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Displaying articles for: 08-26-2012 - 09-01-2012
What a poor job of Verizon to not make channel 94 available as part of it's basic services. The opening football game, as well as games in the past, for Rutgers, The State University of New Jersey, is not available to NJ FIOS customers without having to pay for premium service. Why is it that your competitors include the channel in the regular package but Verizon feels the need to try and make an extra buck off of it's NJ customers by making the channel premium when it's not even offered in HD?
Today, August 31, 2012, AT&T Uverse picked up the Longhorn Network (LHN). They make the Longhorn Network available in HD outside the state of Texas, unlike Verizon FIOS. FIOS offers the LHN in HD within the state borders of Texas. I'd like them to expand that to their whole FIOS userbase so that customers outside of Texas can enjoy the network in HD as well, like customers of AT&T Uverse.
Create new Ideas Policy for ideas that are found to be duplicated.
Add the duplicate post as a vote in the appropriate original post when it is marked as a duplicate. Make this mandatory!
When a post is marked as a duplicate, automatically state in the duplicate that a vote was added in the original post. Included a link to original post.
State that the duplicate post has been flagged for removal in X days. Then after a fixed amount of time remove duplicates from the database automatically.
Too many duplicates in the Ideas Forum, with links to the original. So much clutter you can't find the originals.
I'm a recent convert from Xfinity (Comcast) which has parental control software on their STB's which is much more robust and intuitive. One feature that They have that FIOS does not is the ability to set program locks by program Title. One of the most annoying things on earth is to have a program end and suddenly have an infomercial blasting at me . Infomercials generally have 2 titles... "Paid Programming" and "Infomercial" occasionally with a few other similar titles With the Title locking feature I could simply lock the two titles and almost never see an infomercial again! Other types of programming that are good to block in this manner are like the 700 club and a few others which the title lock feature would handle very effectively since the 700 club is not always shown on channels that strictly show religious programming. This will also give parents the ability to lock out a series they find objectionable to their kids yet not easily done because the content rating system does not always adequately address the problem when there are gray areas involved...
It would be similar to email spam. In the call log, the owner could mark the caller as spam. Future calls from that phone number would ring straight to voicemail.
I am a bit disappointed with my upgrade to Fios Digital for not already having this feature.
Verizon is missing out on many potential new FIOS customers by not activating the 19808 (Wilmington/Marshallton, DE) market area. About eight months ago, I moved two miles down the road from a FIOS-activated residence with great service to a residence that is 23000 ft from the internet main source. Hence, I get lousy reception...very unstable internet connection and extremely slow service. I live on a major highway, but yet they say that they need to run the service all through the neighboring development to reach my house. What? Who designed that layout? The line also runs mostly above-ground until it gets to my house where it is underground. There are lots of trees that drop branches on the lines...more problems. I remember when the FIOS lines were being installed in my other residence and they carefully laid all lines underground - smart!!!
The techs were out again today to try to resolve the issue and one told me that Verizon should have never sold me internet service. I asked them if they could run a line from the highway to my house with no direct answer from the tech. I'm not sure he knows why. I grew up at this residence and know many many potential customers in the area who would connect to FIOS service if available. We have been told by the techs and customer service, including an area vp, that much of the FIOS line is already installed...it only needs to be activated, but Verizon has stopped new FIOS installations.
This same VP rep also told me to go talk to the service techs when I saw them on the road to see why they can't run the FIOS service another one-third of a mile down the highway to my house. What? You would think that someone from Verizon could investigate that for me. I can't believe that Verizon has spent so much money to run all these FIOS lines only to let them sit and not activate. The techs are very frustrated because they know that in many, many cases that some "higher-up" person only needs to get the ball rolling to give us FIOS.
We have seen lots and lots of advertisements about FIOS and it is very frustrating to know that whoever is making the call needs to take Marketing and Sales 101 again.
I also know several people who have given up and are dropping Verizon to go with competitors. I am a long-time customer who has bundled services of land-line, internet and tv along with cellular service, but am getting very frustrated with the service.
Someone at Verizon please address this - you are missing out on customers and money!
Perhaps move all the sports over to IPTV and require the subscribers to have the newer hardware. We sure would free up some QAM space. Do like you are starting to do with some of the foreign channels, go IPTV! This way you could slowly migrate people towards IP technology, and free up some QAM space. FiOS could be more of a hybrid system, the way I believe it was intended. Providing that you maintain the same picture quality. We would start this way to bring an almost unlimited amount of content, the way it was intended from the start. I believe I have one of the first FiOS TV brochures that says something like unlimited possibilities. Well over the years it seems that there have been some limits reached. Let's move beyond those limits.
We are constantly seeing multitudes of requests for every sports channel under the sun. I think there should be a separate sports tier. I believe at one time there was. To add all these new requests I would say break out the sports channels as a separate option, and offer each tier sports free at a lower cost for everyone that does not wish to pay for 60 channels they do not want!
Do Not Disturb is a great product and we've had it for years. But with the upgrade to digital phone we have lost some features that were very useful. Here are some suggestions to make the digital version of Do Not Disturb better (at least I think it will)
1. Have more than 10 telephone numbers in the accepted list.
2. Have the rejected calls go straight to voice mail. Right now there is no way of knowing if someone who is not on the accepted list called and with a limited number of telephone numbers that you are allowed this makes it very problematic.
3. Have a code that you can give people that are not on your accepted list that would allow them to call thru to the home. This would be very helpful if you limit the number of telephone numbers that allowed in the accepted list.
The above suggestions are the way Do Not Disturb use to work and I would like to see it work that way again.
VZ goes to great lengths to entice customers to participate in "paperless billing." It's not very hard to determine why this happens: it's an effective cost-cutting plan for the company. In fact there are additional reasons why this option is beneficial, but none of these reasons apply to the customer making the choice. If VW wants me or other customers to subscribe to "paperless billing," make it worthwhile. I'd suggest either a $5 or $10 dollar per month credit for starters. Try it and see what happens.
It would be a great service to Orioles and Nationals fans to more clearly indicate in channel listings that when a baseball game is broadcast on MASN2 & MASN2 HD they are shown on Channels 1 & 501, which are otherwise used for local HS sports.
I have chosen to protect the environment so I get paperless billing. Whenever I call Verizon, they ask me to put in my Customer ID number which can be located on the top right of the bill. Well guess what? I don't have a paper form of the bill because I get an email about my upcoming payment. Perhaps there can be an option for people that get emails to select 5 or something like that. I always have to hang-up and then sign on to my account to see the ID number and then call back in. Just a thought.
Stop promoting all to use Spacebook, Twitter, etc., and the like, in order to use most of your items.
As I have tried to tell you, many times, I will not sign up for those accounts.
I pay you for services which I no longer receive because of the situation with those accounts.
You try to control our use of what we already pay for and I, for one, do not appreciate this.
I can no longer get weather in motion, games, or post, and many other things too numerous to list without signing up to the above.
I have been a customer since 2006.
If this continues then I will consider going somewhere else where the above listed is not required.
Please correct this situation.
E-mail with a positive outlook.
I would like the option to turn on simultaneous ring for certain numbers, similar to the feature in call forwarding.
This would decrease the chance of missing an important call and still leave the voicemail option in place. For Example: A call to the home phone from a child's mobile phone could ring both parents' mobile phones simultaneously.
I get too many marketing calls to turn the simultaneous ring feature on, but if I could filter the numbers to a select few I would definitely use the feature!
When I first got FIOS about 6 months ago, Chiller programming was acceptable for the most part.
Now, they offer virtually NO movies. Who enjoys watching nothing except hours of Scare Tactics, Buffy, Unexplained Mysteries, Outer Limits, or Beyond Belief.
Where are the MOVIES?
I am sure that other programming exists, and hopefully can be added to replace Chiller.
why don't you make this free to anyone who has service with you so I can keep the 'lower your rate on your credit card" that you don't have with us from calling me every single month. Or better yet why don't you set up a page where we can type in callers who are breaking the 'no solicitation rule'/telemarketer rule.
Help us help you.
I can call block on my cell phone that I have with you- why not my home phone?
I have an idea......when I attempt to utilize the simple online tool to reset my STB (https://www22.verizon.com/ForYourHome/VZRepair/vzi
Having previously experienced online "nightmare chat" support (five + resets and unecessary firmware upgrade), I was trying to quickly resolve a problem. Not the case. No validation takes place, no activity follows clicking on the "NEXT" button. A quick resolution would be sincerely, greatly, appreciated.
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