We need a real company to move their way to San Antonio! I just moved here from Maryland and I had Verizon FiOS and loved. Here I can't stand TWC and today is my first day as their customer!

Google Fiber is coming to Austin, Verizon should come to San Antonio!

My battery for the ONT for FIOS is bad and needs to be replaced. How about if Verizon just takes the cost of the battery and adds it to the next bill instead of having to go through another payment process, like a credit card. It seem to me it would be beneficial to give this option to the customers. I know if it was available that is what I would be using.

I have a laptop with the fingerprint scanning feature for storing passwords and logging into websites.  This feature makes it easy to use complex passwords without having to write them down.  And there is no need to worry about who is looking over your shoulder when you log in. 

But... It doesn't work on  Verizon.  Since I believe this technology will become more prevalent, I would like to see Verizon modify their login process to accomodate this feature.  Hopefully, your technical department understands how it works and can figure out why it doesn't work with your site.

HI

Fox just started their new "Movies" channel which is being shown on local Fox DTV over the air.

It would be nice for Verizon Fios to pick up the channel.    

Currently, the CC button on the DVR remote cycles the DVR box through the Off, CC1, CC2, CC3, CC4, CC5, and CC6 settings as you push the CC button repeatedly.  Instead of running Closed Captioning full time, we frequently use it in conjunction with the Skip Back button to read dialogue in a show which we can't figure out by listening to it.  After viewing the dialogue by going to CC1, it's really a nuisance to have to go through CC2, CC3, CC4, CC5, and CC6 just to get back to the Off position.

Our TV has a setup option which allows us to select whether CC1, CC2, CC3, CC4, CC5, or CC6 will be selected when we push the CC button on the TV factory remote.  The next push of the TV factory remote CC button turns Closed Captioning off.  Given that we don't want to use our HD box just to output a standard coax RF signal to our TV instead of the HDMI output we normally use, this feature on the TV factory remote is of little value.

My suggestion.  In the DVR menu for Set Top Box setup, video setup, or audio setup, please add a Closed Captioning option which allows the user to preselect one CC mode which will be toggled on/off by sequential presses of the CC button on the remote.  This would be in addition to the current setup feature which allows the user to specify what Closed Captioning mode the box starts up in when turned on, i.e., Off, CC1, CC2, CC3, CC4, CC5, or CC6.  Having the CC button toggle between Off and CC1 with sequential presses of the CC button would be very helpful.

Dear Verizon FIOS:

         I've been trying to set my DVR to record CBS's Stephen King mini-series Under the Dome since it was first announced this past winter... OVER 3 MONTHS AGO!  There is no excuse when broadcasting companies have premiere dates on regular shows for it to NOT come up in your guide so that I can set the series to record, in advance of when it comes on!  There is media, marketing, advertising available for this particular show everywhere (tv, magazines, online, even on facebook)... so why again can't I get my DVR to record it?  It's not like there aren't millions of Stephen King followers, many of whom I'm confident pay for your services as well, right?  It's not like anyone goes out of town, or wants to set things in advance so they don't forget, or no one has a vacation that occurs, right? 

        I even tried it again, tonight, and at least found it in the search feature... but now get an error message that it cannot be set because "EPG data is not available at this time...."  REALLY?  How is all this nonsense even possible?  Get with the times here, Verizon - update the DVR and recording abilities much sooner than you presently are! 

       And yet somehow... When a show is literally canceled by a tv company (like Smallville), it still shows up as "set to record" while I have the DVR set with "record first run episodes only?"  None of this makes sense, and is a complete waste of resources that could easily be used to fix this problem, not just for me, but for other customers as well! 

                     Thank you, very upset customer

As a 100% VERIZON household (being a former NYTel employee !), VERIZON has the "marketplace" chance to gain even more marketshare, with the addition to the counterpart of what Time-Warner currently offers to its subscriber base:

A competitive  "CHANNEL ONE" news / sports/ featrures channel !

If VERIZON implements the same, you would see a significannt increase in your market share !!

I'd like to excecute a mode where as I near my house, I can run a mode that unlocks the door for more than 5 seconds. It would be nice that when your hands are full, the lights come on (that part works) and the door stays unlocked, say for 5 minutes. Geo location triggers would be great too. Get withing range of your house and selected lights come on. - DB

Verizon should provide to every customer that call to VERIZON customer service telephone lines a tracking numbers or confirmation numbers as a proof that the inquire/complaint has being entry in the VERIZON system.  This will help the customer in case that he/she will not receive answer to their call.  It is very difficult to wait 15 minutes on line to speak with a customer service representative and at the end of the conversation receive no help at all. 

I am suggesting this because the Verizon representative that I spoke today told me that VERIZON do not have a confirmation or tracking number to give me.