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Displaying articles for: 01-02-2011 - 01-08-2011
Over the past several years I have recommended that the Discover Card be accepted as a method of payment in the Auto Pay System. Verizon is the only company I interact with that does not have Discover as an option. When will this be available? Signed, Frustrated
For example, my preferences are the same no matter what TV I am watching. So, it would be nice if each person in our house had their own list of favorites that can be used on each STB. I imagine I would press a key sequence whenever I pick up the remote to get all my setting on the STB (e.g., D, 1, 1 for me and D, 1, 2 for my wife). With individual settings, I am sure you could add more features to take advantage of this beyond favorites.
Hey I have a suggestion why not make the email sub accounts easier to setup. I use sub accounts all the time entering new ones and deleting old ones for various junk mail accounts. Why do you have to enter a real name, age, sex and have to enter a password that's not too easy to guess and include a number? I mean age why do you need that? If your thinking of controlling minors they are just going to include an age that makes them 21 anyway so your not fooling anyone. I think your missing the point of having extra email accounts they are meant for extra mail or overflow. You should take away everything except name on account, email account name and allow for any length of password with no pre conditions. Of all the media providers your sub email account setup is the hardest to use. At least give the customer the option of ease of use and no extra garbage or massive security so for those of us who just want a junk mail account can set on up in less than a minute with no errors. You should also give an example of the smtp and mail settings for windows mail so we don't have to look them up or call for tech support everytime we forget the settings. You could just put the example at the side of the setup sheet.
I enjoy the caller id on tv and think some enhancements would make it even more useful.
1) Allow me to answer the call with the push of a button on the remote. Sometimes when I am watching a movie On Demand in my theater room, it takes a while to get to the phone. It would be nice if I could press a button on the remote that will prevent the call from being transferred to voicemail if I can't get to the phone in time. Maybe the caller could even hear a message stating that they stay on the line, their call will be answered momentarily.
2) Add the ability to have calls made to my Verizon Wireless cellphone displayed on the on screen caller id. Sometimes I leave the phone on vibrate or in another room and so I miss the call. It would be nice if calls that came in to my cellphone could also be displayed on the TV, with an indicator showing that the call is on the cellphone and not the home phone.
I think FlexView is a good idea but has a few drawbacks.
1) HD. I have not seen any FlexView titles in HD. I don't want to watch movies in SD on my HDTV.
2) Allow rentals to be upgraded to purchases. Many times I may rent a movie either because I'm not sure that I will like it or I might not watch it more than once. It would be nice if I could rent a FlexView movie at the cheaper rental price and then if I decide after watching the movie that I would like to purchase it, I can purchase it and get the rental price credited toward the purchase price. So if for example a movie costs 9.99 to buy and 2.99 to rent, if I rent it first and then decide to buy it, I would only pay the remaining 7.00 difference.
I'd like to have a single voicemail system for both my home phone and my cellphone. One access # to dial to receive messages from either phone. The system could specify whether the message was left on home phone or wireless phone.
It would also be nice if the menu prompts would be the same for both voice mail systems. For example, on Verizon landline phone voicemail, to save a message press 2, to delete 3...On Verizon Wireless, deleting a message is 7 and saving a message is 9. Why can't they both be the same? It would also be nice if as another poster suggested the voicemail access # for FiOS Digital Voice were simpler. Why can't it be *86 just like it is with cellphones? Also glad to hear that a voicemail on TV feature is being considered.
Eliminate the need for me to needlessly have 5 boxes using power, generating heat and impacting carbon footprint. My TV's have built in tuners and through your FIOS internet service, I would now expect that I could order on demand services through my internet enabled TV.
For those that don't have internet enable TVs, you can still rent them extra equipment....IF they want it.
Lets be real honest...I have extra boxes needlessly consuming power in order for Verizon to charge me more money. Same goes for Comcast.
I think Verizon should allow access to other media on one's home network without the needing the Media Manager software installed.
I have a NAS on my network and I'm able to stream content to my the via my PS3. It would be nice if I could stream content via my Verizon box without having to stream it through a computer that's running Media Manager software.
When we had our FIOS service installed the other day, the technician told us that we would be able to view the recordings from the MRDVR control box on all the other boxes in the apartment, including a separate DVR. Turns out, however, that the multi-room feed only transfers to non-DVR set top boxes. Would be nice if the second DVR could receive the multi-room feed as well (even if there can only be one DVR serving as the "control" unit). Given that it might be some time until more than 2 things can be recorded at once on a single DVR, having more than one DVR is nice -- but by having more than one DVR, you're essentially forced to give up any benefit from the multi-room feature. Is there any hardware hurdle to sending the multi-room signal to another DVR? I would think it wouldn't be that much different from any other box.
Verizon should offer the ability to inactivate a set-top box when not in use. Many of us have guest rooms that sit empty much of the time, but for which we would like to have TV when people come to visit. When I had DirecTV they would let me 'inactivate' a box when not in use, and re-activate when my guests came, thereby saving me from having to pay for service I wasn't using. I wish Verizon would offer this. What do others think?
It'd be great if I could get an Internet connection directly from the set-top box (DVR) -- to connect Internet ready devices such as TVs, Blu-Ray players, XBoxes, etc., & not have to rely on wireless or running an ethernet cable from the modem (much further away). There's already an ethernet port on the DVR -- just activate it! (One competitor -- AT&T U-Verse -- has already activated this port). Cross fingers -- maybe in image 1.9??
It would be great to be able to click "Info" while watching a program/movie/etc and be able to click "Order this on Blu-Ray/DVD". The charge would then show up on your Verizon billing statement for the items ordered. Just like when you order an On Demand movie. A few days later, the item is at your door. Verizon could even have Amazon fulfillment (FBA) handle all the pulling/packing/shipping or even partner up with Amazon.
Verizon customer service is abysmal! How about not ripping us off? Is that a good idea? Or how about actually providing the service we are paying for, instead of the slow half speed crap we are getting. Good idea? We are paying for 1.5 to 3, and getting .74 at best! Is it a good idea if we just quit Verizon, never to return, ever? Ripping off your customers is not a good idea, we will spend our money with your competetors, and tell everyone we know to do the same. A really good idea would be to listen to our problem, and then fix it! Instead you give us the run around and waste our time. Bad idea!
I would REALLY like to be able to block calls by the Caller ID name instead of just by number. The telemarketer and telebeggar scum have gotten smart and call from a variety of numbers to get around the simple number blocking.
Over six years ago, my Dish TV DVR had a power-off and a disk spin-down feature. When a software upgrade was ready for download, or a scheduled recording was about to start, the unit would power up again. My desktop PC performs the same function with a PCI HD card - if in hibernate mode, the PC will wake to record, then go back into hibernate again. Neither of these capabilities are new, so I don't understand why my much-newer FiOS DVR spins away 24 hours a day - even when I "power off" the STB, I get the screen saver bouncing on my TV, which says it's not really powered down at all. If this is a limitation of the STB firmware, perhaps you need to apply the collective bargaining weight of Verizon to the STB manufacturer (Motorola).
I don't know if just our remotes that have this problem but I think the number buttons should light up so when it's dark you can see what you're doing. As it is now only the upper part of the remote lights up. There have been many times watching in bed with the lights off and it's very difficult to try and change the channels. I know there is the + and - button for scrolling through but that can take a while. I would just like to be able to press the number I want without having to turn a lamp on.
One of the main reasons I changed to Fios was for the music channel variety.
In a consumer subscription environment, user input or online voting should drive programming instead of having trends dictated by Clear Channel or some similar public access marketing monster.
A few days after the switch you dropped my Bluegrass channel. If you can run three jazz, multiple religious formats and 10 hip-hop gangster streams, surely you can accommodate eclectic but growing Americana and minority communities without sacrificing profit. Disappointed subscriber
Merged with previous similar idea.
These items used to be easily foung. Now it seems next to imposible. Please make access to the Internet account tools easier to find.
Much of verizon.net stuff has been retired. Access to site builder is now through my.verizon.com with many of the other tools. This needs to be fixed. How I can get to it now, I must jump through hoops.
Link to Verizon Central Portal for internet services on verizon.com There are issues.
My Verizon Services
Left side bar select plan details.
View Verizon Internet account on the right side of page.
My Web Space left side bar.
Start using site builder.
This really stinks. Anyone know of a shortcut? If I find it I will post. But there are things that are not right since the verizon.net domain started getting messed with. First thing you get when you login to my.verizon.com is the shopping page and then you must search for everything unless all you want is to spend more money.
The font size in the on-screen guide and popups is relatively HUGE so the amount of text able to be shown is limited. I've got a good size HD TV in my living room, and would love to take advantage of that to get more text on screen. How about giving us an option for font size so we can maybe get more text on screen? Thanks!
How about offering Verizon FIOS in Mckinney, TX. It is available 5 miles down the highway in Allen, TX and Plano TX. Mckinney is a suburb of Dallas, and is the capital of Collin County that Plano and Allen is in. Mckinney was the fastest growing city in 2009 and #5 on Money Magazine's 100 best places to live in 2010. Fairview is a town between Mckinney and Allen that is growing astronomically.
So why were we left out in Mckinney?????????? I'd move to Allen to get FIOS because I work there too, but my home is worth $20,000 less than I owe because of the crappy real-estate market.
After I log onto the email website, there are a few settings on the left side under My Settings. However, there are more settings like setting up spam that are found elsewhere. They should all be together on that first page. If I want to set up spam settings I have to do the following: After logging in and getting to the email message, I have to click on the top tab that says Account, then I have to scroll down and find Account Tools and click on that. I bet no one even knows about those other settings. Why are they so hard to find and not with the other General Settings?
PLEASE CARRY ENTIRE SEASONS of the current year of at least the top 25 shows on TV on VOD, not just THE EVENT. If you did, we wouldn't need 1TB internal drives and 5TB of external drives to record shows we save until the summer to watch. I can't watch tv 8 hours a day but I'd like to see more than I have time for. So, I watch 2 or 3 first run shows during the year and record 6 or 7 more to watch later when tv is dead air during the summer months. The last two episodes is not cutting it.
EVEN BETTER: Let us pick the shows we want YOU to have all the current season's episodes for on VOD - I would pay an extra fee just for that. No crashed hard drives, no eSata gear all over the place, just guaranteed available episodes of what I want to watch. You can even sell my preferences to whomever, just make THAT happen.
Please don't add annoying pop-ups to my tv picture - or at the very least give me the option to disable them. I don't care that CNN is available on Twitter (I already follow them) and if I want to go to Twitter, I will. I don't need to be reminded, and I don't want to have to proactively cancel the pop-up.
You should separate access to the tuners/buffers in the DVR. On my old Comcast box, I could surf channels on tuner A, while keeping the buffer on tuner B intact. This is useful if you want to look around while the show you're watching is in commercial.
Unless I'm missing something, on the FiOS box I can only buffer last two channels viewed.
Not sure why Verizon charges $20/month to rent an HD DVR, when Comcast charges half that for essentially the same box with more features. (Most of the ideas coming out of this forum were in Comcast DVRs 5 years ago.)
You guys should reduce the rental price on the DVR's. It might cut down on the complaints, and the perception out there that Verizon FiOS is too expensive.
I realize I can hide descriptions of what are considered 'Adult" titles, but having two categories: (Adult and non-Adult) is not enough. I mean, I'd like to keep my kids from reading the lurid descriptions of the porn movies, but would still like to see when "Damages" is coming on F/X (without having to temporarily disable parental controls to do so.)
I'd like to be able to choose to hide titles and descriptions by a specific MPAA rating.
The My Verizon page just started using multi-factor authentication for access to the Account tab. While that is a good idea in principle, the implementation is a pain - the PIN callback to the DSL phone line means that the user cannot perform any account actions while away from home. (Allowing the user to specify a different callback number would defeat the authentication).
Please add an option to request multiple one-time-use PINs ("for another PIN, press 1") so that the user can create a pad of, for example, 10 PINs that could be used while working away from home. The user would scratch each PIN off the list as it is used, and refill the list when back at home.
I love how you guys are getting all this R&D support for free. Not only are you not paying for our ideas, but (most of us) are actually paying YOU! GENIUS!
I say you reward people who submit ideas you'll implement with some period of free service.
Having to dial 1-888-2FIOSVM everytime I want to check my voicemail can be a real drag. Why not set up a simpler number? We just switched from Vonage and on their network all we had to dial to access our voicemail was *123. On our newer phones I've programmed the voicemail number into speed dial, but we have some older phones that don't have any memory features.
I am a new FIOS subscriber and my biggest gripe is that after the VOD ends, there is a partial screen with previews/trailers for other programs/movies. I put on an age appropriate VOD for my toddler, and after Blue's Clues ends, for example, my child is subjected to inappropriate language (i.e. promo for Wall Street 2 includes "hell"), scary graphics (dead body as seen in Sherlock Holmes promo), gunfire, fiery blasts, etc. etc. Programming I would never chose for my children - not to mention the volume kicks up and scares the daylights out of him. There should be a way that you only air age appropriate material based on which VOD category you view.
I see more and more programming for foreign languages on FIOS. Up to now, only DISH carried The Israeli Network. But now Comcast has the network. There are other Israeli possibilities out there.
Given some of the other foreign language channels available, a hebrew / Israeli channel is in line with what is available. Dish and Comcast charge $19.99 per month, and Fios could do the same.
I know many people who have Dish solely because of the Israeli Network, and I have often contemplated changing to Dish. With Comcast now having the channel, it makes more and more sense for Verizon to do so as well.
I am a current mutil room DVR user and I have found a few suggestions I would like to share:
1. is how about setting on the DVR box itself a option to just set a reminder and not always have to record a show. Some times I would like to watch a show but don't need to record it.
2. is when a sporting event runs late and now all my shows are cut short. I have to wait a few days for them to be on demand to watch them. Is there a way to update the programming guide when this happens or a way to add time to a current program that is being recorded?
3. How about adding more time on the hard drive for us to record more shows. 60 hours is not enough.
Add a method to delay the start of a DVR recording that has previously been scheduled. When shows start late due to football games for example, the recordings that have previously scheduled start and there is no ability to start a recording later than the guide states. The ability to start early is available. why not start late also? Who wants to start early? The is a real long existing problem. Maybe you could take a look at fixing it.
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