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ccp4

Add FXX to Preferred

Status: Acknowledged
by ccp4 on ‎08-26-2014 05:03 AM

As mentioned in previous posts, FXX is not a sports network and is not a premium channel.  This should be added to the Preferred channel tier.  I was an RCN customer and moved to a new neighborhood and wanted to try Fios.  I'm extremely disappointed that FXX is not part of the Preferred package.  RCN offers a package at the same price as Fios Preferred, without premium channels - but it has FXX, NFL network, Tennis channel, and much more offered.  

 

Please add FXX at the very least, it's really diappointing that Fios Preferred does not have it currently. 

Status: Acknowledged

I have counted at least 36 SD channels that are offered but are not in HD. They are in HD and other providers offer then in HD. The channels I have noticed are: BBC World News, Crime & Investigation Network, Disney Junior, DIY, Esquire Network, EWTN, Fox Sports 2, Fusion, GSN, H2, Hallmark Channel, HLN, Logo, Nicktoons, Nick Jr., Own, UP, American Heroes Channel, BBC Cbeebies, CNN International, Fox College Sports, Fox Deportes, FX Movie Channel, Gol TV, Great American Country, INSP, Jewelry TV, NESN, Ovation, TV One, Turner Classic Movies, TBN, Sprout, RFD-TV, Reelz, and PlayboyTV. Having these channels in HD could potentially draw in more customers and satisfy the existing ones (especially the ones constantly complaining about not enough HD content). 

Status: Acknowledged
hoodj

start adding channels

Status: Acknowledged
by hoodj on ‎08-18-2014 06:40 PM

time for verizon to start adding instead of taking away channels , just so expensive anymore

Status: Acknowledged
catherder

Eliminate ETF Penalties When Verizon Does Not Provide Services

Status: Acknowledged
by catherder on ‎08-23-2014 10:35 AM - last edited on ‎08-24-2014 12:23 PM by Moderator

I am moving and Verizon does not service my new address.   I tried to get Verizon service, but could not.   Nevertheless, Verizon is charging me $160 early termination penalty.  While technically, I understand that this is valid under the contract, it is totally hostile to customers.   Because of this, I will never use Verizon for wireless, phone, TV, or internet in the future. . .  even if it is cheaper than other availabler services.    If Verizon was interested in building customer relationships over the long term, then early terminations penalties should not be levied when Verizon cannot provide service after a move. 

Status: Acknowledged
topdog

Fios TV

Status: Acknowledged
by on ‎08-24-2014 10:10 AM

PLEASE  again allow us to disable this horribly annoying. Home page.  It is entirely worthless.! The page used to be able to be disabled.  That function no longer works.  Why not just can the person who thought this up and while you are at it, the programmers who goof up the soft ware should go as well.:smileymad:

 

Status: Acknowledged
Lynn21254

Marketing to ineligible current customers

Status: Acknowledged
by Lynn21254 on ‎08-23-2014 09:06 AM - last edited on ‎08-24-2014 12:21 PM by Moderator

I receive marketing mailers from Verizon at least 4 times a week and sometimes more. I am not eligible for any of the plans advertised because I am an existing Verizon customer. I am always trying to find a way to reduce my bill. Perhaps if Verizon did not spend so much money on marketing to people with no chance of gaining a new customer, my monthly bill would not have to be so high.

Status: Acknowledged

Every time i call the 800# for customer service (frequently to talk about incorrect charges on my bill), i have to enter my information via the automated system. 
when i finally get a sales rep, they ask for the same information all over again. I understand the concern for security and privacy; however, Verizon needs to do a quality assurance check/audit to streamline the process for customers who call in for service. Between the automated system and the sales rep. it should not take multiple requests for the same information, which in turn takes several minutes and creates impatient, frustrated customers.

 

 

Status: Acknowledged

If BBC America and BBC America HD are part of the Select HD, Extreme HD, and Ultimate HD plans why is it not part of the Preferred HD plan? Please add BBC America and BBC America HD to the Preferred HD plan.

Spoiler
 

 

Status: Acknowledged
SinCara

Add ABC Family HD to the Extreme package

Status: Acknowledged
by on ‎08-20-2014 01:00 PM

I was looking into upgrading my channel package to Extreme today only to find out that ABC Family HD isn't in the Extreme package. Only preferred or Ultimate. I don't know what kind of deal Verizon has with ABC/Disney for this channel were it is omitted from the middle tier, but the channel which my wife watches on a fairly regular basis would be upset to loose the channel in HD. I won't be upgrading because of this which means no more money from me to Verizon. The local competitor has more channels available in their channel tiers and upgrading you don't loose any channels, just gain so you would think Verizon would at least be competitive there.  The channel packages should make a bit more sense so others would want to upgrade. You're paying more for more channels yet loosing some at the same time. Not exactly a smart business model in my opinion.

 

 

Status: Acknowledged
RRC3

Verizon FiOS Mobile

Status: Acknowledged
by RRC3 on ‎08-18-2014 12:44 AM

I recently downloaded the fios mobile app and i wanted if you guys can add FOX SPORTS to fios mobile. I'm going to college so I want to see the games through my android since i won't be home to watch the game thorugh my TV. Thank You!!

 

Status: Acknowledged
ddsscs

tv listing and on Demand listing

Status: Acknowledged
by ddsscs on ‎08-19-2014 03:56 PM

These TV listing suck why do I have to go to each on demand channel and scan alphabetically to see what is playing. Why can't they provide one alphabetically listing for all free and premium channels. On the regular TV listing why can't I filter by more than one criteria, for example list all hd movies. Currently I have to select all HD channels or all movie channels. Why are the movies given a rating or some comment on likes or dislikes.

Why can't the listing be more user friendly?

Status: Acknowledged

I have 2 VMS 1100 HD DVR's.  Just last week, both and one client were upgraded from Firmware Release 1.0 to Release 1.0b.  I no longer can search on a show, then have the option to record the show or record the series from the search results.  I was able to do this on Release 1.0 prior to the upgrade to Release 1.0b.  Please restore this functionality.

Status: Acknowledged

Living in Ventura County is like living in an open sandwich with bread only on the bottom. All we get here is Los Angeles news and they rarely ever give our news stories or weather/traffic. They do 100% LA, Orange and Riverside info but not Ventura.

They assume everyone works in LA area and south and east of LA. Many of us travel to Santa Barbara frequently so having local SB traffic, weather and news would be great. Can u feed us CBS, ABC and NBC local news eminating from Santa Barbara in addition to the LA stations we already get?

Thank you. 

Status: Acknowledged
The above (in subject line) was great and allowed us to search all sports on by day. Almost all of the other categories (Action, Children, etc) have this. The first two folders used to be &quot;Sports on Television&quot; and &quot;Sports on Demand&quot; but now &quot;on Television&quot; is gone during the last year. I am sure it was a decision but....why? Thanks, KW<br><br><br><br>
Status: Acknowledged
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