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Design the TV Guide for your customer - not for your bottomline

Status: Acknowledged
by mnielsen ‎09-27-2014 08:49 AM - edited ‎09-27-2014 08:54 AM

I'm completely appalled by the experience the DVR TV guide has. It's obviously designed to try and get people to buy more channels, rent more video titles, upgrade their internet, and watch more pay-per-view. At no point was this designed for "what a user needs on a day-to-day" basis. Any business with a proper level of competition would never be able to get away with this and still be in business. It's frustrating to use to say the least.




Note: There's not a single channel on this page that I can actually watch. And this is AFTER filtering to only show subscribed channels. This is a mix of Pay-pay-view, ads and on-demand titles. The guide is a complete mine-field to navigate. Why isn't the ad at the very button not enough? Why do you have to disquise ads as TV channels with channel numbers?


Here are my suggestions to improving the guide:

1. Allow me to set "filter by subscribed channels" as the default. It's super annoying that I have to choose this option each time I go into the guide.

2. When not filtering by subscribed channels, put a symbol on all channels that aren't part of my package.

3. When hitting the "next/previous" channel on my remote (outside the guide), jump to the next subscribed channel and skip the non-subscribed ones. There's no sense in surfing through channels when most of them are unwatchable. It basically means no-one channel-surfs these days but are forced to using the guide.

4. Remove duplicate channels. It makes absolutely no sense to have the same channel multiple times. If I have an HD DVR and a HD tv connected, get rid of the SD channels all-together. To the user the SD and HD channel should be the one and same channel. They shouldn't have to know. They should just get the channel in the same spot and let the DVR pick the best quality (I see people over and over picking the SD channel because they don't know any better).

5. Be honest about what is a channel and what is an ad. Don't try and mask them as actual channels. Make the ads look like ads, like the one at bottom in the screen-shot above. In short: Don't be evil.

6. Don't try and say 'favorites' is an alternative. It's a sorry-a** bandaid to a bigger problem.

7. Let me re-arrange channels. How awesome would it be, if I could put my most viewed channel at spot #1, second most viewed at #2 etc. That means when I'm looking for something to watch, the channels I usually watch are >by default< in my own order with most important first.


The current approach you have leaves a seriously bad taste in my mouth - It makes me want to cut the cable and go all-internet. Don't alienate you customers. Make them happy and you might just get more of them.

Status: Acknowledged


Status: Acknowledged
by karenbarbara on ‎09-28-2014 05:08 PM

Hello, I had fios and upgraded to Quantum. My mom has dementia and every morning before I go to work I was using the "set reminder" feature on fios. This feature would automatically flip the channel for her. Due to her demetia she can not use a remote and this was an awesome feature for us. I upgraded to Quantum and the set reminder feature is gone. I called in and they told me that it is NOT available on Quantium and maybe down the road it will be. My mom has to watch one channel ujntil someone is able to change it for her.Doesnt make sense to lose a feature when upgrading.. I don't want to go thru the trouble of changing back as I already sent everything back. Quantium is working great. We need to get that feature back.

Status: Acknowledged

Solutions for repeat recordings on dvr

Status: Acknowledged
by Dan62103 on ‎09-27-2014 06:01 PM
I switched from being a longtime subscriber of a service that rhymes with shmeevo. Fios' DVR is almost there as far as quality, but it falls short with managing series recordings. Especially in the area of repeat recordings of episodes. I set up a series and have tweaked the settings countless times, but still get the same episodes recorded over and over literally dozens of times. Ideally, the dvr's recognition of new episodes would be improved. At the very least, when you go to manage series recordings in the DVR menu, you should be able to see all of the upcoming episodes when you select a series and uncheck the ones you don't want recorded.
Status: Acknowledged


Status: Acknowledged
by BRONX_USER on ‎09-26-2014 09:43 AM

VMS 1100 REL 1.OB


1-         Muted colors No contrast. The text s/b high intensity to contrast with the background.

2-         Movement around the grid. The focus should move with the selection. The background shouldn't move until you're off the sheet. Are you the person that moves the paper instead of the pen? Can you imagine what would happen using that method with an EXCEL sheet? And to compound that the right arrow moves in ½ hour increments. It should move by the duration of the individual show. You had it right with Rel 1.95.


4-         Grid filter cannot set subscribed channels. It always opens with all channels.

Status: Acknowledged

"Upcoming shows" in DVR

Status: Acknowledged
by Carolyn61 on ‎09-24-2014 10:30 AM

Apparently the "upcoming shows" option is only available when pressing the "info" button when highlighting a show on the guide OR when highlighting a show in "scheduled recordings.  Also, IF a show is found in the Guide, one can search for upcoming snows. 


But why isn't the "upcoming shows" feature" available in the show list in "Manage Series Records"?  THE CUSTOMER NEEDS TO BE ABLE TO FIND OUT WHAT SERIES ARE OR ARE NOT EVER GOING TO REAPPEAR AGAIN.




OTHER DVRs from other providers WERE ABLE TO ADD A SERIES TO THE LIST, whether or not it was in the guide schedule earlier, and add to the DVR schedule.


Status: Acknowledged

DVR Series Management

Status: Acknowledged
by DefenseNDepth on ‎09-20-2014 05:23 AM

When replacing a DVR have the following options available:

  • Upload recorded series programs from the My Verizon web portal>TV>DVR> Manage to the new set top box
  • Upload recorded series programs from the old set top box to the Cloud>download programs and not just settings, from the cloud to the new set top box
  • Use an external drive to download series programs from the old set top box
  • Once an old set top box is returned, verizon downloads the recorded programs to the new set top box

We put so much effort into recording programs we miss either due to work or school. The fact that a techncial error with a box can wipe out all those efforts is unnecessary with the technology we can leverage today.

Status: Acknowledged

Thru a process on 8 hours of phone calls and 5 DVRs sent me before one was usable.


You are sending poorly refurbished ones with major dents and fans that are so poorly cleaned that they will not turn.

I had to go thru numeras calls with long holds and out of service for severl weeks before I received a used one in decent shape. Then you charged me rental on the ones I received and returned.

It took two calls to billing and 2 hours total time to get those credited.


next time if I have a problem, it will be easier to discontinue service, send back equipment, and then start up service again with all new equipment with a competitor. That includes three phone lines, internet, and top of line TV package.

I guess you have gotten so big that service does not matter to you anymore.


If you care to takl to me about -- you have my number

Status: Acknowledged

SEC Network in HD

Status: Acknowledged
by Gator1 on ‎08-28-2014 04:32 PM - last edited on ‎08-28-2014 08:06 PM by Moderator

Get the SEC channel in HD for the whole country.

Status: Acknowledged

Guide/TV Listings

Status: Acknowledged
by BucsFan1 on ‎09-06-2014 08:39 AM
Get rid of the commentary and just tell us who is playing. I do not want to read a paragraph to find out who is playing.<br>Or at least start off with the match up. example; Missouri vs Toledo...then add the commentary if you must.
Status: Acknowledged

Easier to use Guide & DVR

Status: Acknowledged
by kevinandchris on ‎09-16-2014 03:47 PM

It would be great to filter redundant SD channels.  Currently you can only filter to HD which will not show you channels that are SD and not avialable in HD.  DirecTv permits you to selectively remove any redundant SD channels.


When paging through channels on the guide, the highlighted channel is not at the top of the page.


No option to delete a DVR program after watching or during watching from remote one button


Search should show guide, dvr and ondemand at one time, not one at a time.





Status: Acknowledged

start adding channels

Status: Acknowledged
by hoodj on ‎08-18-2014 06:40 PM

time for verizon to start adding instead of taking away channels , just so expensive anymore

Status: Acknowledged

Put WKTV Network on Verizon

Status: Acknowledged
by thispersonstink on ‎09-24-2014 05:19 PM

Can you put the WKTV Network (Mhz Networks) on Verizon Fios. It is very entertaining Korean programming my family loves. Please put it on and demand it.

Status: Acknowledged

Enable Ethernet on VMS so i dont need to use your router. I want to get rid for you router and you upgrade to a wireless AC router. But I dont want to need  to have to have you router pluged  in for you settop boxes.

Status: Acknowledged

FiOS On Demand - SD vs HD

Status: Acknowledged
by svz on ‎08-25-2014 09:39 AM

There are two major issues with watching items onDemand with FiOS: 


1 - the default option for watching any show is SD! Why is watching in standard definitions a default option? If HD option is made a default one, it would make it so much more convenient and hassle free (see problem below as well)

2 - if you hit watch in SD accidentally (since it is a default option), THERE IS NO WAY to go back to watching the show in HD!!! Deleting the item from My Lybrary, resetting the box, calling Verizon, nothing helps. THERE IS NO WAY TO GO BACK TO WATCH A SHOW IN HD IN YOU ACCIDENTALLY STARTED WATCHING IT IN SD!!!



1 - making watching in HD a standard option in onDemand menu

2 - creating a function that would allow you to switch to HD if accidentally started watching a show in SD.


Status: Acknowledged

Channel Guide: DESCENDING order

Status: Acknowledged
by anonymouscoward ‎09-07-2014 09:12 PM - edited ‎09-07-2014 09:17 PM

Please add an option to show the channel guide in descending order.  Currently it is quite confusing that pushing the "up" button while watching TV goes to a higher numbered channel, but "up" in the guide goes to a lower numbered channel!  The two should match, by default.  At least give me the option to make it coherent.


In the guide, if you see a show that's listed down a few rows from your current channel, then once you're back to full-screen TV it's intuitive that pushing "down" should get you there!  But it doesn't, because up/down is inversed in the guide.

Status: Acknowledged
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