Customers With Disabilities

Displaying articles for: 07-31-2011 - 08-06-2011

MGrace

Please stop the annoying ads at the first remote button press

Status: Acknowledged
by MGrace ‎08-06-2011 05:16 PM - edited ‎08-06-2011 05:20 PM
Thrse 6 series boxes are slow enough already. These ads are annoying, but the fact that they freeze the box for a few seconds is the worst. Its hard to tell if the box is doing its "normal" remote lag (annoying inits own right) or whether i am going to be subjected to an ad after the box finally responds. I have usually pushed a few buttons by the time the box can process anything. I am surprised we have not wound up ordering whatever crap is being promoted yet.

I can only imagine how horrible the lag will be with 1.9
Status: Acknowledged
You can disable in settings
movielover

LMN Pick a Flick

Status: Acknowledged
by movielover on ‎08-06-2011 01:01 PM

Would love for  Verizon to include movie name AND description of movie on Friday night's Pick-a-Flick. Very frustrating to tune in and not have a clue what the show's title is or what it's about unless you catch it at beginning.  I know viewers vote on which movie, which programming may not know about till the last minute--but surely with today's technology you can quickly upload movie name and description,

Status: Acknowledged

 

The guide is in ascending order from top to bottom.

 

With the guide displayed "channel up" moves to lower numbered channels. But when the guide is NOT displayed "channel up" moves to a higher numbered channel.

 

How about you give us the option of reversing the order, listing the lower numbered channels at the bottom of the screen?

 

This would then make the "channel up or down" behavior the same with or without the guide displayed. Consistent behavioe will make the STB easier to use.

Status: Maybe Later
My preference is to work on just letting you pick channels numbers for networks... if you want a network to be channel 1 or channel 555... that would be your pick.
yg

Looking at what is on TV

Status: Clarification Needed
by yg on ‎08-05-2011 08:00 PM - last edited on ‎09-13-2011 02:47 PM by Admin Emeritus

Please fix the Media Guide so that is can start with the current time.  I went to look at 7:30Pm and could not start it at that time.  It was on a 3 hour grid.  So It had to start at 6Pm or 9Pm.  Why could I not see from 7:30Pm on?  Also is there a way to eliminate channels you know you won't watch?  I sadly don't speak any other languages and would like to take them off of my guide. thank you.

Status: Clarification Needed
Are you referring to the guide on the TV or looking via the web? Just want to make sure it's clear.
0 Votes
xxnonamexx

Fios Local HD channel #'s

Status: Acknowledged
by xxnonamexx on ‎08-05-2011 06:06 AM

The HD channels should correspond with the standard channel# Example NBC 4 standard should be 4 in HD. It should have a universal HD standard like add a digit before the number to gain HD access like 902 904=CBS,NBC HD.

Or allow users to modify there channels to make NBC 4 standard def mapped to channel 4 HD so to the channel surfer the channels are what they want it to be yet in verizons case they are universal.

Status: Acknowledged
Vashandra

Please Bring Fios to Oak Ridge, Tennessee

Status: Maybe Later
by Vashandra on ‎08-04-2011 06:35 AM

I have been battling with AT&T and Comcast for years. Comcast basically has a monopoly here. I had Verizon where I previously lived and currently have Verizon Wireless service and loving it. I just wish I could get internet through Verizon as well. AT&T's service here is rediculously unstable and Comcast is charging outlandish prices for subpar quality service. Please bring us a better alternative!!!

Status: Maybe Later

I would love FIOS services to be avaliable in this area. I am interested in all three products. FIOS TV, Internet and Digital Voice. I have heard of FIOS being available in one nyc housing development here in Brooklyn and another housing development being currently wired for FIOS. Do you guys have to get permission from the manager from each of the different developments or does the permission come from the city since the buildings are city owned. Anyone else who lives in NYC housing development buildings want FIOS to be available or is it already available for you? Thanks.

Status: In Progress
jpspeno

Variable skip and rewind

Status: Already Exists
by jpspeno on ‎08-03-2011 05:24 PM

When viewing recorded video, I'd like the ability to enter a number of minutes with the remote then press  the 'next' button to skip that many minutes forward. And likewise the same feature with the 'prev' button.

 

 

 

 

Status: Already Exists
Go to Settings -> DVR -> Replay / Skip -> select time duration from list. Are you suggesting this should be something you can type a number?

Having recently switched from Charter, I find the only thing better in Verizon/Fios is the picture quality.

  Everything else, including the ability to talk to real agents is far inferior!  

 

The TV navigation guides are especially awful!!   1. You need to be able to get to premium channels without so many steps.  2. You need to be able to navigate in the guide to specific days of the week so you can find a show to record easier. 3. You need to get to free channels without always having to screen down the whole alphabetical list. 4. After watching a recorded DVR show, you need to be able to delete it instantly.  I could go on and on.     Really, have someone look at how much easier Charter's formats are and then just duplicate them.   

Status: Acknowledged
0 Votes
stpobo

Can you say lawsuit?

Status: Acknowledged
by stpobo on ‎08-03-2011 12:05 PM

Hey, here's an idea.  How about not running people's credit reports until they have decided to agree to all terms and conditions.  I was considering one of Verizon's bundle packages, but changed my mind when I found out how long it would take for installation; however, Verizon ran my credit anyway.  24 hours later, I finally got a supervisor to return my call; however, I was told there was nothing he could about it.  Maybe he can't, but I am sure there is an attorney out there who can.  Does anyone know of anyone else this has happened to?  Maybe we can file a class-action suit.  If so, please respond.  I will definitely be on board!

Status: Acknowledged

I know Verizon was deploying Fios all around eastern Massachusetts since 2007, but they didn't bring Fios into Brookline and boston. They skipped around them, and did all the surrounding towns. Its now 2011, and the town of Brookline is still without Fios. I want Verizon to add Fios to Brookline, Massachusetts as soon as possible. If not this year, when?

Status: Maybe Later
We are currently focused on finishing the towns/cities that already have FiOS... after we get that done... we'll see what comes next.

Trying to get this idea rolling early, before anyone needs it. 

 

As I understand it, when you are running IMG 1.9 and have an external drive connected to your DVR, the recordings on that drive are encrypted so they can only be read by the DVR the drive was first connected to. While I wish this weren't the case, I understand that it has to be, since the content providers are, as always, frightened of technology.

 

Since the external drive is used first for recordings once connected, people are going to have terrabytes of content stored on them, and if their DVR dies, they'll be completely inaccessible.

 

Why not create a way to transfer the encryption code from one DVR to another so that the external drive remains usable if the DVR is replaced? It could be a backend process where the new DVR is only sent the old DVR's code once the old DVR has been returned to VZ, which should be enough to keep content providers satisfied -- I'm sure you can work out the tech issues required and whether it needs to be done manually when the box is handed in, or if there's some other way -- but the point is to get this ball rolling so it's there when and if we need it.

Status: Under Review
Good point... not sure if it is technically feasible... but definitely to research...

The bundle discount being applied on the Internet charge doe not benefit those who write off certain charges or get expense reimbursement for internet use.  I would like to see the bundle discount be applied to the total bill.  Therefore I would benefit from your Bundle and the savings would go directly into my pocket!

Status: Acknowledged
biggs9275

Partnership with Digicel

Status: Acknowledged
by biggs9275 on ‎08-01-2011 07:08 PM - last edited on ‎08-01-2011 07:23 PM by Moderator

I understand that the Caribbean Basin is starving for good sat. comms and channels plus its what close to 10million clients getting satellite from pirated signals. Digicel MIGHT BE a good partner in these ventures.

 

 

Status: Acknowledged
timberwolf

WeatherNation

Status: Acknowledged
by timberwolf on ‎08-01-2011 02:53 PM

Do you plan on adding weather nation to your lineup? It is what the weather channel use to be, reporting on the weather.

Status: Acknowledged
Sent your idea to the team that sources our content.
tdunn626

Verizon Webmail Photo

Status: Acknowledged
by tdunn626 on ‎08-01-2011 01:37 PM

Will you consider changing the photo of the Asian boy that is displayed on the webmail logon page? I am really weary of seeing the same picture after over five years of being a verizon webmail customer.

Status: Acknowledged
0 Votes
wtritter

Customer Service Representive Empowerment

Status: Acknowledged
by wtritter on ‎08-01-2011 08:21 AM

After 10 years of being a Verizon customer, most of which FIOS (being first in my neighborhood to have FIOS), I have left Verizon. My experience: service outtage 5/24-6/5, temporary fix with promise to fully fix 6/7. 6/7 appointment a no-show, rescheduled for 6/17. Service out again 6/16, and 6/17 was another no-show. Appointment scheduled for 6/20. Service back 6/21. I was assured credit would be applied 6/25, which it was not. I was assured on 7/8 that credit would be applied 7/25, which it was not. On 8/1, after 1 hour and 6 transfers (2 of which dropped), I finally got a credit of $98.42. Nothing for my repeated calls to resolve or my time wasted. Best the representative could offer was $25 missed appointment credit. All I wanted was 1 month credited ($140). After 3 months of inconvenience and 10 years of being customer, figured this was not unreasonable. Representative could not offer such a deal, and I cancelled on that same call. Shame. Next call is to Verizon Wireless to cancel that service. Lousy company poilicy to not allow for customers to be retained following Verizon errors, mispresentation and screw ups. I am no longer able to recommend Verizon service, and hope my next service provider holds my business and my time in higher regard.

Status: Acknowledged
PEShrout

Improve 1.800.VERIZON

Status: Clarification Needed
by PEShrout on ‎08-01-2011 08:08 AM

The options at 1.800.VERIZON are limited and run customers in circles.

 

How about an option to talk to a "dedicated service specialist" in the first menu?

Once I got to the proper option I had to wait 10 minutes. 

 

Suggestions #2: How about hiring some more specialists so that the

adds with the crowds of Verizon employees rings true to customers?

 

Here is the message I received from Verizon that encouraged me to try the call system:

"For questions about this order, give us a call at 1.800.VERIZON (1.800.837.4966) and enter your billing telephone number (if applicable) to speak with one of our dedicated customer service specialists."

Status: Clarification Needed
Thanks for the idea. Are you still having an issue that needs attention from Verizon?
marcl97

Please add JLTV to FIOS TV

Status: Acknowledged
by marcl97 on ‎07-31-2011 12:28 PM

Please add JLTV, Jewish Life TV, to the basic FIOS TV package.  I live in Brooklyn, NY.  There are many Jewish people who live here and the station would would be of interest to them, as well as to many in the non-Jewish community.  This station is available to Time Warner customers (ch. 120) as part of the basic Time Warner service.  

 

I hope my suggestion is taken under consideration.  Thank you.

Status: Acknowledged
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