I represent an Italian club in Staten Island and we have a suggestion for FIOS.
The club consists in 278 members and 188 members have FIOS in their home. Unfortunately all 188 members including myself are thinking to switch to Time Warren cable because they have an additional Italian station called Media set. This is the reason why we want to switch because FIOS does not have the Media set channel.
The suggestion is why don't you add Media set?? If not you will probably lose 188 customer.
The following are two examples of Ideas with improper or misleading Status labels. They were posted over 2 years ago and have neither been implemented nor updated. One was marked Accepted, the other as Already Exists. But if the first was Accepted 2 years ago, why hasn’t it been implemented yet? If the second one Already Exists, how come no one can tell me how to do it? Please either update the Idea Statuses, or actually implement them. Better to backtrack or downgrade than to leave misleading statuses posted. These are only 2 of many Ideas that have Status labels that are either incorrect or need to be updated.
Pretty much what the title says. Currently to view the information page of a Scheduled Recording, you must highlight a program in the list, then press the OK button, then press the down arrow either once or twice to highlight the Program Information option, then press the OK button again. This process requires 3 or 4 button presses when one should suffice. It would be much easier, user-friendly and straightforward to just enable the Info button to work in the Scheduled Recordings list. If this idea was accepted over 2 years ago, when is it scheduled to be implemented?
This idea is to have an option that allows the user to instantly skip to the beginning of the Live TV buffer on a DVR, instead of having to wait 60 seconds or more for an 8x rewind. This could be accomplished by pressing the REW button followed by the Skip Back button while watching Live TV. This idea was marked as already existing over two years ago. But it didn’t exist then, and it doesn’t exist now.
Since our kids are always infront of the TV and once their attention is occupied it's hard to get them toanswer the home phone or some times their cell phones when they are on silence because all they do is text. I was wondering if there was a way we could text a message to our verizon boxes from our cell phones to the Ip addresses of our digital cable boxes that will scroll across the screen and get our children attention that we are trying to communicate with them. Or another sernarium if they are in the basement and you are upstairs and they have the television up loud and you are trying to communicate to them dinner is ready we can text a message to the top set box they are currently watching and it will steam accross the screen.
The TV Program Guide is too verbose. Economy of Words should be the guiding principle.
A current example is on The Cooking Channel (#166): "Host Bobby Dean creatively demonstrates how to effectively prepare delicious and healthy versions of Paual Dean's fare, featuring dishes such as..." All of that needless verbage requires the viewer to push the Info button to go to the expanded version of the TV guide just to see what the dishes are on the program.
"Host Bobby Dean prepares healthy versions of his mother's cooking, including..."
Just the pertinent facts about the program are all that is needed. Lose the flowery language, please.
Fios you need to list episodes On Demand from most recent at to top of the list as opposed to my having to go through 5 seasons to get to last week's episode. Please.
Also, Please make it possible to change the start and end time of a show in either direction. Often the previous show will end at 10:02...and I have 2 shows recording to start at 10...It will not record one of the 2 as it thinks 3 shows are recording. I can only change the start and end times in the direction that does not help me resolve that issue.
Why do you keep taking out the information on your movie channels regarding who is in the movies and a brief description of the movie? It was there, then you took it out, then it was back, now it is out again. This helps me decide if I am going to watch TV or shut it off and read a book. Too expensive to keep shutting it off.
One of the things I miss about Time Warner's cable service was the ability to start a program over if I came into already in progress! That was a great feature point they had that I don't see with Fios! it would be a welcomed addition!
In another area where I think Time Warner has one up on Verizon Fios is their menu or user interface. I find the Fiios user interface to be unattractive and clunky with a sharper learning curve than Time Warner's user interface! it needs to be streamlined and made more user friendly!
And I can't seem to program my remote to control my A/V receiver and BD player; it only seems to have commands for the TV! Did I miss something? Again, your competitor outstepped you with a remote that was entirely backlit, not just a few keys as yours is ('OK', Vol/Channel, Play/Pause & number 5 on the numeric pad). All keys on the remote need to be lit! In a darkened environment, you need to be able to see each and every key on the remote!
Please add live streaming to the iPhone and include every channel. Right now Verizon only offers streaming to the iPad only with a limited amount of channels. With cablevision you can stream all their channels on the iPhone or iPad. Time Warner Cable has had live streaming for years now and DirecTV also have this feature. This is long overdue since the FiOS mobile app was released in November. It's been 6 months since then and I'm not sure why an iPhone version wasn't created. Verizon is really behind the curve on this one and their competition is killing them in this sense. Thank you
I am new to fios after years with Comcast and fios phone and internet are a big improvement, however the tv information is often unavailable, the menu should be simpler to use and a choice of menu color should be added. The grey menu is annoying and depressing like a cloudy day.
Townsquare village condominium complex in rockaway nj 07866.. 300+ homes who'd probably love to ditch cable vision<br><br>Been waiting for years .. Optimum online has been the only option and their service is not fast enough
This is a DVR functionality improvement suggestion.
Currently the Guide data is managed by the DVR. It usually averages 10 days of information, even though it is capable of up to 14. Occasionally it will get as low as 7 days before downloading more data. This makes it impossible to manage recordings beyond the data available in the Guide. Currently the only way to manually force the Guide to update is to scroll through the guide past the available data. This is very time-consuming and frustrating, and doesn’t always update everything at once.
My idea is to either set the DVR to update its Guide data every day, or create an option that allows the user to manually initiate a Guide data update that will completely download all the Guide data available. This option should be placed in the DVR menu, as the primary reason for needing a Guide update is for scheduling recordings.
When I was with Xfinity, I had their new X1 DVR. It allowed me to be able to watch live tv (albeit in a minimized window) while browsing through the Video-on-demand (VOD) menu rather than show clips of movies and shows that are available on demand. Granted you will probably tell me that some customers appreciate the previews that are shown while browsing the VOD menus but I feel that being able to watch live TV while browing VOD was a nice concept.
We notice the Verizon has changed the VOD menu to almost ALL pictures. There is almost NO TEXT at all. This appears to be favoring those with "little" hand-held TV viewing devices. You know what we mean. WE are suggesting the Verizon have the simple "Text" movie names available again (ie: Put them back). You have lost thousands and thousands and thousands of viewers that use an actual TV to view, well, TV programs. These "pictured" icons take a long time to load and are very hard to see the title of the show. Guess what? We can actually "read" words. We do not need to have "long-loading" little pictures of the movie poster just to see what movies or shows are available. So in closing we say:
1 - Put the TEXT Based movies list back or have both the TEXT and the little picture lists available for VOD.
2 - Since you probably won't do suggestion #1, then Decrease the load-time because you now have all these little pictures for each and every show, movie and program listed in the VOD menu. It takes forever to load and we have a new TV so it is NOT our TV it is the fact that pictures take longer to load than text.
3 - In the Future...Before you change these things (or upgrade to something only a few people want.) please check how many 1000's and 1,000's and 1,000's and 1,000's of other viewers will be affected. Or should we say how many can you afford to LOSE because you changed things to attract just a few new people?
Remember most of the people you have lost with these changes will not take the time to write, call or tell you that the hate the recent changes. They will just leave and or just STOP watching or using the item you have messed up.
So that is our idea. Get the TEXT-list back...until then we won't be watching very many VOD items since we can't wade through the poorly "CHANGED" menu system.
OH, this also applies to the major general T.V. Menu system menu changes you all changed over a year ago. It is still VERY Hard to read from ANY distance to the TV. The fonts are too small. And, no, it is not the TV it is the non-flexible menu system.
IF YOU DROP AMC FROM THE CHANNEL LINE UP YOU WILL LOSE MANY LOYAL CUSTOMERS, SO WORK OUT WHATEVER PROBLEMS YOU HAVE WITH THE AMC NETWORK, WITHOUT ANY PRICE INCREASES, DON,T MAKE THE CUSTOMERS LOSE OUT ON GREAT TV.