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Displaying articles for: 04-01-2012 - 04-07-2012

0 Votes

Time Warner has dedicated channels for ShowTime and HBO for viewing series and some movies which have aired in the past,

I think Verizon should do the same with FIOS, Thank You !

Status: Acknowledged

Somebody in the forums suggested rewarding customers based on tenure, which I think is a good idea.  I don't think we should necessarily have to upgrade or change our services just for that.

 

My own suggestion takes that idea a step further and I'll make an analogy with my classical music radio station.  It's a non-profit organization but I think the concept could easily be applied to Verizon.  Whenever a listener pledges money to help fund the radio station, the listener is given a choice of a reward: a free music CD or a magazine subscription or a DVD depending on how much money is being pledged.  Even for one of my local diners, I have a loyalty card which accumulates points every time I buy a meal there and when I get to 500 points, I get a free dinner.  There is also a free dessert if I get to 300 points I believe. 

 

For Verizon customers who have had the service for 3 years or 5 years for example, a gift card may be appealing to some people but I'm not sure that's for everybody.  I think that can often depend on the area where the customer lives and we are all from different walks of life.  So why not present the customer with some choices to reward the customer for loyalty, like a magazine subscription, a free DVD or CD, or coupons that can be redeemed at local retail stores or at the supermarket? 

 

Remember too that it's a hard economy and I'm sure a lot of people besides myself really don't want to upgrade all of our services at this time and/or include more things that will cost us more over the long run.

 

Status: Acknowledged
questioning

List all VOD movies alphabetically.

Status: Acknowledged
by on ‎04-07-2012 05:26 AM

Whenever I go under any VOD catergory like "new releases", it's sort of like picking out what you want from a scattered pile of books in the library.  They should be listed alphabetically.  Wouldn't that make sense and make life a little easier?

 

 

Status: Acknowledged
questioning

Verizon Internet Security Suite has got to go! Here are some suggestions.

Status: Acknowledged
by ‎04-07-2012 12:22 AM - edited ‎04-07-2012 06:36 PM

VISS is a disservice to customers and here is why: I know it's the virus program on which Verizon gets the lowest bid but it wreaked plenty of havoc on my computer and all of my technology at home is as up to date as it's going to get and I just want to give an overview of the computer issues I had to resolve because of that.  VISS powered by McAfee left all of these viruses on my computer undetected.   This was discovered last September when I hired a computer tech out of the phone book to come to my house.  Over time, I didn't see any blazingly fast Internet speed and my computer just got slower and slowe until it got to such a point where I couldn't get onto the Internet anymore.  The tech person suggested cancelling VISS and replacing it with 2 free viruses programs (avast and malwarebytes) which I did.  But then once the viruses were cleaned up, my Internet went right into action.

 

And still, not all of my computer issues were resolved at that point because this tech person could not tell me why my disk defragmentation program was aborting itself due to inconsistencies in the hard drive.  It was hard to find the time to do this on my own but just got through figuring out and getting help from another member here on how to run check disk to repair these problems.  I'm bringing this up because this happened right at the time when my computer had come to a halt because of these viruses and I suspect that the viruses resulted in these residual system errors which I didn't have before.  I had been able to successfully defragment my hard drive up until the time my Internet came to a halt. However, it could be that because I had never done this before, my computer was long overdue for this.

 

I know I have posted about this before in the forums but the whole thing got me thinking about some suggestions that I think would really put Verizon further ahead of its cable competitors.  I'm not a business expert but to me this would make a little more sense.  In place of VISS:
- Verizon could provide some links for free virus programs like the two that I mentioned.

- Verizon could also offer customers a coupon for purchasing their own Norton virus software.  That would be a very sensible incentive to offer.  My family uses Norton, not the kind that comes as a package with a cable company, it works well for them.

 

Keep in mind too that McAfee itself is very outdated. 

 

Isn't better to be honest instead of offering something cheap that only causes problems over the long run?

Status: Acknowledged
cawall

Three things for a better Fios expierence

Status: Acknowledged
by cawall on ‎04-06-2012 09:49 PM
There are three major things that would make my Fios service a much better expierenced. 1. The ability to record more programs at one time. 2. The ability to watch DVR content on my iPad, or laptop away from home. 3. Fix the issue with recordings ending abruptly and returning to the menu. It appears to be tied to fast forward as it will play in it's entirety if I don't use either of the forwards. It's hard to justify staying with Fios when there are other advanced options such as Dish Hopper. I hate the inconvenience of changing but will these be available, and if so when?
Status: Acknowledged
Thank you for your suggestion- I'll make sure it gets in front of the proper people within Verizon.
jeffikonian

Don't upgrade, leave pricing the same

Status: Acknowledged
by jeffikonian on ‎04-06-2012 09:47 AM

Just received notice that my DVR rental is going up a dollar a month to pay for system upgrades. Here's an idea: Since I'm already completely satisfied with my FiOS TV service, why not skip the upgrades and leave the price the same. Thank you!

 

Status: Acknowledged

As a long time customer of Verizon in phone, internet, cell, and recently TV...I think it's important that Verizon pick up as many channels/line ups as possible.  I live 30 minutes from San Diego County but Verizon does not air San Diego sports unless a Los Angeles channel airs them or if a major station like ESPN or CBSSports puts them on.  it would be great for Verizon Fios to carry BOTH LA and SD sport markets; especially when the Inland Empire and Orange County areas are viable communities that thrive for both LA and SD Sports.

 

If you weren't aware, a new sport channel was created called FOXSportsSD. FOXSportsSD is now the flag station for The San Diego Padres, possibley the SDSU Aztecs, The USD Toreros, and they might also televise San Diego Chargers, Clippers, and Ducks games.  Unfortunately Verizon does not carry this channel, but Cox Cable and Direct TV do.

 

If Verizon wanted to pick up their "sport" value, then I recommend FoxSportsSD.  This is a great channel that would bring more customers to Verizon Fios; especially in the Inland Empire and Orange County markets that enjoy both major sports markets of Los Angeles and San Diego.

 

On a final note...after calling VerizonFios, the person over the phone stated that due to possible "legalities/rights" our community could only get LA channels/feeds because we live in the "Los Angeles Market."  If that is the case....why can VerizonFios carry BYU, BigTen Network, WGN, TBS, FoxCollegeSports (Atlantic, Central, Pacific, Central) channels in an "Los Angeles Market," but they can't carry FoxSportsSD Channel?

Status: Acknowledged

Dear All

 

This post is regarding the poor quality of channel lineup in the South Asian (Hindi) package. Till date, there are 4 channels in there, namely:

SET Asia

Zee TV

Asia TV

Star India Plus

 

The monthly charges for this package is 34.99.

 

I am a resident of PA, a native of India, my native language being Hindi. In order to satisfy my Hindi TV craving, presently I have a FIOS subscription for Extreme HD to view the American channels and on top of it I have subscribed to Dish Network for their Hindi Pack, which comes to another $65 (44.99 for the package and then rest of the **bleep** charges being put in on top of it). This package has the following popular hindi channels in its lineup:

>AAJ TAK (AAJTK)
>AAPKA COLORS (APCLR)
>LIFE OK (LIFOK)
>MTV HINDI (MTVH)
>RADIO CITY (RADIO)
>SAB (SAB)
>SAHARA SAMAY (SAMAY)
>SET MAX (SETMX)
>SONY ENTERTAINMENT TELEVISION ASIA (SET)
>STAR INDIA PLUS (STAR+)
>TIMES NOW (TIMES)
>TV ASIA (TVASA)
>ZEE BUSINESS (ZEEBU)
>ZEE CINEMA (ZCINE)
>ZEE SMILE (ZEESM)
>ZEE TV (ZEETV)
>ZING (ZING)

 

You can see the content which is being offered here is more than enough for an average Hindi expatriate TV watcher. Even if some of the less popular ones in the above line up (e.g. RADIO CITY, SAB, TV ASIA, ZEEBU, ZEESM and ZING) are not offered, we would be probably content with the lineup.

 

Fios management should look into this - this will be a very nice marketing move towards South Asian community.

 

What is even more preplexing is that Verizon and Star India TV seems to already have a deal between them (see below news release on Verizon New Center):

http://newscenter.verizon.com/press-releases/verizon/2010/verizon-fios-tv-launches-news.html

 

And of course Verizon does have some kind of arrangement with SET Asia and ZEE - it will just be a matter of programming this into a package and advertising it across.

 

I hope that this post is read by some one who is associated with South Asian programming within FIOS organization.

 

Thanks and Regards

Status: Acknowledged
chuckda4th

Voice control of iPhone remote app

Status: Acknowledged
by chuckda4th on ‎04-04-2012 11:19 AM - last edited on ‎06-21-2012 06:04 PM by Moderator

The iPhone remote app is nice, but it really lacks the tactile feedback of a normal remote, which is annoying.  Even better than being able to feel the buttons you're hovering over would be to be able to hit a button, and simply say "put on Food Network".

 

The iPhone 4s now has the voice keyboard built in, so this wouldn't need to be much of an extension of that.

Status: Acknowledged

I received an email today from Verizon that stated they will no longer offer Internet alone. You must buy a land line with it for another $26. Who uses land lines now days?

 

This is like my local grocer telling me I can only shop there if I also buy cloth dippers. Doesn't matter if I need them or not!

 

They are already overpriced. I can save $5/month by switching, and I am in the process of doing that.

Who in their right mind will pay $70/month for Internet if that's all they want?

Verizon appears to be money grubbing, ignorant, or maybe BOTH!

 

 

Status: Acknowledged
FilmRadical

ADD all Digital Subchannels (in HD)

Status: Acknowledged
by FilmRadical on ‎04-03-2012 10:53 PM

I recently became a big fan of Live Well Network through watching episodes of its shows (Motion rocks!) on its website (albiet in poor quality). However, when I went to find it on the Fios line-up(Plano TX area) it was no where to be found. When trying to understand the reason why it was missing I apparently found out that while it could be found on basic digital televisions as a sub channel of the local WFAA-8 (Live Well is  channel 8.3). Why is Live Well and other digital sub channels not avalible on Fios? If it's avalible on basic digital cable how can it not be avalible through my Ultimate HD Fios package, which I pay ~$100 a month for?

Status: Acknowledged

ok.......I may be a bit ignorant, but it would be very nice if I could clearly see each service I pay for and what the costs are.  I have been a customer for many years and it is really never easy trying to get information out of you. (VERIZON)  All i want to do is remove a few services, but it says I can't, IT'S NOT A VAILABLE, and gives me a number to call.  I call and am told to go online and compare my services, easily?, within MY VERIZON.  Thanks................ ok.  Maybe some other provider WOULD try to help me.

If I asked my doctor to cure my ills............he would not send me to a place that does not work.  HE WOULD SIT DOWN AND EXPLAIN TO ME UNTIL I UNDERSTOOD HOW TO CURE MY PROBLEM.

 

In closing, HOW DO I COMPARE WHAT I CURRENTLY HAVE IN SERVICES AGAINST OTHER SERVICES OR BUNDLES YOU OFFER ?????????????..................CAN ANYONE,  SERIOUSLY! ! ! ! ! ANYONE HELP ME?

Status: Acknowledged
topdog

Case numbers for telephone support

Status: Acknowledged
by on ‎04-03-2012 04:17 AM

Why not assign case numbers for telephone support.  This would allow Verizon (if they really want to improve their support system) to evaluate their support agents.  They could get a better idea of which agents were competent and which were not.  I have dealt with both.  This would also identify complaining customers.  I am sure some of them are not so pleasant to deal with either.  I would also like to be able to give kudoos for excellent service.

The volume of complaints on the forums attests to the fact that there are problems.  This is an area which Verizon seems to ignore leading some to believe that those in power do not care.  I believe that they could just not be aware of how serious the problem may be. 

Verizon could also send customers a follow up E mail asking them to evaluate the service they receive.

 

Status: Acknowledged
Thank you for your suggestion!
bkoken

MEDIASET

Status: Acknowledged
by bkoken on ‎04-02-2012 07:26 PM

A number of people I know as well as myself like MEDIASET which is an Italian Channel. Yet, FIOS only has RAI which is the most stale channel known to man. MEDIASET will appeal to many more of your Italian American customers, especially in the 18-49 group.

 

Can you please add it to your lineup?

 

Thank You.

Status: Acknowledged
Thank you for your suggestion. I'll make sure it gets to the proper team within Verizon.
ssmith161

Hey Verizon, stop sneaking shows in my house without my permission!

Status: Acknowledged
by ssmith161 on ‎04-02-2012 02:08 PM - last edited on ‎04-02-2012 02:42 PM by Moderator

I am a very long term Verizon customer using mobile, home, internet, and tv services.   That means I pay you a lot of my money so I hope you are paying attention.   I am writing this after a very unsatisfactory telephone call to Verizon today.  Here's the problem. 

 

I recently renewed my contract, signing a new 2 year agreement.   The television package I selected included HD channels and Showtime.   I specifically did not chose HBO as I do not like this company and do not want any of their programming in my house.   Last week, suddenly without warning, HBO channels were suddenly unscrambled in my house.  I contacted Verizon and despite talking to several customer service agents, no one knew why HBO was in my house.   When looking to my bill to see if my order had changed, they insisted I provide my account number or the amount I paid on my bill last month?  Really?   I'm calling from work during a break.  Is there no other way to verify my authenticity?  Come to think of it, is there some crime wave of people calling to ask questions about other peoples cable tv practices?    The one agent told me someone might call to change my service options.  Really?   My neighbor is mad at me because my dog barked too late last night so he's going to call Verizon and pretend to be me and add HBO to my account?  

 

What exactly have we come to?  This isn't airport security, with terrorists trying to infiltrate.   Will I have to be strip-searched sometime in the future just to get service with Verizon?   Wake up, you're not guarding national secrets and this pseudo-security is a joke which irritates more than protects your customers.  

 

Back to the issue at hand.   As I said, I do not want any HBO content in my house.   You can thank one disgusting Bill Mahr for most of that attitude but they are so full of the liberal agenda - anti Sarah Palin shows, make believe drama's glorify Valerie Plume, to name a few.   Regardless of the reason, I want you to understand:  I am the customer, you work for me, this is my home.   You do not have carte blanche to pump any programming into my house without my permission.   I was basically told this was a free trial offer and I should be OK with this because I wasn't being billed for it.   That is an ignorant response to my concern.   I wouldn't pay for it if I didn't order it but this does not give you permission to send me shows you think I might like.   Maybe one day you'll think I might like some X-rated pornography - and I should relax if you just decide you won't bill me. 

I maintain you need to ask my permission first.  

 

What has happened to this arrangement is out of control and on the verge of a major reset.   Television used to be free to the user, all we had to pay was to watch the obnoxious barrage of commercials.  Then, we were offered better quality reception through cable services however the catch was, we would have to pay.   But, the added benefit with paying for cable was we wouldn't have to suffer through commercials SINCE WE WERE ALREADY PAYING!   Now, I pay, I pay more than ever, and I am assaulted with more commercials than ever and to add insult to injury you now are pumping HBO into my house and telling me I should be grateful because it's free/no charge preview????  

 

Verizon, get with the program.   I'm a customer, you work for me.   Void our agreement and I don't pay you any longer.  I can and will seek other arrangement.   I do not give you permission to jam programming into my house without my permission and I'm sick of the never ending assault of your pursuit of financial gain.   I pay for viewing and the barrage of commercials is an insult.  

 

Get your act together, educate your customer service reps how to know and control what comes into my house, and do this now or risk losing a long term customer.

 

Sincerely,

 

{edited for privacy} 

Status: Acknowledged

I switched to Fios about 5 months ago based on commercials.  Comcast was not my favorite cable company.  However, since moving to Fios I can't believe how poorly it compares to Comcast.  The picture quality is just as good but not better.  The channel guide is terrible.  Really terrible compared to Comcast's.  You have to click, click, click down into the menu to get any information.  Want to know who's in a program?  Click, click, click.  Why not just have the actors and year and genre listed so you don't have to drill down?  The iPad app is really bad compared to Comcast.  You can't stream from channels you already pay for unless you get still another app.  HBOGO for instance.  I used to watch TCM on comcast but now I can't.  And the App guide is worse than the TV guide.  PUT WHO IS IN THE MOVIE ON THE APP GUIDE.  PUT WHAT YEAR IT WAS MADE.  Is this really so difficult? 

The Customer service is a joke.  Fios seems like it is the old foggy of cable instead of the young newcomer. 

 

The internet cable is slower than Comcast.  this website I'm on now is clunky and slow.  Why? 

 

Must say that I'm very disappointed so far with Fios.  I suspect I'll switch back to Comcast in the near future. 

Status: Acknowledged
GershwynnJay

Increased Availability, specifically Amarillo, Texas.

Status: New Idea
by GershwynnJay on ‎04-02-2012 10:47 AM - last edited on ‎06-21-2012 05:53 PM by Moderator

I just want to know what the protocol is for Verizon FIOS to enter a new market, a new city.  It would be a very good idea for youse guys to start up in Amarillo, TX.  The reason is immediate success.  Amarillo has a monopoly on everything, including Cable and Internet service.  Suddenlink is the only provider in town, and it is not that good.  If Verizon FIOS were to start up there, people would jump on board faster than your internet claims to be (150MB).  I am sure of this.  I have recently discovered Fios myself, and I love it.  I'm sure the folks in Amarillo would love it, as well.  I just want to get the ball rolling so the service can be up and running by the time I move back there.  It is my home, and it should have the best.  Get to it!

hater0009

Cancel Accounts When Asked

Status: Acknowledged
by hater0009 on ‎04-02-2012 08:37 AM

I just paid by bill for $100 for services that I didn't use.  I think you should cancel accounts when people call in and say, "please cancel all of my accounts as soon as possible."  You are a bunch of cheating felons.  You belong in jail.  What you do is illegal.  I hope you are investigated and I look forward to my class action lawsuit proceeds.

Status: Acknowledged
I'm sorry for your frustrations! If there is something we can help you with, please feel free to post a new thread on the Forums (forums.verizon.com).
hoot727

Terrible application process

Status: Acknowledged
by hoot727 on ‎04-02-2012 08:01 AM

I thought bright house service was bad but they shine compared to verizon right now.  I simply wanted the double play on three TV's with the fios internet. So I started online filling in info. I got a pop up for live chat, so I used it to help get the process done and save money by signing up online. I had problems with the site accepting my ss number. It would not take it. So I called and they said to get the best price I had to do it online. So I went back and live chatted again to find out why it would not take my ss number. I was advised to skip it and check no ss number.  DON'T DO THIS!!!!!!!!!!!!!. I spent nearly three hours on line and on the phone trying to simply get the double play for three TV's.  After several phone calls and endless live chat I finally get to credit verification through and e-mail.  I call and now they want me to go get a NOTARIZED form saying who I am and fax it over. So because it would not take my ss number I have to jump through hoops to say who I am. I than tell them to cancel my order which they already ran a credit check on. So they tell me they can verify me by asking me questions about my credit history,, ONLY THE STUPID PERSON AT VERIZON  didn't know how to do it. So they still could not cancel my order. I called customer service who said they could just right me up a new order and let the old one run out.  They kept confusing the orders when we (the Verizon service tech and I) were on the phone with the credit verification people who by the way are RUDE>>>>>>>if you don't like your job QUIT<<<<  . Finally they make me fax a copy of my drivers license and ss card. Three times because they claimed they couldn't read it.  I enlarged it to fill a 8 x 11 paper by the way. And faxed it to a friend the same way. It printed out 8 x 11 on his fax but not at Verizon.  Seems like they knew I was aggravated and were playing a game. Service to be installed in two weeks, really two weeks to get service..  People rented the house next to me, in there for one week and I saw Verizon put in service.  Really rented and installed in one week, I live in my paid off house for 15 years and can't get service faster than someone renting.  Wonder how their credit check went..  Verizon is terrible so far. Hope their TV and internet work better than their customer service.....

Status: Acknowledged
0 Votes
questioning

This is another example of poor communication from a customer service standpoint.

Status: Acknowledged
by ‎04-01-2012 06:47 PM - edited ‎04-01-2012 09:16 PM

Was this redundant and insulting message right on top of my Firebox browser page really necessary? 

"You are using an unsupported browser that verizon.com does not support. For a better experience, please use a supported browser."   (Like I don't know what "unsupported" means?  Duh...I think that's insulting and so then I had to be bothered with figuring out how to get rid of this nonsense.) 

 

Now here is the breakdown of how I just spend 20 minutes figuring out how to resolve this issue (which is now record time for me):  At first I was thinking, "Oh yes, I remember those previous conversations with Verizon customer service reps, many of whom would tell me that Verizon only supports Internet Explorer" so I really thought at first that this was Verizon's way of reinforcing that same message...like "shame on me".  How dare I use Firefox instead?  lol

 

I tried upgrading my existing Firefox browser which didn't do anything and I tried to see if under "page info" I could get rid of that one image...no such luck.

 

But then when I read further on the link "support browser", it explained that Verizon *does* support Firefox going from Version 7 onward.   So I went to Control Panels where I can add/remove programs, uninstalled and re-installed Firefox by downloading versrion 11 of Firefox from scratch (as opposed to updating my existing browser) and that resolved the problem.

 

Now seriously, what is "an unsupported browser that verizon.com does not support" supposed to mean?  I don't mean any disrespect but that's laughable using the term "support" twice in the same sentence like that and that really led me to believe that Firefox is no good.  That's dumb.  Why couldn't it just say in the first place that my browser may need to be upgraded instead of telling me...or rather, assuming, that my browser is "unsupported" just because it's not Internet Explorer?  Saying that I need an upgrade is completely different from saying that my browser itself is not supported and anyone with a lick of common sense can understand that even without an IT background! 

 

What really irked me was that this obnoxious and redundant message which didn't even correlate with the intended message was going to stay put right on top of my browser screen until I did the upgrade.  This wasn't even in clear and coherent English and couldn't it just stay on the screen temporarily and allow the customer to close it out so the customer can move on?  An upgrade is important but it's really making a mountain out of molehill and because of an unclear message, I had to waste more time going back and forth trying to figure out what this means. 

Status: Acknowledged

Thank you for your suggestions- I'll pass them along to the appropriate team within Verizon!

cookie49

email

Status: Acknowledged
by cookie49 on ‎04-01-2012 09:59 AM

I have been forwarding hundreds of email to spam not caught for over a year.  something needs to be fixed on your end.  and customer service (real people) are not really helpful because all they do is send ideas of where to find an answer. 

Status: Acknowledged
I'm sorry you're having issues with your email! Please start a new thread here: http://forums.verizon.com/t5/Verizon-net-Email/bd-p/emailissues There one of your peers or a Verizon tech should be able to help you figure this out.

Both DIRECTv and COMCAST have stations that show multiple news or sports broadcasts on one screen, allowing you to receive volume from the one mini-screen that you select.  This is particularly useful during the Olympics when there are multiple stations showing different competitions at the same time.  You get to see what is happening on one station while concentrating on another, and then you can change the focus when a commercial break comes up on the station you've selected.  Is there a reason that this isn't feasible on FIOS?  It would be a really great feature if you were allowed to select the channels that are featured on the one screen.  That way, the news or sports channels wouldn't have to be pre-selected, and the functionality could be provided on one channel.

Status: Acknowledged
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