on 08-21-201004:47 AM - last edited on 08-26-201001:05 PM by Doug_VZ
Updates show up via a message box stating updates are available- install yes or no. If you click “no”, box goes away. If you click “yes”, updates are installed without a clue being given as to what or why.
Before I agree to install updates, I want information about what is being updated and an assurance that it’s a valid Verizon process.
If I click “no”, I should be given the option of updating at a later time/date with instructions.
I’m just no comfortable blindly installing anything on my computer.
on 08-20-201010:46 AM - last edited on 08-26-201012:41 PM by Doug_VZ
I develop marketing initiatives for clients. Never do I allow a digital component to be released unless we have covered both PC AND MAC needs. This is not hard work, folks!
I see all of these wonderful features being released but most are not compatible with a Mac. For instance:
- I can access Call Assistant but I have to keep checking for new messages, et all. The PC user can download a program that will alert them to new messages. What's up - do you not think Mac users would like the same ease of use?
- Media Manager - I realize a lot of folks are having challenges with this program, I am sure those issues will get sorted. However, as a Mac user, I can only stream music or photos. What I really want to do - stream video - is not part of the Mac program. Why not???
- And the biggest issue by far - no WiFi access for Mac. I just don't get it.
I also don't get that I have to continue paying the same rates as PC users but can't even get access to the services. At the VERY least, until your features are Mac compatible offer your Mac customers a discount until you get the services in line. That would accomplish a couple of things. First, your Mac customers would at least know you appreciate us. Second, the cost of this discount could be incentive to your developers to serve both Mac and PC customers equally. I would bet if there was a shared cost/risk arrangement between you and your developers we Mac users would be better served.
Change the Live Chat to say Wireless Live Chat more clearly perhaps in the heading. Also Provide a Residential upport Live Chat link on the Contact Us page. Users may not be aware that they must select Call Us to get a Live Support Chat.
This would enable IP on all STBs for those users that want the guide data and other features. Eventually dropping support for non IP based equipment. If Verizon wants to promote the HD and entice users to purchase more services, I say keep the DCT-700 for as long as Verizon wants to support it, and offer the QIP-2500 for $3.99. That would give more TVs exposure to added features such as VOD, and could make up the $2 difference. Then drop the HD STB to $5.99 and let customers get the HD that they are paying for. Now that All bundles include HD in their name. I am sure you would have people ordering HD boxes left and right, and possibly upgrading their services once the advantages are realized. Some customers are probably running the 2500s on an HD set just because of the cost.
Just an idea. Didn't some areas get the HD boxes for $5.99? I would be on the phone today ordering hardware. Once the new STB software/hardware comes out, I will probably order more.
Simply put, Verizon High Speed Internet is available where I currently live, but FiOS is not. I find it odd, that only some of the services is available in this area, while the one that is advertised heavily on TV and claiming to be in my area is very much not.
on 08-16-201009:34 AM - last edited on 08-26-201012:33 PM by Doug_VZ
Just switched to Digital Voice and lost our ability to have talking caller ID. This is a great feature, especially when the kids are in school, and don't want to switch back just to get that feature back. Anyone out there agree???
on 08-15-201007:51 AM - last edited on 08-26-201012:39 PM by Doug_VZ
I imagine the most expensive part of offering wired phone service is the wiring and the installation thereof. Not so much of the cost is in the box at the end of the wire.
Then how come local phone service is say, $15/mo, yet a T1 with two twisted pairs is not $30/mo but $400/mo?
Okay, you don't actually USE that local phone line all the time, yet with a T1 you get a dedicated connection down the backbone and industrial reliability and top notch service.
So would it be possible to use a T1 in a DSL-like fashion with a router in the nearest phone box that allows many households to share the same connection through the backbone?
With more and more people using cell phones this seems like a nice way to utilize and generate revenue off the existing infrastructure. You can't beat the reliability of a wire, so I think there's value.
I have paid $100/mo for years for my ISDN but switched to wireless internet when it became available to me, as it offers 400 kb/s for $60/mo. If I could get 1.5M or even something shared for a sub-$100/mo price I'd go for it.