My previous provider had on screen and on desktop caller ID. It's a feature that I truly miss. The phone rings and you don't have to interrupt your surfing or viewing for a nuisance call. When is Verizon going to implement on-screen and on-desktop caller ID?

Here's an idea for Verizon.  So far in my session on MyVerizon I have been prompted to join paperless billing 3 times within the span of 2 minutes.  I said "No Thanks" every time.  Quit hassling me about it.  When I say no the 1st and 2nd time, I mean it.  It is such a nuisance. 

There are two reasons that I continue to say no thanks.  The first one is the fact that I do not trust your billing, and I need to review it on paper each month.  An electronic bill is too easy to dismiss and not pay attention to.  If you get your billing back in order, maybe I will consider it.  The second reason is because I need paper bills for tracking expenses.

Acquire higher image fidelity feeds from your content suppliers (HBO, SHO, Starz, etc) to improve the fidelity delivered to the user.

Many existing source feeds via satellite distribution are low bit-rate / highly compressed.  They suffer from coding artifacts during high-motion content.  This deficiency is passed through to the user, to the detriment of FiOS' claim of superior image fidelity.  (Garbage in, garbage out)

A Verizon strength is its nationwide fiber backbone.  Verizon can leverage this fiber to assemble high bandwidth terrestrial paths to the content originators.  Verizon can then contract with the originators to receive very high fidelity (minimally compressed) video feeds.  These high quality images can then be conveyed to the end users: adding value to the users' purchase equation and reinforcing the reputation of FiOS as the high-quality TV service.

The higher the image quality (greater the bandwidth) that is offered, the more sustainable this competitive advantage becomes.  Competitors who are bandwidth limited in their delivery network, or who lack company-owned long-haul fiber resources, will be at a disadvantage to follow-suit.

Existing consumer HD equipment can accept and display higher quality feeds.  Users will see the difference.

Obtaining content via fiber also sets the stage for migration to higher fidelity solutions, such as deep-color and progressive scan.  Many consumer display devices are capable of supporting these signals.  In effect, Verizon can offer image quality of Bluray caliber and beyond. 

Why doesn't Verizon hire freelance commercial writers/copywriters to bring fresh ideas to marketing?

Why doesn't Verizon offer a subscription-based On Demand service a la Netflix.  With Netflix rapidly expanding its streaming video library (not to mention online services and others, such as Amazon On Demand), Verizon would be a market leader in offering an option allowing customers to subscribe to a certain number of On Demand videos per month.  This would be a new revenue stream for Verizon and provide value added for subscribers.