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Displaying articles for: 10-10-2010 - 10-16-2010
Remove the advertisement stuff from your bills. Be Green yourself! You keep pushing paperless billing, but keep putting addvertisement trash for FiOS and everything else in your bills. Send just the bill. I have your service, if I want more I will see it online and or ask for it.
Remove the go green screen from the MyVerizon login.
I know DirecTV owns rights to the NFL ticket, causing people that want FIOS the headache of choosing watching their team at home or having to go out to see the games. Most people I know that have the Ticket, myself included, have it because the team they root for is from another area, and that is the only way to see all of their games.
What I suggest is to offer a "Hometown Package" where you can get your local channels from a specific area. For me, I'd want the Pittsburgh channels. If you gave only the local channels, and it was a year round service, so you could keep up with other news items from the area, you would also get the games you are looking for. I'd see the Steelers every week, and could keep up with local events. I could also drop directv, and put all of my services with Verizon. Seems like if it was only one cities local channels, the price could easily beat the nfl ticket, and a lot of people would get what they are really looking for.
If the DVR had the ability to support the number of STBs in the home. I could see it. Like a whole home DVR should be. Multiple tuners in the DVR and the ability to use them from any box. Or the DVR to support recording from any STB tuner. I would like to share content without paying extra for the DVR period. HMDVR is just what it says. Home Media, in my home. Why should we have to pay extra to share what is already in our house?
Just my opinion.
I would like to have more than one DVR at the same location. It would be nice to record more than two shows at once. As of now the remotes would conflict.
Having to install MediaMgr on the PC just to use these features is a burden. Don't the cableboxes have built-in modems? It would be much more convinient if you could use these features without running your PC all the time.
I'm tempted to move back east to get fios. I hate COX I hate them aaaaarrrrrrggggggg. Time warner.... really What is up with California, you would think Verizon would be here. Please, oh please for the love of God make fios available here.
I think it would be good to have installers check that all features and functions work on new installs, and the customer signs off on it. My installer was quick to finish and run out the door, granted the ONT was already there, but then I had issues with the remote DVR, along with other things that would of been caught during the initial install, causing over a months worth of time with tech support and escalating cases to get everything working.
I think taking the extra time will help avoid many of the support calls, instead of having techs concerned about doing the job quickly to only have extra time to sit around before going to another customer.
I know the guide has a lot of complaints so here is another one.
Today the FCC changed its rules so video providers can use less expensive HD boxes (DTAs - similar to the boxes now that can read digital channels but do not provide on screen guides or On Demand). One US cable provider already uses these boxes and manufacturers already make them.
Verizon should make use of these adapters ASAP. I used to be able to plug my coaxial cable straight into my TV and I would get both HD and SD channels. Now that Verizon and other providers are all digital it is much more difficult to watch HD on a secondary TV, and we shouldn't have to rent a $10 adapter for each room that has an HDTV.
Now that the FCC has cleared the way, Verizon should make this happen!
I have a several ideas that would be a great improvement to your service. You could start by charging your existing customers a better rate for internet service than new customers. After all, we have been loyal customers for years and customers in other developed countries have internet service many times faster than you are providing for about (or less) for about the same rate you charge for the much slower service. It is counterintuitive to offer new customers a better rate if you want to keep your existing customers and I perceive it as unfair. You could also have a support staff that speaks clear English that is located here in the States where all of your customers are and you could reopen some of your stores so that we might be able to pay our bills locally and drop the "convenience fee". Really there is nothing convenient about your payment locations.
Another idea would be to honestly represent the fees on our phone bills. Specifically I am referring to the "Federal subscriber line charge". Why not just add it to the residence line charge since it is simply another fee that goes directly to you and does not go to or have anything to do with the Federal Government other than the fact that it is the maximum the FCC allows you to charge.
These are just a few ideas that would show your customers that you appreciate their patronage rather than treating us like Verizon is the only game in town bearing in mind you are not.
Also add Fox and CW shows. Include more shows from other major channels such as ABC, NBC & CBS. Also provide HD VOD for all stations.
It would be nice to have a notification on the TV you have a Voice mail on your VZ phone. We get the Caller ID, why not have some sort of screen notification a voice mail is waiting. Now to take this one step further, how about have the ability to listen to your voice mail on the TV as well.
#1 I have more than Web browser Window/tab running.
#2 I click on Report Inappropriate Content in a thread
#3 After I fill in the form, it takes me back to the last thread that I requested.
What are they thinking, users only run one Web browser Window/tab at a time?
Please fix this.
On the channel guide, put an indicator on the far left of each channel row to indicate the subscription status.
e.g. black(current) for subscribed, green for pay per view, red for blocked, yellow for not subscribed.
Let your retail replacement stores issue the activation code when picking up replacement boxes. I just spent 4.5 hours on hold with tech support and was disconnected 5 times without a single call back. Service is still not working as the system says that the box I picked up in the retail store was "still in the warehouse" no supervisor could override the system and activate my box even though they could see it on my line.
I was on the phone with a friend talking about a TV show that I recorded and she had not. The idea of emailing her the show to her play list came to mind. If we are both FIOS Internet and FIOS TV customers, then using an email widget from the TV screen or an option on my playlist, I would like to send the show to a friends play list to watch. List of contacts from selected email account will need to be available to select sender. Now on Receivers end, she would have to accept the show option with sender name, name of show and description for it to download to her list. This accept option is not for Pay Per View shows or content on channels not available to the receiving system, without a fee. If the customer has the channel then the cost is free. Example, we both have HBO, we can send movies to each other but if only the sender has HBO, the person accepting does not have the channel then she pays a one-time fee, if legal otherwise the send is denied with channel not available to sender message. If the person accepting the show, does not have space on there play list, then the systems prompts giving deleting options that will allow enough space or an option to accept later so the person can watch some of those options prior to deleting. If you accept later, then when ready just click on the accept option, anytime. I think this would be really cool feature requiring FIOS. An ideas to make it better?
I recently got a 2nd receiver box for my bedroom and turned on the Home Media Function which seems to be rather disappointing and not the impression of its capabilities as described by the representative at the Verizon store. From what I gather the only feature is the ability to watch a recorded program that is on the DVR in my living room. I would had thought I could pause/play other current programs on the TV, delete recorded programs or at least manage the DVR in my living room from the bedroom set box. My only option now is to either walk downstairs to record a program or use the app on my iPhone to record something. It seems like if I can use an iPhone app to manage my downstairs DVR the least I should be able to do is do it through the Home Media function. Seems like for the same price per month I could just cancel the Home Media feature and get another DVR box, then record the programs on both DVRs so I get all the functions? Thanks for your thoughts or advice.
Noticed that with a connection other than fios, the "My Verizon" web seems kinda slow.
And how come paying customers are forced to clear-out full screen ADs after signing in to the website - not a biggie but annoying.
We should offer a FIOS package that allows you to access Facebook, Twitter, Internet etc. on TV screen via Widgets or some similar function. Users could purchase package or PPU over a designated time frame.
Tie this into DROID so people can use a single provider whether at home or mobile. The devices can be linked via account numbers. Consumers are spending 2-3k on wireless televisions with the social networks capability.
i pay a lot of money for premium package. why is hbo and showtime on demand offer very few movies? should be hundreds of choices. even epix and encore are decent . now fios is taking some channels away and adding it to their hd ultimate package. geting to expensive. widget tv coming...traditional service providers will lose business if they become to expensive
With Directv I was able to press a button on the remote and it would bring up all the scores of live sporting events. In addition one touch would take you to the chennel that game was playin gon. Fiostv needs to add this feature if possible as it made viewing sports that much better.
Of course adding Fox Soccer and Plus in HD need to happen as well.
My idea for FiOS is to bring it to my neighborhood.
Our current provider was created by the home builder as a supplimental business to provide telephone, cable, and internet to our community (and subsequently, other communities).
It would make an ideal acquisition for Verizon. Optical fiber is already run to every house and is currently dark. The home builder is in financial trouble. The existing customer base is disappointed with the lack of content and the slowness to adop new technology. Thousands of new Verizon customers are waiting to be signed up!
Please bring FiOS to Centennial in Westfield, IN by buying First Mile Technologies, a subsidiary of The Estridge Companies!
Just switched from Direct TV and have 30 days to decide if I'm keeping FIOS or not. We were lucky to get one of the new, extremely large capacity DVRs; however, I'm extremely frustrated with the lack of conflict resolution. The only option I've found so far is to start a new search to find the other time that particular episode is showing, schedule to record that, and then delete the showing in conflict. SInce I've been through a variety of ways that Direct Tv has managed this situation over the years with Direct TV, I know there are lots of ways to do this. Please...is there something in the works and, if so, when might it be available.
For some reason the Football Widget cripples the ability to use the "Last" button. Sports viewing is perhaps the best use for the "last" button and it doesn't make sense that this would not work.
Ideally we would be able to use PIP and the last button, but at least the latter.
When I forgot my password the only way I could get it was to get a temporary pin to which goes to either my home phone or have it snail mailed to me. What if I am not at home? How do I get it then? Couldn't you make it so that you could have it emailed to your email account?
The functionality of a DVR\PVR isn't new and can be accomplished via several means, however, I understand Verizon's need to protect content via encryption.
Having said that, it would be a huge benefit to the consumer if they were given the option to PURCHASE equipment. At $16\month for a HD DVR and having had the same box for several years I have already invested $576 over that period of time just for 1 of my STBs. If Verizon offered the hardware for $200-$300, both sides would get what they wanted.
Along the same lines, basic "TV adapters" should be offered for <$50. Even at $3.99\month consumers pay a large sum of money over the course of several years.
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