Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
0 Votes
JJWallace77

Browse by most recent date

Status: Acknowledged
by JJWallace77 on ‎07-29-2014 10:44 PM - last edited on ‎07-30-2014 06:28 AM by Moderator

1) The longer I watch Hallmark Channel 240, the more the audio becomes out of sync with the video. It only seems to happen on this channel.

 

2) Could you add a way to browse through the premium channel VODs by the year the movie was made? I like to see what newer movies have been added to the lineup, but I have to go through all of them to see what year they were made. Also the sorting by category is out of whack on at least Cinemax and Showtime. There are horror movies listed under comedies.

 

 

Status: Acknowledged
0 Votes
Seank

New tv channel

Status: Acknowledged
by Seank on ‎07-29-2014 08:48 PM
Add Nickelodeon Canada to the international Package.
Status: Acknowledged
0 Votes
Seank

New tv channel

Status: Acknowledged
by Seank on ‎07-29-2014 08:35 PM
I think Discovery Kids India should be added to the international channels.
Status: Acknowledged
0 Votes

I really wish that we could skip over those messages that your automated line speaks when we call your tech support line.  There are some of us out there who don't like to call the tech support line unless we really have a problem, and by that time we have exhausted all the troubleshooting steps that we could think on our own.  Your automated line thinks we are all stupid and tells us to repeat everything we just did to try and correct it... Some of us may need it, but some of us DON'T!!  We would appreciate it if the computer, and possibly, some of your techs, don't make us feel even more stupid, and allow us to skip over it.   Just connect us to someone that can help us with our problems.  This, of course, is the reason why you exist, is it not?!? 

Status: Acknowledged
0 Votes
Rap632

Fios TV Sports Packages

Status: Acknowledged
by Rap632 on ‎07-29-2014 01:27 PM

Why not set up Sports Packages in a similar fashion as On Demand movies etc. For example, for NFL Football Verizon would charge a one-time per season "enrollment fee" (for the football season say $59.95) and then give the enrollee access to all NFL games at a "per game fee" (say $5.99 per game watched - like on demand movies). Similar packages could be available for the NHL, MLB, NBA, etc. I think there would be a larger number of subscribers to this type of sports package than what is currently offered.

Status: Acknowledged
0 Votes

Powering off whole system to fix an issue and re-powering seems to be a fix for a lot of Verizon FIOS issues.  I had to do it again today.  I have to go unplug my master unit and then open the back-up battery unit and unplug the battery.  Seems to me it would be a lot easier to install a power on/off switch on the master unit which cuts off connection to battery.  I truly think at least 50% of your users would not be able what I had to do a few times b/c no internet connectivity. not dial tone on phone.  I am sure my mother would not be able to do it,  but I am sure she could flip a switch is a Customer support person told her where to find it and what to do.

Status: Acknowledged
ItMakesSense

Merge All Accounts

Status: New Idea
by ItMakesSense on ‎07-28-2014 01:20 PM

I have been a customer with verizon wireless for many years. I recently signed up with verizon fios television and internet. It's inconvenient to have two different online accounts for each of these services. I wish I would have been able to add on the residential services with my wireless account and combine them into one bill. 

I called to inquire about the benefits of upgrading my TV service to Quantum Enhanced.  I was told about the benefits of being able to recored more shows at a time and being able to fast forward and rewind live TV.  But I was not informed that I would be losing my Pandora Widget.

 

Sadly I only learned that after I had already upgraded.  It would have been nice to know that I would lose Pandora when I was inquiring about the upgrade.  Now I'm left wondering what else will I discover that I've lost.

 

Status: Acknowledged

I rented a soccer movie! The only "adult" content was a four letter word here and there spoken by the coach in the movie; otherwise this could be considered a totally "clean" family movie. Why, then, did Verizon email me "Thank you for renting an Adult Title?" This is embarrassing as my email account is not password protected as this is my home computer and I see no need to hide anything - but I do not want my kids or anyone else to see an email like this! Can't you think of another way to describe a movie such as this? Thanks!

Status: Acknowledged
When the stb receives a key press from the remote, have the stb emit and audible click or beep or even a visible flash on screen.

Currently the system feels dead and unresponsive; I am often uncertain whether my key press was received.
Status: Acknowledged
0 Votes
Sunshine2005

TV Guide

Status: Acknowledged
by Sunshine2005 on ‎07-25-2014 02:47 PM

Would like to see the show descriptions in the TV Guide in larger letters to make them easier to read for older folks. This can be accomplished by removing the names of the actors that are repeated in the descriptions.

Status: Acknowledged
0 Votes
Astros13

Several new ideas

Status: Acknowledged
by Astros13 on ‎07-25-2014 01:15 PM
Here are some ideas.\
1. make the bookmarks from on demand tv compatible to the my bookmarks on the android device
2. Add 3D Channel(3net)
3. Add sports channels(CSN Houston(for TX), Pac-10, SEC.)
4. put up the Spotlight magazine app up for the android version.
Status: Acknowledged
Ideas 2 and 3 have already been made. Please use the search feature to find and vote for them.
trackercode

Unique Channels Guide View

Status: Acknowledged
by trackercode on ‎07-25-2014 10:27 AM

Verizon offers, by default, the many guide views (Favorites, Subscribed, All, HD Only, etc), however, there is one view I would really like to see: HD Mixed. It's great seeing the channels I get in HD, however, I'd like to also see the channels that I only get in SD (so exclude the channels that would "automatically" be switched to their HD version if I clicked on them). So, I could have a guide showing all of my subscribed channels, at their maximum resolution. So instead of:

 

Food Network (SD)

Cooking Channel (SD)

Something (SD)

Something2 (SD)

Something (HD)

Cooking Channel (HD)

 

to be

 

Food Network (SD)

Something2 (SD)

Something (HD)

Cooking Channel (HD)

Status: Acknowledged
MILESTOGO

GEM SHOPPING NETWORK ADDED

Status: Acknowledged
by MILESTOGO on ‎07-24-2014 11:20 PM
CURRENTLY I AM ABLE TO WATCH GEM SHOPPING NETWORK FROM 11PM-3AM PT. ON RLTV. THIS IS A GREAT CHANNEL AND SHOULD BE AVAILABLE 24/7. PLEASE ADD ASAP.
Status: Acknowledged

 

Can you have more internet speed testing locations since the closes is in Los Angals which is like 4 houers away. It is better if there was placed closer such as Riverside, CA so that when testing it would not have to send the info as far. Also this would help reduce sever load as well so that there is not too much stress on one location. Please see if they can do this soon so I can haver better accuracy in results.

Status: Acknowledged
0 Votes
tjfreis

Redbox (Drop)

Status: Acknowledged
by tjfreis on ‎07-22-2014 08:05 PM - last edited on ‎07-22-2014 08:26 PM by Moderator

With all due respect, as a Verizon and then Verizon customer since I became an adult in 1989, I am actually asking you to please either drop Redbox or improve (understatement) their utter lack of customer service. Also, having worked not just in customer service and management in customer service, but having been a teacher of customer service, my experience with Redbox Instant's customer service first via chat and then email within the past month was one of the top three worst in/of my life. (Yes, that was also the most times I used the term "customer service" in one sentence.)

 

If I thought it'd make a difference, I would spend the time to explain it to you in detail, and I would be shocked if you didn't agree...wholeheartedly. I was so shocked, that I kept the entire dialogue from the online chat: right up to the point when the representative disconnected me, or, basically, the equivalent of  "hung up on me."

 

Given this fact, this truth, your affiliation with Redbox Instant reflects poorly on you, to say the least. Despite any positive exposure and advertising the relationship brings you, ultimately, and sooner than later, its horrific customer service will result in your loss of  rank in quality reputation and standards. It is that bad.

 

Sincerely,

{edited for privacy}, MMH

Status: Acknowledged
heroman

Add German Bundesliga Soccer

Status: Acknowledged
by heroman on ‎07-22-2014 05:14 AM

As the world now knows, the best soccer is played in Germany. When are you going to add Bundesliga soccer? I understand that Fox Sports is carrying it in 2015. Will you?

Status: Acknowledged
kim1

Inprovments to intnet speed and qulity

Status: Acknowledged
by kim1 on ‎07-22-2014 12:58 AM

I hear that upload speeds are now going to be matched with download speeds however I think you could do things better such as making a 25mbps as the lowest tear on internet speed and make a 750mbps speed avalible as well as a add on opetions for hier uplaad speeds if the user needs more upload bandwith then download bandwith. Also can you please stat work on a 802.11 ac wifi router capable of supporting 1gbps on wifi and more than 4 enthernet ports.

Status: Acknowledged
Silverheart

Remove inappropriate on-demand ads

Status: Acknowledged
by Silverheart on ‎07-21-2014 06:55 PM

Now that the channel guide has been updated, the bottom frame advertises on-demand movies. We find many of these ads inappropriate - as we don't want to see erotic or demonic movie ads - especially considering the kids.  We would like control over what we watch - including what is featured on this channel guide. This should be appropriate for the whole family. 

Status: Acknowledged

Greatful as I am for Verizon's new FIOS 1 news service in my region, it's just not right that, now, one second after I turn on my tv, the box automatically switches from the channel that I was last on to the channel Verizon wants me to start with - FIOS 1.

 

FIOS is great and beats cable.  But bit by bit, it's turning into an intrusion.  More and more I'll press a key like Guide, and FIOS will try to sell me something.

 

But automtically reverting to FIOS 1 everytime I turn on tv from the channel I was watching, is just one of those things that I'm sure seems like no big deal in the corporate boardroom - but really is a very big deal.  Every time I turn on the TV, Verizon reminds me that it is the master, not me the user.  Every time, I'm reminded the subtlety with which Verizon is increasingly trying to take control of my television.

 

It's not right.

Status: Already Exists
Please follow the suggestions posted below.
sbhnet

Update PDF Channel Listings

Status: Acknowledged
by sbhnet on ‎07-19-2014 06:57 PM

The channel listing for my area is over a year out of date.  If you're going to continue to provide a link to a pdf users can download, please update it more often and/or provide information as to when it will be updated.  Thanks!

Status: Acknowledged

I have a good example of what I am talking about in my title. If you go here http://www.verizon.com/home/MLP/quantum75.html?X1=FQU512&promotion_code=JUNCT/W04&CMP=AFC-CON_2014-Q...

 

It says $5 a month upgrade from 50 mbps to 75 mbps upgrade and says limited time offer. Well I did qualify for this but now its expired, but if you click the upgrade for the $5 more  amonth upgrade the only offer it gives you is the first month free then $10 a month.

If the deals are expired REMOVE the webpages for the promos.

 

 

Status: Acknowledged
TAF34

Customer Service

Status: Acknowledged
by TAF34 on ‎07-18-2014 12:34 PM

Show up for a repair appointment or at least call if/when you are going to be late.  I waited 4 hours for the tech to show, as my appt was between 8 and 12.  No tech, no call.  I call Customer Service and do I actually talk to a human being, NO! The recording asks if I can wait a bit longer .. at least an hour so I waited ... 2 hours .. no call, no tech.  Comcast service itself was not great but at least when I called I could talk to a human.

Status: Acknowledged
Please make In-Home Agent available as an app for the iPad, iPhone, and any other device as I am in need of assistive devices and besides I guarantee many of your other customers would appreciate it as well!
Status: Acknowledged
jennjenjennjen

MHz Worldview channel

Status: Acknowledged
by jennjenjennjen on ‎07-17-2014 08:53 PM

Please add the MHz Worldview channel to my Verizon Local, Select, Preferred, Extreme and Ultimate lineups. Massachusetts (and Boston in particular) has a large multicultural population and this channel provides foreign language programs in a variety of languages from many different countries (including Irish language programs which would be very popular with the Irish diaspora in this area of the US). I suggest you add this to your programming before the competition does so and lures away a chunk of your immigrant demographic !   

Status: Acknowledged
0 Votes
kellitampa

GUIDE FOR CHANNELS ON YOUR PLAN ONLY

Status: Already Exists
by kellitampa on ‎07-17-2014 04:54 PM

It would be great if when you pressed guide you saw programming only for the channels you were subscribed to. I hate selecting a show to see that I am not subscribed to that plan.

Status: Already Exists
Please refer to the instructions here for seeing only the channels you are subscribed to: http://forums.verizon.com/t5/Share-Your-Ideas-with-Verizon/Add-an-option-to-hide-channels-that-I-don...
0 Votes
Seank

Family channel Canadian tv channel

Status: Acknowledged
by Seank on ‎07-17-2014 01:36 PM
I think The Family Channel Canada should be added to the international lineup.
Status: Acknowledged

#1. You should list your job openings by state not city. It takes forever to find cities close to me. For instance i'm from New York. If i'm looking for a job in New York I have to scroll through a hundred cities just to see opening instead of just clicking on a New York button and leading me to all the jobs listed in New York.

 

Example: New York  "click on it"

                  yonkers

                  scarsdale

                  white plains

                  

Maybe even list the counties instead of this :

 

 

                   athens, georgia

                   a          , texas

                   a, california

                   albany, new york

 

IT TAKES FOREVER TO LOOK THROUGH ALL OF THOSE CITIES TO FIND LOCAL CITIES. 

 

 

                   

Status: Acknowledged
IrisGMessina

Info Bar Time Limit

Status: Acknowledged
by IrisGMessina on ‎07-16-2014 10:22 AM

Hello,

   I recently upgraded to Extreme.   And have to admit it is not very extreme to me.   There is alot of lag time when using the smaller box in the rooms not marked Den or the main box.   The channel icons hardly show up.

   And specifically I am greatly missing the option we had before to pick how long we want the info bar to stay on the screen.   We had times of 10-20-30 seconds.  Please reconsider and bring that option back ASAP.

Status: Acknowledged

I just joined the FIOS family and noticed that in one of the iOS applications, I could paste my password into FIOS Mobile. However, the paste action is disabled in My FIOS for iOS. I use a password manager LastPass and I can't type my very large random password very easily into the password box. Paste is required. Please enable the paste action for password boxes.

Status: Acknowledged
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Twitter
Interesting Places
 

Account & Services

  • Pay Bill
  • Add/Change Services
  • Manage My Rewards+
  • Renew Your Contract
  • Manage Services
  • Visual 411

Email, News & TV

  • Check Email
  • Announcements

Support Tools