My sister has Dish TV. To show their appreciation of her being a customer for so long they're giving her a premium channel for free for a year! I've been a Verizon customer longer than she's been a Dish subscriber and I get TV and Internet through Verizon where as she only gets TV from Dish. It would be nice if Verizon did something like that for us.

Hello,

I pay our bill online every month and every month verizon is the last company to deduct payment from my bank account which I find MOST annoying as we live on a budget.  What can be done so the payment can be deducted within the 2-3 day period like everybody else?  I'd prefer they deduct it as soon as I pay.

Thank you

There are 500,000 potential customers in Brookhaven, Long Island, NY yet we can't get FIOS TV. This is the only thong preventing me from switching from Cablevision. My town government is blaming Verizon for the delay. Please let me know what's going on??

I think Verizon should do a joint venture with Geico Car Insurance.  Their latest commercial shows that not knowing Geico can save you money is like living under a rock.  The commercial continues on to show a couple guys living under a rock next to the road and they lift up the rock and see the Geico billboard.  Verizon should then have their verizon guy pop up from underneath a rock next to them and call Geico Insurance and ask them "Can you hear me now?  Good!".

So I recently moved my set top box to a different place and I unplugged everything one by one and connected it back just like it was before but than once I plugged it back in it showed me 8888 and than showed me that last channel it was on than it showed me --:-- and is still like this what can I do?!

I go on the Universal Sports website and type in my zip code, and it says Universal Sports is carried here (in Catonsville, MD) on channel 464, but there is no channel 464 on my box. I'd really like to be able to get this channel, because there's so much they show that I don't get to see. Other places near here have it.

1. While watching a On Demand Show allow for a play all option so if I wanted to watch all the Sopranos episodes you have back to back with out having to select the next episode.  So when the one episode ends the next one begins.  This would also be nice for DVR recordings but allow to watch all episodes of one show or all DVR recordings or playlist.

2. Put a rating system on movies/ TV shows so people can avoid bad movies.  Either put someone in charge of rating them, I will gladly do the job for you or have a community rating system.  Have a number system 1-10 and let people vote or use IMDB/ Metacritic rating

3. While watching a DVR program allow the info bar to show upcoming shows of that program or movie as you are watching.

4. Netflix Widget or as that a bad business idea because people would watch Netflix sometimes and not you?

5. Your DVR manager App for Iphone works great but your FiOS Mobile remote not so great.  Allow the FiOS mobile remote App for Iphone to work on my router with other internet provider not just Verizon router.  I don't understand how the DVR manager App works on my network yet the FiOS mobile remote app does not they seem to be similar?

Thanks for your reply ahead of  time if any are duplicates I am sorry.  I noticed one guy mentioned 1 before but he did not say VOD as well.  If you could answer all of them it would be greatly appreciated.

Just wondering when Verizon is going begin carrying Daystar, God TV or both? Maybe we can cut out one or more of the zillion sports or music channels to make room for one or more christian channels.

Today I called Verizon because my line needed to be repaired.  It has been  running through my neighbor’s yard for some time and they are now renovating their house and keep disconnecting it.  I needed a repair person to come out and fix the line so that it is no longer in my neighbor’s yard.  It was not a complicated request, but because you have the most cumbersome and unhelpful customer service on the planet, it took an hour and a half to finally get a person on the phone who could help me and schedule the repair.  First, I had to go through about 20 minutes of voice prompts, messages about rebooting my system, problems in Topeka, Kansas or someplace that was not where I lived nor relevant to my situation, and on hold.  I finally maneuvered past that to discover that despite pushing the button for high speed internet that I was connected with a FIOS operator who could not help me.  Not only could she not help me, but she couldn’t connect me with someone who could.  Instead she put me back into the system where I had to spend another 20 minutes going through voice prompts, messages about problems in Topeka, Kansas, and on hold to reach another operator who told me that she could not help me because my account was handled by Frontier.  I again asked if she could connect me with a person and not voice prompts.  She didn’t even tell me no before she sent me into another 20 minutes of voice prompts.  The guy at Frontier was wonderful.  Unfortunately, my account is not with Frontier so he could not actually help.  In recognition of my frustration, rather than make me go through voice prompts and ridiculous messages again, he put me on hold for close to ten minutes while he maneuvered through the voice prompts and connected me to a person who finally was able to schedule the repair.  In order to make this phone call, I had to take an hour and a half off work because I get paid by the hour. 

I cannot imagine anything more inconsiderate than how you treat your customers.  It would be one thing if this was an anomaly, but in the four plus years that I have had Verizon DSL this has been exactly what has happened every time I needed to call with a service request.  I don’t call for petty problems like needing to reboot my computer.  I have called once because I was moving and I wanted to transfer my account to my house.  Not only did it take me over an hour to reach an operator and ultimately a manager who could help me, but then they cancelled the service at my apartment and turned it on at the house before I moved so I was without  internet for a week.  The next time I called it was because the cable to the house had become disconnected.  Again, because it is running through the neighbor’s yard.  That time it also took me over an hour to reach an operator to help me.

How much is your time worth?  As a lawyer I bill about $300 an hour for my time.  Thus, in total over the years, you have cost me over $1000.  Yet I keep paying you every month.  I’ve continued using your DSL service because generally it has proven reliable, but I can’t help but feel that you have no respect for my time whatsoever when it takes me an hour and a half to get through your system to talk to an actual person who then proceeds to ask me a lot of unnecessary questions about my computer and my router.  At this point, I am going to begin exploring other possibilities to provide me with DSL service.  Unless you can assure me that you are planning to improve your access to customer service and make up to me the fact that I just gave up one and a half hours of my day just to get my line repaired, you can plan on saying goodbye to me as a customer.

As subscriber to a Verizon package deal which includes the big three, why not add the fourth as an option.  I am looking to switch my wireless service as I type, and have looked for a plan that rewards/recognizes/anything for being a subscriber to Fios, the residential phone and internet.  Is this something I am missing?  Is this not the most natural additional revenue source for Verizon?  It should make very loyal Verizon fans even more so.  It would be a great thing to make available to add and maintain customers.  Am I missing something?

Been waiting for some time now for service to be available at my home. When will fios be available to Delta?

When calling Verizon, the phonebot asks for a phone number, which users input with the phone.  When the Verizon representative answers, he/she asks again for the phone number.  Then he/she asks for the alternative phone number.  Then the representative passes the user on to one or more further representatives, EACH OF WHICH ASKS FOR THE SAME PHONE NUMBERS.  At 20 seconds per ask, Verizon wastes millions of man-hours a year asking the same questions over and over, not to mention annoying customers.  Have the numbers on your computer screen.  If the customer must verify information for security purposes- verify ONCE!  We'll all be happier and more profitable.

Please add OWN HD (formerly Discovery Health) which used to be available in HD.

we get phone and internet service here in cumberland md 21502 but know tv or wireless service what is up with that yopu offer to but not the rest what happen you only brought half the company here with you 

Your marketroids should love it. You can collect marketing info on which offers fail to get an interest. Log the selections per user, and offer something else, that the user has not seen, and has not dismissed. Your customers will be happier, not seeing stuff they've already seen and don't want. Your marketroids gain valuable feedback on which offers flat out lose interest.

Update MyVerizon to provide new STB types and Model Numbers.

Make more than 9 days of guide data available on the DVR. I see a commercial about a new series starting on say March 12th, ok it is Feb. 27th. I do a search to record the new Series and it shows up, but will not allow me to schedule the recording or anything else. I get an error that there is a problem with my connection. Which I know is false. I run diagnostic and it says no error. Fix this in 1.9 and also fix your back end where it gives the correct error messages when it does not know what to do. One reason I had Tivo, but I am waiting for 1.9 and playing the game. Perhaps I should reactivate my Tivo until 1.9 in April or June.