just called to cancelled the fios that I never ordered. someone ordered online, pretending to be me. And got the order through. fake email and fake phone that was NOT MINE.
I guess they got into my account? guessed the password and ordered from within my account??? I don't know. the verizon person said they did not order from a phone. was done online.
My suggestion is, next time an order comes in supposedly from me, call me to verify it. Do not make me call you. I should not have too.
is verizon in such a need for money that they will process orders that did not come from me? you need to verify the identity of someone saying they are me... BEFORE you give the OK for an order/purchase...