Hello, I had fios and upgraded to Quantum. My mom has dementia and every morning before I go to work I was using the "set reminder" feature on fios. This feature would automatically flip the channel for her. Due to her demetia she can not use a remote and this was an awesome feature for us. I upgraded to Quantum and the set reminder feature is gone. I called in and they told me that it is NOT available on Quantium and maybe down the road it will be. My mom has to watch one channel ujntil someone is able to change it for her.Doesnt make sense to lose a feature when upgrading.. I don't want to go thru the trouble of changing back as I already sent everything back. Quantium is working great. We need to get that feature back.
bymnielsen09-27-201408:49 AM - edited 09-27-201408:54 AM
I'm completely appalled by the experience the DVR TV guide has. It's obviously designed to try and get people to buy more channels, rent more video titles, upgrade their internet, and watch more pay-per-view. At no point was this designed for "what a user needs on a day-to-day" basis. Any business with a proper level of competition would never be able to get away with this and still be in business. It's frustrating to use to say the least.
Note: There's not a single channel on this page that I can actually watch. And this is AFTER filtering to only show subscribed channels. This is a mix of Pay-pay-view, ads and on-demand titles. The guide is a complete mine-field to navigate. Why isn't the ad at the very button not enough? Why do you have to disquise ads as TV channels with channel numbers?
Here are my suggestions to improving the guide:
1. Allow me to set "filter by subscribed channels" as the default. It's super annoying that I have to choose this option each time I go into the guide.
2. When not filtering by subscribed channels, put a symbol on all channels that aren't part of my package.
3. When hitting the "next/previous" channel on my remote (outside the guide), jump to the next subscribed channel and skip the non-subscribed ones. There's no sense in surfing through channels when most of them are unwatchable. It basically means no-one channel-surfs these days but are forced to using the guide.
4. Remove duplicate channels. It makes absolutely no sense to have the same channel multiple times. If I have an HD DVR and a HD tv connected, get rid of the SD channels all-together. To the user the SD and HD channel should be the one and same channel. They shouldn't have to know. They should just get the channel in the same spot and let the DVR pick the best quality (I see people over and over picking the SD channel because they don't know any better).
5. Be honest about what is a channel and what is an ad. Don't try and mask them as actual channels. Make the ads look like ads, like the one at bottom in the screen-shot above. In short: Don't be evil.
6. Don't try and say 'favorites' is an alternative. It's a sorry-a** bandaid to a bigger problem.
7. Let me re-arrange channels. How awesome would it be, if I could put my most viewed channel at spot #1, second most viewed at #2 etc. That means when I'm looking for something to watch, the channels I usually watch are >by default< in my own order with most important first.
The current approach you have leaves a seriously bad taste in my mouth - It makes me want to cut the cable and go all-internet. Don't alienate you customers. Make them happy and you might just get more of them.
A recent convert from Comcast's X1 platform due to my relocation, I seriously miss two X1 features - the most important being the ability to enter alpha characters via your remote keypad and have a scrolling list of shows pop up on a side bar - as you type, the list grows shorter and shorter until you find your show. For example, when one hits the 2 key, any show starting with A, B or C comes up, as you add letters, the list continues to shorten until you find your show - THEN (and this is VERY important) you can actually click on that show and go to it on the Guide (next time it airs, for example, to select it for recording) or if it is airing NOW, go directly to that show - it also offers other features such as content and options available for recording such as recording the series, reminders, etc.
The current version of the TV Guide forces one to go to a screen based keyboard and scroll among the letters to find the right letter, click, click, click, click = maddening - this takes much longer is far from intuitive (and so "90's"!!) Please consider this for the next upgrade of the TV Guide as it is sorely needed and it will allow Verizon to keep up with your competition.
The second feature I mentioned I have posted separately on this forum - the need for a "Prime Time" button (link) on the ON LINE Guide - so one can see the 8-11pm line up and not be forced to scroll back and forth due to the current configuration - this is a very simple fix and would be warmly welcomed by those of us using the on line Guide as our source for channel surfing. Putting this feature on the ON SCREEN Guide would be a welcome upgrade as well - one place to click to see all the shows on during prime time for the particular day chosen.
I hope Verizon seriously considers these two features as they are pretty much the only deficiencies I see vs X1's Guide.
From reading the forum, I see that Verizon management acknowledges these posts but rarely does anything to indicate that it doesanything with the suggestions. This time I hope it will be different ....
I want to search TV shows on demand alphabetically. Right now (after wasting several hours on the phone with your customer support) my options are 1) search by network, or 2) search by genre, or 3) type in the show name using the on screen alphabet. So if I want to watch "Mad Men", I have to know which network it is on, or guess which genre, or laboriously type in the show name letter by letter. Is this insane or what? Comcast and every other provider offers the ability to search the list of shows alphabetically. Comcast makes it easier by letting you select sections of the alphabet (example shows beginning with K, L, M, N). I'm astounded that Verizon doesn't offer this capability, and want to know what it will do about it..
So, Verizon, I want you to acknowledge you have received this, assure me that it will be escalated to someone who can actually do something about it, and agree to follow up in 30 days with the status. Or to tell me why it makes perfect sense not to offer an alphabetical list (I like humor). If you don't respond or give me a nonsense answer, I will make sure it is well noted on social media, so that other potential subscribers are beware of this limitation. I would never have switched from Comcast had i known this limitation. Waiting. Waiting.
I switched from being a longtime subscriber of a service that rhymes with shmeevo. Fios' DVR is almost there as far as quality, but it falls short with managing series recordings. Especially in the area of repeat recordings of episodes. I set up a series and have tweaked the settings countless times, but still get the same episodes recorded over and over literally dozens of times. Ideally, the dvr's recognition of new episodes would be improved. At the very least, when you go to manage series recordings in the DVR menu, you should be able to see all of the upcoming episodes when you select a series and uncheck the ones you don't want recorded.
1- Muted colors No contrast. The text s/b high intensity to contrast with the background.
2- Movement around the grid. The focus should move with the selection. The background shouldn't move until you're off the sheet. Are you the person that moves the paper instead of the pen? Can you imagine what would happen using that method with an EXCEL sheet? And to compound that the right arrow moves in ½ hour increments. It should move by the duration of the individual show. You had it right with Rel 1.95.
3- No more SET REMINDER. YOU GOTTA BE KIDDING!!!
4- Grid filter cannot set subscribed channels. It always opens with all channels.
Apparently the "upcoming shows" option is only available when pressing the "info" button when highlighting a show on the guide OR when highlighting a show in "scheduled recordings. Also, IF a show is found in the Guide, one can search for upcoming snows.
But why isn't the "upcoming shows" feature" available in the show list in "Manage Series Records"? THE CUSTOMER NEEDS TO BE ABLE TO FIND OUT WHAT SERIES ARE OR ARE NOT EVER GOING TO REAPPEAR AGAIN.
ALSO, IT SEEMS DIFFICULT, IF NOT IMPOSSIBLE, TO ADD A SERIES THAT IS NOT CURRENTLY IN THE SCHEDULE.
OTHER DVRs from other providers WERE ABLE TO ADD A SERIES TO THE LIST, whether or not it was in the guide schedule earlier, and add to the DVR schedule.
This is a great channel that you already offer in standard. But we need this in HD. There are some great shows played on this network. And since you guys already have a deal in place, it shouldn't be that hard to offer it in HD. Pleeeeaaaseeee!!!!
When replacing a DVR have the following options available:
Upload recorded series programs from the My Verizon web portal>TV>DVR> Manage to the new set top box
Upload recorded series programs from the old set top box to the Cloud>download programs and not just settings, from the cloud to the new set top box
Use an external drive to download series programs from the old set top box
Once an old set top box is returned, verizon downloads the recorded programs to the new set top box
We put so much effort into recording programs we miss either due to work or school. The fact that a techncial error with a box can wipe out all those efforts is unnecessary with the technology we can leverage today.
Thru a process on 8 hours of phone calls and 5 DVRs sent me before one was usable.
You are sending poorly refurbished ones with major dents and fans that are so poorly cleaned that they will not turn.
I had to go thru numeras calls with long holds and out of service for severl weeks before I received a used one in decent shape. Then you charged me rental on the ones I received and returned.
It took two calls to billing and 2 hours total time to get those credited.
next time if I have a problem, it will be easier to discontinue service, send back equipment, and then start up service again with all new equipment with a competitor. That includes three phone lines, internet, and top of line TV package.
I guess you have gotten so big that service does not matter to you anymore.
If you care to takl to me about -- you have my number
I don't watch sports of any kind, I don't buy anything from home shopping networks, I don't watch soaps. But I do watch all the nerdy channels, such as the History Channel, Science Channel, Military History Channel, etc. Why not offer a TV package for nerds like me? You make your money on sports, but you could make nerd stuff pay, as well!
need to seriously improve training of customer service and billing dept. they do not give accurate correct information explaining what you are eligible for when you call and ask for promotions. incorrect prices are quoted and later verizon doesn't want to honor the price they quote you. if a part of your service is being changed they need to explain to customer and ask our consent if it is ok or not. if you call and ask for extension of promo you currently have and they dont offer promo they need to tell you before they change your service around. my promo was changed, they swapped one premium channel for another on my plan and i didnt know until i tried to watch the channel and it was gone. i asked for extension of promo i already had,