Please bring back the Tennis Channel.  Those of us who subscribe, pay a premium.  VZ has ddropped the TC from its lineup without any warning.  This shows little regard for its customers.  While I have seen posts which suggests VZ did notify customers in some locations, I was not notified in Maryland.  When I called to question VZ message appearing on channel 303 and 592, I received response ranging from the channel has been dropped to it will be back tomorrow.  I am a long time FIOS customer and I am very upset.  VERIZON, BRING BACK THE TENNIS CHANNEL!!!!!!!!!!!!!!

 My billing was wrong so I tried to find the number to contact the customer service, it is impossible to find the contact number. I found it from a customer complain.  Anyway I get call and get  the agent.

1. I am calling from home phone but agent asks long account number why can't the agent find the account number from the phone number.

2. Agent adjust the bill but tells me to pay the full what is stated in the bill. Why can the agent tell me I have adjusted the bill you and I pay the adjusted amount.

3. Why can't the agent or the system email me the adjustment details.

4. Make the contact number more easily available on your web site.

5. Web site has to much useless information

At best I grade the customer service as C- for this interaction with the agent and the Website.

SNY seems to be one of the only channels that has an HD version but it is not offered in MA. Please add SNY HD in MA, it seems like all the other areas that have SNY have both.

I live in Chicago, have a landline in Florida. I am trying to view my statement NOW, not tomorrow - Today. You must put in a pin number and the only way to get the pin number is via the US Mail - in 5-10 working days or via the phone which is a Landline....WHY cant they sent this precious pin number via the email that is connected to the bill, no to easy... Why cant you call someone and get a pin number  No Again to easy...Why cant they send it to my cell (because its not a verison cell phone) This system sucks..and it should be made easier - get with the times Verison...

Verizon's World Plan 300 and World Plan 500 are very attractive but limited to 118 countries.

Maybe Verizon can implement  a World Plan that would include the rest of the countries of the world not covered in WorldPlan 300 or WorldPlan 500 - a plan similiar to Optimum World call. This could have higher pricing or less minutes or a combo so that is feasible.

This may bring back people who have switched to Optimum because of that feature.

I belive that it is unfare to pay all of theses stupid taxes when it should be voted on by everone who uses this servas. Also lower you plan rated even if the agreement is over or not.

First: Your customer service phone numbers such as 888-591-6075, 888-244-4440, 800-837-4966 all use the same answering system. In the first place save your customers some time by not making a fool of them and getting rid of those multiple numbers or use those numbers to directly connect to sales / tech support / business service. You say it does, but call and see: they dont do that. 

Second: Make your system a little simpler. We need to be rocket scientists to use your system. Ask for thousand information and takes to the wront place all the time. For example I entered by account number (need not to say you people assign million different account numbers to the same account/bill) and then asks for zip code and takes me to Dallas TX when i need a DC office and they put me back to the system and then call goes to FL. I have ner been able to get to the DC service without screaming at one and asking them to stay on the phone and then make the transfer.

Three: Your website is simply full of **bleep**. There are a million of un-necessary information. I am a business owner and your site provides so much information on how social media and blog articles and bla bla which is useless and those can be found anywhere on the web from more reliable sources. BUT if I try to add a service to my account or change the contact address of my account or something very simple, it is IMPOSSIBLE to do. 

I have a fios internet account and just tried to add fios tv. Gave me a fancy interface with prices, but when i try to add it asked me whether i am a customer or not. Selected existing customer and put my username and password to login which i use to pay my bill. Doesnt log in. Then put my phone number. Then that dont work. I put my address. Then takes me to verizon mobile site, which dont have jack about fios.

PLEASE RESPECT OUR TIME AND DONT WASTE IT. EITHER FIX YOUR STUPID PHONE SYSTEM AND WEBSITE OR PLEASE TAKE THEM DOWN. I REGRET SO MUCH HAVING A CONTRACT WITH YOU GUYS FOR THE INTERNET CONNECTION. IM SO READY TO MOVE FOR A 5MBPS CONNECTION WITH SOME OTHER COMPANY GIVING UP MY EXISTIN 35/35 FIOS CONNECTION JUST BECAUSE YOUR CUSTOMER SERVICE IS SO HORRIBLE. TAKE A LOOK AT ALL THE COMPLAINS ABOUT YOUR BAD CUSTOMER SERVICE.

Since I know that Verizon Business offers IPv6, why don't you register on

http://www.ipv6forum.com/ipv6_Hall-of-fame/

and get on that Hall of fame?

Thanks.

PS. Then please don't forget to offer IPv6 to regular customers, too....

^^^

When an appointment confirmation Email is sent, there is a link to reschedule or confirm. When confirming an appointment it would be nice to have an acknowledgment that the appointment has been confirmed. Perhaps another Email saying the appointment has been confirmed.

I got Fios because it was going to be so much less expensive than Comcast was.  Now, I'm considering getting rid of it when my 2 year contract is up because I feel you need to add more channels to the basic HD service.  It is rediculous that you don't offer more as part of the basic package.  The few channels that show movies, show the same ones over and over.  I recently got rid of the movie channels that I subscribed to because they showed the same things over and over again and was charged $24.99 for the package (and not even notified it would happen after my 1st year was up)  Some people are on fixed incomes and cannot afford such luxuries.  You need to 'get with it', or you will be losing more and more customers.