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Displaying articles for: 09-02-2012 - 09-08-2012
Verizon currently charges $3.99/month to rent a cable card. Essentially when one rents a Set Top Box, currently $11.99/month, the set top box rental fee is $8.00/month + cable card rental fee of $3.99/month.
Verizon FiOS should provide the first CableCARD in a retail device (e.g.: TiVO) for free of charge to its customers. I recently got a retail device and Verizon is charging $3.99/month to rent it. Usually when a customer purchase their own device (e.g.: TiVO, Ceton InfiniTV 4) that requires a CableCARD, it is owing to the fact that Verizon or a cable provider charges to much to rent its devices (e.g.: set top box, multi-room DVR).
Why can't Verizon follow Comcast's lead? Comcast is your competition.
How much will I be charged to use a CableCARD?
The first CableCARD in a retail device (e.g., TiVo devices or CableCARD equipped televisions) is free to Comcast customers. If a second CableCARD is needed for the same device (i.e., TiVo Series 3 boxes), the cost is $1.50 per month for the additional card. Again, this ONLY applies to a second CableCARD in the same device.
The question is will Verizon consider provide the first CableCARD to it customer free or at least consider reducing the rental fee of a CableCARD (e.g. $1.50/month or $2.00/month).
At the end if you can't do the above, I would suggest offering the option for a customer to buy the CableCARD legitimately. It is essentially a PCMCIA card. I've seen CableCARD on eBay, the only question becomes if they are legitimate or not (that is possibly stolen).
Hopefully Verizon will consider the above idea with regards to CableCARD fees.
My idea is to offer a lower price plan for existing customers. I have been unemployed for over 2 years and can no longer afford to pay almost $150 for my triple play plan. I tried to contact Verizon thru the live chat but I was informed that the best plan option I was eligible for was a savings of only $25.
I would think that in these difficult economic times it would benefit Verizon to offer a lower tier plan, say basic digital, for a lower rate to keep existing customers that have run into difficult times. I imagine that this would make Verizon a leader in offering this and would see a bump in customer retention due to the goodwill they would be offering.
Also, the upcharge for HD boxes has got to go away. I don't think it is even possible to buy a new non-HD tv anymore. I can understand the charge for DVR, though it should only be about $5/month, but there should be no charge for the HD box.
How about a webmail option to always include a specific cc or bcc? This is very handy if you use various email clients, as I do--you automatically bcc yourself at another email address and you have the message you sent. There's a mail client for Android called K-9 that does this.
Your on demand is an issue where movies that are released that are flex view movies are often offered as movies that can only be purchased when in fact they are also available for rental too. When someone wants to rent a flex view movie they have to go to the search menu type in the name of the movie which then appears as if it is not a flex view movie when it is. So when your bill comes along it appears as if you have not rented a flex view movie that should be free but in fact you rented a regular one. Right now there is a movie called battleship which was released everywhere on august 28 but according to your own on demand menu and the flex view menu it is only available for purchase not rent. When you go and type in that movie in the search menu you will then see that the movie battleship is available to rent in sd only even though according to your on demand it is available to purchase in sd or hd. So that means that people do not know it is there to rent and if by some reason they do realize it they can not rent it in hd even though it probably could be rented in hd. This is but one of the many movies who have this type of issue that you are missing out on making money off of the rental because you have issues with your on demand. Now the other thing that i want to suggest is that you add an alternate audio to your on demand movies preferrably in spanish. If you want to add other languages too then that is fine but if you want to provide the ultimate movie watching experience for customers then you should also provide an alternate audio just like you have with hbo, cinemax, showtime which is also usually included with most dvds.
When Verizon lists movies in the TV Guide whether for HBO or Showtime etc, why can't the leading actors be identified in the guide? The data must be available because Comcast has no problem providing that info. The best the Verizon seems to be able to do is list the year of the movie and the title.
Switching from DirecTV I've already noticed a few things which may have me switching back.
1) No RF remote - my previous set up was to have 3 sets off of one DVR using an HDMI splitter. We had the main box in a closet and the RF remotes would work from any room. Now we have the Multi-room (which cost more than the standard but appear to be the same box - I'll save that for another day) with set-top boxes. This doesn't allow for us to start watching live TV and move to another room to continue watching the same show. In our case we do not have a need for each room to be able to display different channels at the same time.
2) No dual buffers - DTV or Tivo will hold the buffer while you view other channels on the other tuner without needing to record the show
3) The set top boxes with the multiroom do not pause - This is a huge disappointment. Why can't the set top boxes simply stream the current output of the multiroom unit???
4) No quick favorites - DTV had a quick favorites you could add up to 9 channels to
5) There does not appear to be a way to turn off the clock on the DVR.
6) The channel guide seems to display more channels than I pay for.
A great new product would be a simple box which would wirelessly stream & control the main DVRs output. This way we could take a set outside, in the garage, etc.
Please let me know if these are in the works. If not, I have to consider if this is the product for me.
Please put back the following channels like we used to have in the Fios Extreme TV Programming!
1. Hallmark Movie Channel SD
3. Sundance Movie Channnel
I don't know why Verizon is taking channels we had previously and not notify us.
As a Middle Tier (Fios Extreme Package) Customer I don't understand how you give these channels to the lowest tier package customers; and take them away from the middle tier customers; as We pay more for our services.
Please give this idea serious consideration for all Verizon Customers.
Very disappointed and Sad we lost these channnels; considering all the garbage some channels give us; these channels are educating and inspiring to alot of customers.
I have always been a faithful Verizon Customer.
Why don't you offer the most up to date channel guide for each zip code on this website if you are too cheap to print it and hand it out to each customer? Listing all those channels alphabetically got me no where on its website and what you have listed as the correct YESHD channel is incorrect, even on your website. I just got my Fios today and the YES channel listed on my guide (dated 11/2011) was incorrect. Now we are a family of huge Yankee fans and finding out the channel listed (595) isn't even listed ON THE GUIDE caused great stress this evening and after calling and a 15 minute wait, a very, very nice woman, (2 different women in fact) helped me decipher what the CORRECT channel is for YES (Yankee channel), but I have to say their information was ALSO OUTDATED, which caused them to be incorrect the first 2-3 times they tried to identify the correct channel for ULTIMATE channels of YES. After a long trip down each and every channel on the guide starting at 13, we finally got to the correct channel you offered for YES HD. Seems there must be a better way. The correct channel guide for each zip code updated daily. We could print it out or just go thru the 1500 channels much easier than hitting the up/down button and staring until we get what we are looking for. Can you imagine if after looking at 1500 channels, the customer STILL didn't find the channel they were looking for? Do you have a way to look ON FIOS TV to search for the name of a channel, so YES (which is at the end of the alphabet) could be found by typing in Y-E-S and finding the numbered channel that way???
Thanks for your ear, let me know if you tried my idea. thanks.
Will Verizon be able to make checking e-mail more friendly on mobile web browswers for those with a mobile phone running Windows Phone 7.x, Apple iOS, or Google Android? At the moment, the columns appears squished, at least on a Windows Phone 7.5 using Internet Explorer.
I do not want to use a full blown web browser on a computer or laptop each time I need to check e-mail.
Most sites have a full blown site for a web browser and a mobile site for mobile web browsers. Verizon should consider this for those checking e-mail on a mobile phone using a mobile web browser.
With regards to the e-mail (full blown), each message opening in their own tab, it's rather inefficient, the need to open a tab and close a tab each message. Sorry to say, but it is one of the worst e-mail interface that I have seen.
Apologies if this have been suggested previously.
It would be useful if Media Manager had more slideshow options, such as the ability to LOOP so the slideshow can continue to play in the background, also a random function. If this is too much trouble perhaps allowing automated backgrounds or background themes to display would work just as well...
Sorry if this is a repeat, my scan didn't turn this up...
i have asked techs many times -- when will verizon have an automated feature that will allow you to time the cable box to come on and go off? this would save electricity. my tv allows me to do this. i would love this feature.
Greetings. I am a current Verizon Triple Play customer (and have been for several years) and on 4 September 2012 all (phone, internet, TV) of my service suddenly went out. The earliest Verizon could schedule a technician to come take a look at it was five days later on 8 September 2012. In the interim though, I received an email from Verizon with web links for support to assist me with dealing with my service errors.
What I would like to point out is that when you are dealing with customers who have lost their land lines, television, and cable service due to a technical issue, and there is a week long lag time to sending out a technician to fix, sending them an email with web links for support after they just reported that their internet is completely out does not make them feel better about the situation. In fact, it actually makes Verizon look like they don't understand the technical issues the customer just reported, or that they care.
My recommendation is that if a customer calls in to report that their internet is completely out (in addition to phones and TV), don't send them an email with web links for support. It does not make any sense at all, and in the end puts Verizon in a more challenging customer service situation then just dealing with unreliable service and overbooked repair techs.
Please stop sending Get FIOS materials to those of us that do not have FIOS service available in our area. I get it in bills, I see something on my home page everyday. Today when I go to log in I have a popup about getting FIOS that I have to answer No Thanks Continue to My Home to get by. This is extremely bad customer service when you keep asking customers if they want a product that they are not able to have. As a paying customer, if you stopped sending mail and materials, some costs would be reduced, or at least used more wisely. I would presume that demographic information regarding service areas is avaialble to whomever is doing the mailings, solicitations, etc., and that such a large company would be much better at this.
Also I have taken particular notice that there is no place in the Support Tab PullDown Menu for Customer Service. Not every customer wants to report a problem with a service, but rather their customer experience.
New Castle County, primarily Newark, Wilmington and New Castle, are not being serviced appropriately with Fios' Weatherscan channels 49 and 119. Philly is over 50 miles away and these channels are not keyed to report WARNINGS for New Castle County. These channels warn for Philly and the surrounding counties. How can we, in Delaware, get better service from FIOS Weather Channels. My house in Newark is being flooded by a FLASH FLOOD as I write and there is nothing I can do about it. There was no warning via FIOS today 9.2.2012. Doesn't FIOS have a responsibility to give the communities it sells its product to an appropriate representation for warnings, etc?
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