bytented07-16-201106:58 PM - edited 07-17-201105:24 AM
Millions of plasma and LCD high-definition TVs are sold each year. We all know that there are still problems with burn-in, even though the manufacturers would like us to think otherwise.
I used to have Comcast, and was able to pause while watching live TV or something on DVR, and after a minute a screen saver would come on. This was extremely useful and convenient if the phone rang, for example. I could hit pause, take the call, and even if I talked for 10 minutes, I wouldn't worry about a static image burning into my screen, because the screen saver would come on.
Now that I'm using FIOS, I'm stunned that they don't have a screen saver option for these circumstances. Every DVD player I own has one, and other cable providers also have them.
Verizon - Please add a screen saver to your menu options so that the millions of HDTV owners can hit pause, and not worry about ruining their TV screen because of burn-in.
Also, fellow Verizon customers: Please take a second to vote on this idea so that Verizon sees how many people want it.
We recently bought a new Vizio LCD TV and experienced audio drop when connected to the Verizon HD QIP 7100-1 STB. After several calls to Vizio and a firmware upgrade, plus replacement of the Verizon STB, we were left with Vizio and Verizon pointing fingers at each other. Internet research and the Verizon FiOS forum, however, showed that this is a well-known HDMI problem with the Verizon STB and the solution is to access a STB secret menu for fine-tuning HDMI settings (in our case to change it to "L-PCM").
None of the Verizon support personnel mentioned this to me and their total solution appears to be a STB swap. I had to spend several hours of online research myself to discover how to overcome this problem. Yet, the solution was in the Verizon forum all the time. Why do the Verizon support personnel not know how to access the secret STB menu that allows tweaking of the HDMI audio settings?
Vizio sells a lot of TVs and a high number must be for intended use with Verizon FiOS, Doesn't Verizon customer service maintain a database by TV vendor for known problems and solutions that would allow their reps to quickly resolve issues like this? Wouldn't it be a good idea to share these issues and solutions with TV manufacturers for mutual benefit?
I was surprised and disappointed to discover that Verizon customer service could not resolve my problem and indeed indicated that the TV manufacturer would have to address it. Do you understand what business you are in? When you come out with a new STB hardware or firmware release, doesn't anyone perform QA and compatibility testing with major TV models?!
Please... Please.. Please... We need more than one speed to fast forward or rewind a movie on demand and Purchased. In addition, we should have the option to jump scenes in on demand movies and purchased movies. If we are paying for a movie - I should have the option to do what I like with the movie. Comcast and Direct TV have these options.. Why doesn't Verizon?
I have for years we waiting for FiOS to be available to me. I live in Pepperell, Ma and for years have been contacting Verizon a when I can get service. I have been told everything from "soon" to "it there but it maybe at capacity". When asked what at "maybe" at capacity means exactly, I was told that's all they know. I have watched the towns around me get it and heard nothing about my town. Is there something blocking the roll out. The cable company has started offering discount for signing long contracts, and would hate to be stuck with them when the service does become available to me. If this can not be posted, can this info at the least be made available to call and chat center reps. This could would help Verizon by not having possible customers locked into long term contracts, when the roll out of service does happen.
Request you add SAFARI as one of your supported browsers. Pay all my bills on line and you are the ONLY site that does not support Safari. Do not use my Verizon webmail for this reason. Safari is a fast, great browser, IE constantly locks up or takes forever to work. I use Windows 7 and IE slows me down every time. Since I switched to Safari, no problems except with your website and email. Have to open IE just to pay my Verizon bill. Please consider adding Safari to your supported browsers. Thank you.
I am a residential FIOS customer. I have a video security system that I need to be able to monitor over the internet. Instead of adding a reasonable charge to change my service from a dynamic IP to a static IP, Verizon forces you to buy business internet service. Guess what? The least you can pay to have a business line with a static IP is over $130 a month. If that isn't price gouging, I don't know what is. My only alternative is to get the monitoring ability from ADT. Guess what? ADT wants you to buy all their equipment to be able to see your house over the internet and they sell their equipment with a 400% markup! Shame on you Verizon!
Is anything like this out there or can it be pieced together?
Background: I run a small business, strictly local, and selectively targeted to nearby Senior Citizens. I go to their homes and audio-record their spoken memoir. The recording is then transferred to a CD they can distribute.
I want to reach them and promote my service via email, but an email that goes beyond the standard capability ofemail.
How this hypothetical service/application would work:
Ideally, it has a “people search” capability to find the right sort of email addresses;
The email consists of text, photos, and an “embedded” audio file. Overall, it looks like and functions like, say, the “Welcome” page of a web site. That is, the recipient would learn about my service. And, by clicking a “button” in the email, can immediately play a 20 minute audio-description of how their own spoken memoir would be made.
As a supplement to this “button”, there would be another one to request a physical CD copy of the 20 minute audio file (snail mailed to them), and another “button” to simply email me directly.
I realize that it may be a major technical issue to combine what an email and web site can do. Nevertheless, there probably are a lot of businesses that would like to take advantage of the basic capabilities I’ve outlined.
Is it something you guys can do? What do you think?