Come on now, do the right thing Verizon.  

I am a Frontier customer since the big deal with certain Verizon customers went down.

My Verizon webpages are still up on Verizon servers.   I am a Frontier customer.

My webpages are on this server:: 206.46.230.44 which are Verizon servers, located in CARROLLTON TEXAS.

I am a Frontier customer.   

I can't access the Verizon pages to delete them.  Verizon no longer uses FTP.   I am a Frontier customer.

I can't sign in at Verizon web builder as I am no longer a valid customer user/password/account number.

Phone calls to Frontier and Verizon help desks, snail mail and emails, including to known corporate managers that I found online didn't help.  The corporate managers didn't even reply.

I have been active trying to solve this since 11/2011.   Usually make contact once a week with either company help desks.

Verizon blames Frontier, Frontier says it ain't their problem , the websites are on Verizon servers.  I am a Frontier customer.

Verizon promises to take care of it, a week later, I talk to another tech person, he gives me other phone numbers.

Call them, they point the finger back to the otheer company.

Now come on now, Verizon, delete my obsolete webpages on your Verizon server.

You are holding my unwanted outdated obsolete webpages hostage.

My pages, my property, my copyright.  What is going to take for Verizon to remove them?

I hope just one decent customer rep reads this post.   Just one, is there one single decent customer rep?

Otherwise, these forums are in fact a total waste, a total joke, like customer support phone and online text chat help.

You know how to contact me for further details.

I am really tired of seeing shows that will be airing in 2 days and are still not coming up on my guide or my search. Verizon needs to frequently check and update the guide.

256M for an inbox is a joke... It's 2012, not 1992.

Does everyone know that Verizon cannot imput 2 different orders at once? I will give everyone an example of something I have been experiencing for the past several weeks:

I ordered 4 set top boxes for my house for home installation, I only received 3. P.S., 2 weeks later and numerous amount of phone calls speaking with literally 8 agents, I finally had the order placed for the delivery of the additional set top box. I then wanted to upgrade my package for more channels and was told that the order could not be completed for another 6 days. Reason being; You cannot process 2 orders at the same time. This is what I was told by the agent. If this is not true, than Verizon has hired incompetant people and I was mis-led. But if true, your kidding right? This is a multi-billion dollar company and they can't figure out a way to process two seperate orders? Direct TV can do it (and they are associated with Verizon!) , why can't Verizon? The idea is to try and give the customer  better service and make it more convienent for the customer. We our expected to pay our bills on time (i know i do), we expect some courtesy. So tell the IT department to figure out a way to take multiple orders for the customer.

For the wake up calls, how come you can't set that up online??  I have to do it from my phone and I can't select weekdays individually, only the entire week or entire weekend.  Please give us the ability to select individual days of our choice. Thnks.

Please inform your customer service representatives that those of us who cannot afford the 14.99 service plan need not be sent to Lowe's, Home Depot, or Radio Shack for a 12 volt battery. Those stores do not carry the 12 volt battery required to turn off the blasted alarm on the Verizon unit. Instead, ALL SERVICE REPS SHOULD KNOW TO DIRECT CUSTOMERS TO WWW.FIOS.ASURION..COM WHERE THEY CAN BUY THE 12 VOLT BATTERY. Verizon really should support customers rather than sell, sell, sell.

I think if we no longer like our user name we should be able to change it like Comcast.net allows.

I am a new user of Verizon triple play plan.  So far, so good but I do have a few observations and hope changes will be considered.

First, the guide is helpful but since you are unable to create a "reminder" for show you might want to see during the day/evening, you either have to constantly check all the channels or write down what you what to see.  Are you planning on adding a "reminder" feature?

Second, when watching VOD you are unable to fast foward or reverse a VOD selection. If you are watching TV VOD you are required to watch the full time slot to include all the commercials.  Are you planning on providing the ability to fast forward/reverse?

Please create option when you are on channel you can press fios tv button and its on demand menu pops up on side as you can select its on demand content instead of having to go to on demand menu..

Also pleaaaaaase offer faster on demand rewind/forward speeds,or chaptering..also increase pause time out.

I don't have time to be on the phone explaining myself many times over to your overseas tech support.   The last times I have called Verizon it's taken an hour of my day, and the problem is still not fixed. 

Allow me to open a support ticket for DSL without calling you!  Yes, you're "the phone company." But get over it.  Unless a competent person is ready to answer on the first ring, I don't want to talk to you.

I know you are corporate conglomerate like the rest of the tv providers. More and more tv is going to on demand and on the internet. I'm sure most cordcutters wouldn't mind paying $20-30 more a month if those certain channels you do have were available web only. I'm not talking about your live TV streams but your on demand stuff. 

TV is changing and people are watching shows in a non traditional manor. 

Positives for you

• 100% profitable 
• Fewer service calls (most users doing this are tech savy)
• Additional profits from allowing subscriptions to premium channels
• No equipment in the customer's home 
• Additional customers asking for the service (no one else is doing it)

Negatives

• none

1. Make the news, on demand and personal assistant collapsible

.

2. Get rid of that silly interface to switch between services by placing each service on its own tab across the top of the page.

3. Allow users to create their own links in the personal assistant.

4. Allow users to set their own feed for news (if you must have a news feed)

5. Allow users to disable any service they do not want.

6. Study your customers demographic and deliver what they want, not what you feel we need. We are not six and I can almost guarantee the vast majority of users could care less about Octomom. Come on what are you aspiring to be? The New York Post?

7. Stop trying to sell us more stuff. Everyone has seen the six billion commercials that litter the tv. We know about Flex View. We know about home monitoring. We have seen the crying mother and daughter. We know how to order these things if we want them. We don't need to be reminded of their existence every time we log in to check our email, check our phone logs or the only thing you really care about, paying our bills.

8. Most importantly. You give us this voice to express our satisfaction, dissatisfaction, problems yet there is no feed back from anyone except other users stuck with the same issues. I often see a response such as NOTED or ADDRESSED from a Verizon representative for certain less negative issues. I have read over a 400 complaints about the website. Detailing some of the very points I make here and not a peep from anyone at Verizon. Maybe if we all pick a month not to pay our bills? We would certainly get a response then, wouldn't we?

It's funny. When I first signed up and saw MyVerizon, I actually thought it was MyVerizon but I see now that what you mean is MYVerizon as in YourVerizon. Nice way to harass your customers.

1. Restore  the delete all.

And do not try to annoy more of the customers with the phony excuses used to cover up the marketing extensions.

 2. Put a limit on the time the emails are held at the webmail, since I thought that I was deleting them when I viewed and deleted them on my reader. Who wants their emails sitting around to be read by anyone?

Would love to see a Celtic music channel or two that play celtic instrumental and vocal songs.  Thanks.

I work in the corporate world.  I MUST have access to my Webmail.  The trend is increasingly to block non-secure Webmail     (non- HTTPS, SSL).  I have tried to contact Verizon for help and support on this but as ususal, most of the links for support go no-where and you end up talking to "Frank",  the virtual human who is dumb as a stump and has no answers.

Other big players like COMCAST are NOT being blocked by corporate Websence filters because they support HTTPS.

If the support / technical people can't get to this and fix it so that I can get to a secure email server (not just the login) I will need to switch to COMCAST.

If  Verizon can't see this train coming down the track at them,  they're too dumb to stick with anyway.

For those of us who are frustrated and unserved by first level support, perhaps we can bypass the wasted phone hours and uncooperative and insufficiently trained tech support by opting for paid support.  Some vendors offer a per instance option where I can pay a fee and get escalated support.  My ticket stays open until I say the problem is resolved.  Then I would not have to demand escalation from uncooperative supervisors, and waste countless hours with insufficiently trained techs going over the same screen sharing sessions, again and again, going in circles and wasting time. 

If the same error message shows on all my devices, iphone, tablet, etc., your tech will not find the problem by repeatedly screen sharing my desktop,  If I ask for escalation, the tech will not comply.  Even a supervisor will not cooperate until I get very angry and demand escalation. We would all be better off if I could escalate the problem myself. 

I have been through this useless cycle more times than I can count.  And one of the problems still persists, after months of phone calls. 

I would be willing to pay a fee for problem resolution.  Not a closed ticket after ticket, but actual problem resolution.   The ticket is not closed until I say the problem is fixed. 

Verizon should allow the consumer to pick what they want on their page. I am sure there are some people who like the personal assistant. I think its useless because it only points me to pages where you make money if I click. I would prefer to just turn it off. Same goes with the news. Some people may like to log in and have the news (or at least what Verizon considers News) but I would prefer to disable that. Same goes with the On-Demand\Flex View Box. Some people may like it but I don't use those services. They are to expensive. I have netflix and I use redbox and my monthly total is close to the price of one of your rentals. Allow me to disable it. Also the interface to switch between services seems like it was designed by a group of first graders. Please fix your horrible web site. Make it a destination that people want to come to. Give the consumer who is paying a lot of money the right to decide what they see on the web.

I find it very stupid that unless you have an HD box for your tv your "menu - guide - info" buttons don't work which means you have no way of finding out what's on tv.  With Comcast I could hit the guide button and it would tell me what the name of the program that was on my tv at the time plus I could use the guide to find programs I wanted to watch.  That's not possible with Verizon.  I have this huge remote that pretty much does nothing but turn the tv on and off because I don't choose to buy an HD tv and then if I did it would cost me $20 more a month, which is ridiculous.

It seems that many of the movies I would like to rent are for purchase only.  How can this be called FLEX view if there is only one option..BUY?  If I wanted to buy a movie, I would purchase a DVD.  Please allow the option to rent any movie.