value. if everyone has the same packages, then you could create channel package listings as standard filters for the DVR and HD set top boxes.

Status: Acknowledged

Today I received an email from Verizon on what to do in a power outage. One of the suggestions was to "restart your Optical Network Terminal (ONT) by following these instructions."  Clicking the link took me to the support page.  After several minutes of browsing and searching, I found no information on restarting the ONT.


I have previously seen comments in the forum about resetting the ONT.  But don't recall ever seeing instructions on "how" to do it.  Again, search wasn't helpful.


If you are going to send out such emails, why not make them helpful.

Status: Acknowledged
0 Votes


Status: Acknowledged
by willmt85 on ‎08-20-2014 05:08 PM - last edited on ‎08-20-2014 07:10 PM by Moderator

I am more than willing to even pay my 2 year subscription in advance. I am an excellent client because I've been modeled to be an excellent executive since birth. I have never felt ashamed or in a disadvantage to have family, friends, pre-k to post grad (MD) education, housing, and/or bank accounts from Puerto Rico until this month of August where I have tried to pay with my credit cards and/or debit cards that have a PR billing adress. I consider myself to be very late to be trying to pay my bill now (8 days before due date). Please add Puerto Rico to the list of states one can choose from when entering the billing address for the payment method. I would greatly appreciate the consideration.<br><br>Sincerely,<br>{edited for privacy}

Status: Acknowledged
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