Thru a process on 8 hours of phone calls and 5 DVRs sent me before one was usable.
You are sending poorly refurbished ones with major dents and fans that are so poorly cleaned that they will not turn.
I had to go thru numeras calls with long holds and out of service for severl weeks before I received a used one in decent shape. Then you charged me rental on the ones I received and returned.
It took two calls to billing and 2 hours total time to get those credited.
next time if I have a problem, it will be easier to discontinue service, send back equipment, and then start up service again with all new equipment with a competitor. That includes three phone lines, internet, and top of line TV package.
I guess you have gotten so big that service does not matter to you anymore.
If you care to takl to me about -- you have my number
Get rid of the commentary and just tell us who is playing. I do not want to read a paragraph to find out who is playing.<br>Or at least start off with the match up. example; Missouri vs Toledo...then add the commentary if you must.
It would be great to filter redundant SD channels. Currently you can only filter to HD which will not show you channels that are SD and not avialable in HD. DirecTv permits you to selectively remove any redundant SD channels.
When paging through channels on the guide, the highlighted channel is not at the top of the page.
No option to delete a DVR program after watching or during watching from remote one button
Search should show guide, dvr and ondemand at one time, not one at a time.
Enable Ethernet on VMS so i dont need to use your router. I want to get rid for you router and you upgrade to a wireless AC router. But I dont want to need to have to have you router pluged in for you settop boxes.
There are two major issues with watching items onDemand with FiOS:
1 - the default option for watching any show is SD! Why is watching in standard definitions a default option? If HD option is made a default one, it would make it so much more convenient and hassle free (see problem below as well)
2 - if you hit watch in SD accidentally (since it is a default option), THERE IS NO WAY to go back to watching the show in HD!!! Deleting the item from My Lybrary, resetting the box, calling Verizon, nothing helps. THERE IS NO WAY TO GO BACK TO WATCH A SHOW IN HD IN YOU ACCIDENTALLY STARTED WATCHING IT IN SD!!!
1 - making watching in HD a standard option in onDemand menu
2 - creating a function that would allow you to switch to HD if accidentally started watching a show in SD.
The Hallmark movie channel should be with the regular Hallmark channel and not looked at as a movie channel like HBO and Showtime. It makes more sense for them to offered as a package, than as separate channels and both offered in each TV package.
On TV listings, there is a time marker line. When you load the page TV listings, you see the channels, and corresponding showes, and the time marker as well. The problem is that, this time marker, after like 15 minutes, or 30 minutes , still is in it's first position, wherease it should move forward as time passes. For example you load the TV listing page, and the time marker line shows for example 11:30 which is the actual time, then if you stay on the page for 45 minutes in order to be current with the listings, or you are browsing different listiings , the time marker, after 45 minutes , still showes it's postion at 11:30 not 12:15.
Right now the only way to have the time marker line current with the present time is to refresh the page, or to reload the page.
It was nice if verizon could fix this thing, meaning as the time passes, the time marker line moves accordingly , so you do not have to refrsh the page all the times.
I can barely read the online channel guide and the various listings in the DVR and other sections. I can't be the only one with this problem. I already set parental control to YES on something by mistake and cannot find how to turn it off without creating a pin and actually setting parental controls!! I had no intention of using those at all! If I can't read the notations on the screen of my TV without getting up and walking toward the TV, I might as well go back to Comcast!
I called to inquire about the benefits of upgrading my TV service to Quantum Enhanced. I was told about the benefits of being able to recored more shows at a time and being able to fast forward and rewind live TV. But I was not informed that I would be losing my Pandora Widget.
Sadly I only learned that after I had already upgraded. It would have been nice to know that I would lose Pandora when I was inquiring about the upgrade. Now I'm left wondering what else will I discover that I've lost.
I'm so fed up with the bookmarking system for VOD. I have to keep clicking hundreds of times to access them. Then if I view a show list, then I have to click another hundred times to get back to my bookmarks. Then I have to scroll through ALL of them to find what I'm looking for because there is no way or put them in any kind of order. Then come to find I have 2 or 3 bookmarks for the same show. How can that happen???!
The following would make them much easier to use:
1. Assign a shortcut to immediately access "My Library>Bookmarks" such as one of the useless colored buttons or double press the "on demand" button
2. Allow us to change them from thumbnails to a text list
3. Allow us to put them in alphabetical order, or an order of our choice
4. Disallow/block duplicate bookmarks
These are very easy programming changes and would make VOD so much easier to use and navigate.
I was looking into upgrading my channel package to Extreme today only to find out that ABC Family HD isn't in the Extreme package. Only preferred or Ultimate. I don't know what kind of deal Verizon has with ABC/Disney for this channel were it is omitted from the middle tier, but the channel which my wife watches on a fairly regular basis would be upset to loose the channel in HD. I won't be upgrading because of this which means no more money from me to Verizon. The local competitor has more channels available in their channel tiers and upgrading you don't loose any channels, just gain so you would think Verizon would at least be competitive there. The channel packages should make a bit more sense so others would want to upgrade. You're paying more for more channels yet loosing some at the same time. Not exactly a smart business model in my opinion.
I updated my Fios DVR To Quantum DVR because I wanted to record up to 6 programs at a time. I was not told that there would be problems setting up with my 14 year old TV and after hours of trying and 2 hrs on the phone with a tech, I ended up with an installer who got a picture and sound very promptly. We have a 24 " TV in our family room and an older 18" in our bedroom. We can no longer read the words, including some of the channel identifications , because the font is way too small. Fios help online and on the phone could not help.
There needs to be a way to make the font larger for "senior" eyes. Maybe just add an edition to the program that runs the DVR and it will pass to all of the set top boxes in one household. Please try!