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Displaying articles for: 02-27-2011 - 03-05-2011
My sister has Dish TV. To show their appreciation of her being a customer for so long they're giving her a premium channel for free for a year! I've been a Verizon customer longer than she's been a Dish subscriber and I get TV and Internet through Verizon where as she only gets TV from Dish. It would be nice if Verizon did something like that for us.
The technical support is non-technical, including the "network escalation group". I'm sure that somewhere at Verizon, the people who designed this network know what nominal ranges are achievable and expected. Considering that Verizon deploys heavily customized CPE devices, there is no excuse for not having auto-selftest functionality to qualify a new install and then continuously monitor the quality of service that is being delivered. This would eliminate at least 50% of the truck rolls, and I can't imagine why it's not being done.
To give you some examples, I have techs here working on Internet issues whose managers think that 50ms of latency to the first hop aggregation router is acceptable. I wonder how the chief engineer/architect of the FiOS service would feel if he knew that the service delivery was so far below design-spec and capability of the technology.
It might seem like a good advertising gimmick to say that you pass channels through unaltered to customers, but from a customer perspective, we shouldn't have to worry about the varying saturation, brightness, etc. between content provider feeds. They should be normalized at the VHO to give us consistent levels across channels.
It's just one thing after another, constantly incorrect bills, bad service, web page suddenly not taking my payments, etc., etc., etc. cannot wait to lose Verizon forever in about 8 months
I would like to move some channels like fox deportees and Gol Tv to sport group and many others. There should be moving channels option. I can't use favorite because there is only two favorites and I would like to move hundreds of channels. Thanks
I pay our bill online every month and every month verizon is the last company to deduct payment from my bank account which I find MOST annoying as we live on a budget. What can be done so the payment can be deducted within the 2-3 day period like everybody else? I'd prefer they deduct it as soon as I pay.
With Comcast, when setting a recording for something like basketball that always runs late, I could set the DVR to record and extra 30 minutes. I cannont do that now with Verizon and end up missing the end of games unless I record the next show.
Also, 30 second reverse skip was 15 seconds with Comcast which is better. Create option for either.
There are 500,000 potential customers in Brookhaven, Long Island, NY yet we can't get FIOS TV. This is the only thong preventing me from switching from Cablevision. My town government is blaming Verizon for the delay. Please let me know what's going on??
At a previous provider they had an option under the Search Category to see a list of Movies in order of their start time. For example: If it’s 12:00pm and you go to this list, it would show you all the movies starting between 12:00 – 12:30 in order by channel, then as you scroll down, all the movies that start between 12:30 – 1:00 would be shown. And so on and so on. This way you could scroll through movies that were due to start over the next few hours instead of scrolling through all the movies that have already started. My family found this option very useful when we wanted to see what was starting in the next hour, instead of catching a movie already starting.
I had the Verizon triple play and ended up on the phone EVERY MONTH with customer service because it is the worse billing system any company ever put together. I almost had a nervous breakdown dealing with them over my final bill - they overcharged me $175 one month for installations that never took place. THE WORSE COMPANY EVER!!!! + Billing customer service is dumb as hell. While I 'de-enrolled' 3 times from autopay, it still appears that I am on, and now that my account is cancelled, they supposedly 'can't make any changes to my account' - what a %@*#$@%^#$@^@! stupid system. After hours spent on the phone waiting and being transferred endlessly - I can say that the one year I was with Verizon was the most stressful year of my life.
I think Verizon should do a joint venture with Geico Car Insurance. Their latest commercial shows that not knowing Geico can save you money is like living under a rock. The commercial continues on to show a couple guys living under a rock next to the road and they lift up the rock and see the Geico billboard. Verizon should then have their verizon guy pop up from underneath a rock next to them and call Geico Insurance and ask them "Can you hear me now? Good!".
So I recently moved my set top box to a different place and I unplugged everything one by one and connected it back just like it was before but than once I plugged it back in it showed me 8888 and than showed me that last channel it was on than it showed me --:-- and is still like this what can I do?!
I live in Troy Pennsylvania (16947) its a small town but everyone uses Verizon Wireless and we are all stuck with crappy Frontier Communications for our ISP, who even after talking with them on the phone about slowing internet speeds said that there was nothing they could do and even suggested we "should look for a new ISP because they wont increase speeds" Yet there isn't another ISP available and everyone would be more than happy to switch to Verizon PLease Please. Its living HELL waiting for a Netflix to load for hours and hours.
Stop advertising FiOS in areas where it isn't available. We want it, we really do, but it's very frustrating to see advertisements and commercials lauding it over and over when we can't have it. It doesn't breed good favor with Verizon on the whole.
Lets see Verizon FIOS dicount ser vice to local churches in there local community also have a customer appreciation day with a cookout etc... or maybe go toa local hospital with toys for sick children
I go on the Universal Sports website and type in my zip code, and it says Universal Sports is carried here (in Catonsville, MD) on channel 464, but there is no channel 464 on my box. I'd really like to be able to get this channel, because there's so much they show that I don't get to see. Other places near here have it.
1. While watching a On Demand Show allow for a play all option so if I wanted to watch all the Sopranos episodes you have back to back with out having to select the next episode. So when the one episode ends the next one begins. This would also be nice for DVR recordings but allow to watch all episodes of one show or all DVR recordings or playlist.
2. Put a rating system on movies/ TV shows so people can avoid bad movies. Either put someone in charge of rating them, I will gladly do the job for you or have a community rating system. Have a number system 1-10 and let people vote or use IMDB/ Metacritic rating
3. While watching a DVR program allow the info bar to show upcoming shows of that program or movie as you are watching.
4. Netflix Widget or as that a bad business idea because people would watch Netflix sometimes and not you?
5. Your DVR manager App for Iphone works great but your FiOS Mobile remote not so great. Allow the FiOS mobile remote App for Iphone to work on my router with other internet provider not just Verizon router. I don't understand how the DVR manager App works on my network yet the FiOS mobile remote app does not they seem to be similar?
Thanks for your reply ahead of time if any are duplicates I am sorry. I noticed one guy mentioned 1 before but he did not say VOD as well. If you could answer all of them it would be greatly appreciated.
The three options for the guide are All Channels, Favorites 1 and Favorites 2. I never use All Channels simply because it contains too many channels that I do not receive. For instance, why would I want to scroll through what is on Cinemax or any of the sports subscriptions when I do not subscribe to those channels?
Years ago I was a DirecTV customer and the guide had this option and I found it quite useful.
A subset of this idea would be to allow for more Favorite Sets and even be able to name them..."Kids Channels", "Movie Channels", etc.
The Boingo hotspots are not accessible for use with the iPad. Boingo does have an iPad app for access but apparantly the login information is different for FIOS customers.
Add the hotspot access to the FIOS mobile app to centralize all the features and perks.
Just wondering when Verizon is going begin carrying Daystar, God TV or both? Maybe we can cut out one or more of the zillion sports or music channels to make room for one or more christian channels.
Today I called Verizon because my line needed to be repaired. It has been running through my neighbor’s yard for some time and they are now renovating their house and keep disconnecting it. I needed a repair person to come out and fix the line so that it is no longer in my neighbor’s yard. It was not a complicated request, but because you have the most cumbersome and unhelpful customer service on the planet, it took an hour and a half to finally get a person on the phone who could help me and schedule the repair. First, I had to go through about 20 minutes of voice prompts, messages about rebooting my system, problems in Topeka, Kansas or someplace that was not where I lived nor relevant to my situation, and on hold. I finally maneuvered past that to discover that despite pushing the button for high speed internet that I was connected with a FIOS operator who could not help me. Not only could she not help me, but she couldn’t connect me with someone who could. Instead she put me back into the system where I had to spend another 20 minutes going through voice prompts, messages about problems in Topeka, Kansas, and on hold to reach another operator who told me that she could not help me because my account was handled by Frontier. I again asked if she could connect me with a person and not voice prompts. She didn’t even tell me no before she sent me into another 20 minutes of voice prompts. The guy at Frontier was wonderful. Unfortunately, my account is not with Frontier so he could not actually help. In recognition of my frustration, rather than make me go through voice prompts and ridiculous messages again, he put me on hold for close to ten minutes while he maneuvered through the voice prompts and connected me to a person who finally was able to schedule the repair. In order to make this phone call, I had to take an hour and a half off work because I get paid by the hour.
I cannot imagine anything more inconsiderate than how you treat your customers. It would be one thing if this was an anomaly, but in the four plus years that I have had Verizon DSL this has been exactly what has happened every time I needed to call with a service request. I don’t call for petty problems like needing to reboot my computer. I have called once because I was moving and I wanted to transfer my account to my house. Not only did it take me over an hour to reach an operator and ultimately a manager who could help me, but then they cancelled the service at my apartment and turned it on at the house before I moved so I was without internet for a week. The next time I called it was because the cable to the house had become disconnected. Again, because it is running through the neighbor’s yard. That time it also took me over an hour to reach an operator to help me.
How much is your time worth? As a lawyer I bill about $300 an hour for my time. Thus, in total over the years, you have cost me over $1000. Yet I keep paying you every month. I’ve continued using your DSL service because generally it has proven reliable, but I can’t help but feel that you have no respect for my time whatsoever when it takes me an hour and a half to get through your system to talk to an actual person who then proceeds to ask me a lot of unnecessary questions about my computer and my router. At this point, I am going to begin exploring other possibilities to provide me with DSL service. Unless you can assure me that you are planning to improve your access to customer service and make up to me the fact that I just gave up one and a half hours of my day just to get my line repaired, you can plan on saying goodbye to me as a customer.
As subscriber to a Verizon package deal which includes the big three, why not add the fourth as an option. I am looking to switch my wireless service as I type, and have looked for a plan that rewards/recognizes/anything for being a subscriber to Fios, the residential phone and internet. Is this something I am missing? Is this not the most natural additional revenue source for Verizon? It should make very loyal Verizon fans even more so. It would be a great thing to make available to add and maintain customers. Am I missing something?
I receive spam where the subject contains a long string of words without any spaces. Is it possible to create a filter that identifies alpha numeric strings greater than X number to allow disposing of these unwanted emails?
I used to be a Verizon customer in the state of Pennslyvania for few years. I really enjoyed your FIOS service both cable and internet. It was the best service I ever had. Since I have moved to Colorado two years, I was not enjoying the services provided by Comcast and Qwest. I am at the point that I would love to have Verizon start servicing Colorado to give the customers more options for cable and internet services. I am requesting that Verizon to consider expanding their market to Colorado. When Verizon decides to service Colorado one day, I will be a very happy customer!!!
Thank you for considering my suggestive request.
Please combine the duplicate requests for a Pandora Widget. Some are marked duplicate but not locked and some are locked. There are a total of 27 requests for this great idea. Can we total all the votes under one idea? Although some might be duplicate votes, I think they should all count because Pandora smokes under Tivo, which I gave up. Pandora Pandora Pandora!
Joe I know you like this one. The free version does not allow you to do as much and is partially supported through restrictions on the number of songs you can skip, thus promoting the various artist's music from the studio labels. Also has a commercial or two now and then if I recall. But there is a subscription version that allows the user to do so much more. Verizon would probably be able to get part of the subscription fee if it were available. More revenue, but I would not charge more than what the other providers charge for the subscription version. It may be regulated by Pandora and you would just get a cut.
It does stay up unless changing channels. I did notice when paused it goes to the channel. Yesterday it seemed different, but today this seems like everything works as it should. Mark this as already exists.
Part of the Energy Star. Save a milli amp or two with a dimming feature based on room conditions. Sort of like the radio or display on a car dash board dims when it is dark out. Perhaps a display room brightness sensitivity setting.
When calling Verizon, the phonebot asks for a phone number, which users input with the phone. When the Verizon representative answers, he/she asks again for the phone number. Then he/she asks for the alternative phone number. Then the representative passes the user on to one or more further representatives, EACH OF WHICH ASKS FOR THE SAME PHONE NUMBERS. At 20 seconds per ask, Verizon wastes millions of man-hours a year asking the same questions over and over, not to mention annoying customers. Have the numbers on your computer screen. If the customer must verify information for security purposes- verify ONCE! We'll all be happier and more profitable.
I would like to see FiOS TV drop the SD version of any stations that are available in HD. It is a waste of coax bandwidth to have both SD and HD versions of the same station. As for customers that still have SD displays, in my experience I have not had issues viewing the HD channels on an SD display.
I was enjoying the Carling Cup final and the early game of FSC. But there seems to be a constant sync issue. Even when they where in the studio. That is annoying. You see a ball being kicked and hear it a second latter.
But my idea is, what about an issue widget, where you can log an issue from the TV without going trying to get the laptop from the kids or wife. Or even worse calling. And even if you did call or email or whatever, you could check the status via the widget.
and if you could fix that sync issue with FSC, maybe add it in HD
Your marketroids should love it. You can collect marketing info on which offers fail to get an interest. Log the selections per user, and offer something else, that the user has not seen, and has not dismissed. Your customers will be happier, not seeing stuff they've already seen and don't want. Your marketroids gain valuable feedback on which offers flat out lose interest.
Hi, I do not have cable TV or any other television service at this time, but I am looking at getting my television service from your fine company because I have internet and wireless with you. I would just like to know will you be adding on more foreign language channels, because my wife is Japanese and I am a student of languages, so I like to watch foreign language channels, particularly Asian languages. Also will any of these channels be in HD?
Thanks for your time.
Make more than 9 days of guide data available on the DVR. I see a commercial about a new series starting on say March 12th, ok it is Feb. 27th. I do a search to record the new Series and it shows up, but will not allow me to schedule the recording or anything else. I get an error that there is a problem with my connection. Which I know is false. I run diagnostic and it says no error. Fix this in 1.9 and also fix your back end where it gives the correct error messages when it does not know what to do. One reason I had Tivo, but I am waiting for 1.9 and playing the game. Perhaps I should reactivate my Tivo until 1.9 in April or June.
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