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Displaying articles for: 09-19-2010 - 09-25-2010
Every time I come on to verizon's website it is beyond frustrating. I pay at least 6 other bills online and every one of them is so easy. Everything on your website is difficult to find, paying a bill is near impossible, and there are too many choices everywhere. I am always searching around to find what I want. I have car insurance with Geico and it is the most user friendly site that I use by far. You should completely redesign your website based on their model.
When I switched to FiOS TV & Internet I was completely sad and disappointed about the TV Guide and Features.. I switched from Direct TV and there guide was awesome.. Here is a few of my Ideas and thing I would like to see happen..
I'am always getting lost when I'm going through the guide and not happy with the layout of the guide.
when I looking through the guide and clicking on info the info is very bare and quiet sad!!
What ya think ???
I use Internet radio a lot while watching sports and really love it.
You guys broke this! When Internet Radio first came out you had a larger video window in the middle of the screen with the banner up top. It was identical to playing music from my PC (via Media Manager). With this new widget you get a smaller video screen on the left… it’s just awkward looking and not as good. I’d rather see more (larger) video and less wasted space. Put it back the way it was – you should be able to fit the info on the right into a banner on the top and enlarge the video.
Because of limited DVR space and the fact that sometimes people don’t care if they wait a few days or a week to view a program, we’d like to see an option added to the DVR that would add a shortcut to the DVR menus linked to the program in on-demand.
I realize you can always search the on-demand library but on countless times for prime time programs you have to keep going back every day to see if it’s available yet. It’s also easy to forget about it completely.
For example, I like to watch CSI Miami in HD. I’m a little short on DVR disk space and I probably won’t watch CSI before 3-5 days after it broadcasts anyway.
I select the program on my guide and have the option to create an on-demand shortcut (either one time OR for the series). Of course not all programs can have this capability… In a few days when the program shows up under CBS’ on-demand library it shows up as a show on my DVR (with a different icon of course). You could mix it in with regular recorded programs or separate it into a new feature called virtual DVR. It could also work on STBs… The process would be very similar to your bookmarks, but would be automatic.
When you go into your DVR you could see the shortcut and say “Ah my CSI Miami is available for viewing via on-demand” select the shortcut and view CSI from your on-demand library. After you’re done watching you can delete the shortcut or leave it. The VDVR should automatically remove it after a pre-determined number of shortcuts are reached or it’s no longer available on-demand.
When Fast Forwardind or Rewinding a recorded program, I find the status bar that's shown at the bottom of the screen very obtrusive. Fer example, it always hides the score of tennis matches.
I would like to able to customize the status bar in order to make it smaller and/or change its location on the screen (IE: show it on the top of the screen).
My previous provider had on screen and on desktop caller ID. It's a feature that I truly miss. The phone rings and you don't have to interrupt your surfing or viewing for a nuisance call. When is Verizon going to implement on-screen and on-desktop caller ID?
Your IVP (inbound call recordings) are TERRIBLE.
When my TV is messed up and I'm missing something that I wanted to watch I am not in a mood to look up your FAQ online or punch/speak to an automated system for 10 minutes before I get to actually speak to someone.
Getting Fios technical help is just too DIFFICULT!!!
AND I have been having one channel that the audo pops on and no subtitles work on and so far the only response from Verizon was "We don't have any idea why"......hows that for about $175/month ????
And yes your fees and charges for this and that is nickle and diming us to the poor house.
I would like to be able to turn on, turn off and change the phone number for my home call forwarding without having to be at home to do it.
AT&T has had this feature now for about 20 years. Why not in this market?
Dish Network set tops have a connection for an "over-the-air" antenna, and the ability to add the additional channels that local stations offer and seamlessly integrate them into the on-screen program guide. It would be a selling point for FiOS to have a similar capability. It is one reason why I do not add FiOS TV to my existing Verizon FiOS account.
It just ticks me off that new customers get better rates than old customers get. How do you reward old customers? Well of course we charge them higher rates. This will drive me to your competition because they also give better rates to their new customers. Wouldn't it be easier to retain customers that you have ?
My family was featured on a home decorating tv show last year, which I recorded on my dvr. I would like to make a dvd of this program, but Verizon reps have advised me that transferring recordings from the dvr is not allowed. If I were using a vcr, I would have been able to record the program and to transfer it to a dvr, so I don't understand why this limitation is imposed on Verizon customers who use a dvr.
When I want to delete a series of a program I have to go to each show to delete... why can't I delete a whole series at once? (i.e.. the kid taped every "The Simpsons" known to mankind- I want to delete them all). Second, when I get to the end of the DRV recorded program - why can't it allow for back up instead of just delete or start over. Sometimes I miss the last few minutes and I want to back up.... Instead I have to start over and ff all the way through.
Here's an idea for Verizon. So far in my session on MyVerizon I have been prompted to join paperless billing 3 times within the span of 2 minutes. I said "No Thanks" every time. Quit hassling me about it. When I say no the 1st and 2nd time, I mean it. It is such a nuisance.
There are two reasons that I continue to say no thanks. The first one is the fact that I do not trust your billing, and I need to review it on paper each month. An electronic bill is too easy to dismiss and not pay attention to. If you get your billing back in order, maybe I will consider it. The second reason is because I need paper bills for tracking expenses.
Acquire higher image fidelity feeds from your content suppliers (HBO, SHO, Starz, etc) to improve the fidelity delivered to the user.
Many existing source feeds via satellite distribution are low bit-rate / highly compressed. They suffer from coding artifacts during high-motion content. This deficiency is passed through to the user, to the detriment of FiOS' claim of superior image fidelity. (Garbage in, garbage out)
A Verizon strength is its nationwide fiber backbone. Verizon can leverage this fiber to assemble high bandwidth terrestrial paths to the content originators. Verizon can then contract with the originators to receive very high fidelity (minimally compressed) video feeds. These high quality images can then be conveyed to the end users: adding value to the users' purchase equation and reinforcing the reputation of FiOS as the high-quality TV service.
The higher the image quality (greater the bandwidth) that is offered, the more sustainable this competitive advantage becomes. Competitors who are bandwidth limited in their delivery network, or who lack company-owned long-haul fiber resources, will be at a disadvantage to follow-suit.
Existing consumer HD equipment can accept and display higher quality feeds. Users will see the difference.
Obtaining content via fiber also sets the stage for migration to higher fidelity solutions, such as deep-color and progressive scan. Many consumer display devices are capable of supporting these signals. In effect, Verizon can offer image quality of Bluray caliber and beyond.
Verizon should add value to its FiOS Internet subscriptions by offering access to Internet outside the home:
1) Verizon should provide all FiOS customers with access to its wifi networks and work to expand access through agreements with public wifi providers like Boingo
2) As Verizon Wireless rolls out LTE services, Verizon should offer an option for FiOS customers to add LTE to their FiOS subscription so we can take out Internet on the road
The features Verizon Fios offers are great, but using the remote is not so great. I think adding a qwerty keyboard to the remote to make the features more user friendly is a necessity. It is awkward and outdated to use the remote to access all the great features fios offers.
Having a keyboard would make things simpler. Please consider this.
Why doesn't Verizon offer a subscription-based On Demand service a la Netflix. With Netflix rapidly expanding its streaming video library (not to mention online services and others, such as Amazon On Demand), Verizon would be a market leader in offering an option allowing customers to subscribe to a certain number of On Demand videos per month. This would be a new revenue stream for Verizon and provide value added for subscribers.
Rather than developing FiOS Remote and DVR apps for each developer, why not develop a Webkit based application that would work on all phones? This would require much less R&D and you can still put it in most cell phone app stores. The only two reasons I can think of not to do this is:
1) some phones will not give webkit proper access to work through the local network
2) Verizon is intent on giving priority access to this feature to VZW phones (but this does not seem to be the case, as non-Verizon Android phones are supported)
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