The most frequent voice mail message I get is from telemarketers who auto-dialers hang up within 3 to 5 seconds after sensing that they have reached a voice mailbox. These messages are nearly always "blank" ... as in no words. A very simple filter created for Verizon's voice mail system could easily apply an auto-delete rule ... if there is no sound on the message and it is less than 5 seconds long, then delete it and don't bother the Verizon customer.
I enable "do not disturb" on my Fios Digital Voice phone line and I then can add up to 12 phone numbers that will be "unblocked" which means they can get around "do not disturb" and ring my phone.
I do this to keep telemarketers from being able to bother me. Caller ID is no good for that purpose because it still allows telemarketers to ring my phone, interrupt me, and make me run to the caller ID to see who is calling.
In effect, I am creating a "whitelist" and only phones whose numbers are on that whitelist are able to disturb me by ringing my Verizon Digital Voice phone.
The problem is that I am only allowed to enter up to 12 phone numbers on the "unblocked" list.
Please increase that maximum from 12 to a much higher number. 100 would be more like it and more than that would be even better.
PLEASE ADD SIMULTANEOUS RINGING TO END ROBO CALLING. I WENT TO NOMOROBO.COM AND THEY SAID VERIZON DOESN'T PARTICIPATE. I HAVE A RIGHT TO THE USE OF MY HOME PHONE WITHOUT HAVING TO BE INTERRUPTED WITH ROBOCALLING. I WILL NEVER BUY A PRODUCT/SERVICE FROM A ROBO CALLER, AND WOULD LIKE VERIZON TO PARTICIPATE. THANK YOU.
It would be much more helpful if there was a simple key punch someone could use to automatically block the number of the last phone call. Much like the keys used for identiy blocking, call back. Then I would have to reenter the last phone number and write it down. Then if necessary let us edit it on line should we accidently block the wrong number.
on 11-14-201302:54 AM - last edited on 11-14-201306:01 PM by ElizabethS
When on a 3 way call verizon does not give you the option to hang up just with just one call! Instead you have to hang everybody up! AT&T users don't have to do that! I'm seriously thinking of changing over because they can do more while on a phone call than Verizon! I love Verizon and I hope they can make a change!
I have Fios Digital Voice. With the Fios Phone Book I can sync my names with different mail service programs, with the phone book in the cloud why can't it sync my names input with Fios caller ID to have Caller ID come up on my screen, TV and Phone, with my input names for cell phones instead of showing the state. That would be a good add on for Digital voice.
Even though we are on the Do Not Call list, we keep getting phone spam. I regularly report the violations, but there are so many that I can't keep up.
I would like a way to flag the incoming call as Phone Spam and have it immediately reported as a Do-Not-Call violation. Possibly something like pressing a 7 during the call (S for Spam), followed up by a second 7 (P, as in SPam) to confirm.
It would also be great if Verizon could implement a blocking system where, if a number is reported by several customers, they would block it automatically.
I'm sure some telemarketer would scream that their rights are being violated, but my right not to be bothered by these people trumps. To get around any regulatory problems, a blocked call could immediately dump to voice mail, or be rejected based on a customer setting.
Elsewhere in these forums I've said that I would gladly pay extra for the ability to block additional phone numbers -- but I'd like to throw in another suggestion. Right now I have 60 numbers blocked, 50 on my telephone and 10 on digital voice. I'm reasonably certain that most of these are now obsolete -- that the spammers have changed to a new number -- buit I don;t know which is which, so I can'[t delete old numbers from the list in order to make room for new ones.
If blocked numbers had provision for short notes to identify the caller, it would be easier to remove numbers that the spammers have discarded, rather than trying to expand blocking capacity.
The "Do Not Disturb" feature is just not flexible enough. I really like the "No Solitation" feature offered by some, which gives solicitators a clear message to hang up, but allows other callers to press "1" to go ahead and ring through. With "Do Not Disturb", the only options are to send ALL calls to Voicemail or to play the "Not accepting calls" message for everyone not on the call list. I want to be able to receive voicemail from anyone NOT on my call list, and I can't do it.
Modifying Do Not Disturb would solve the problem. Make the call list able to be "On" or "Off". Then allow either "Not accepting calls" message or Voicemail to be activated. This way you have 4 options: 1) Send ALL calls to Voicemail. 2) Send ALL calls the "Not accepting calls" message. 3) Allow call list to ring through and go to voicemail if not answered 4) Allow call list to ring through and play the "Not accepting calls" message if not answered. I STILL want to be able to receive voicemail from someone not on my call list, and there's no way to do that right now.
on 10-06-201311:41 AM - last edited on 10-07-201304:45 PM by ElizabethS
I was considering moving to Georgia Florida is too expensive and I was shocked to find out Fios isn't available anywhere within the whole state so please bring Fios to Georgia I was considering Macon Marietta Atlanta areas I don't get how Atlanta is the hugest metro city I can think of comparable to New York yet they don't have Fios why is that Atlanta for the most part is a very financially stable city
Can you have your fios voice servus upgraded so that i can use my fios roter and make it where i can but a cisco phne and use it as a voip based set up. This would make it much easer on your users making it were less wiring has to be ran around the house and with some of the newer cisco phone they are now even wirless. Pleae do this upgrade since it would bring in more user and make it where we can mangage multiple phone lines as well.
on 09-11-201306:09 PM - last edited on 09-13-201306:03 PM by ElizabethS
My grandmother, 91 years old, has dementia in which she can remember some things sometimes and not others at other times. Recently a called was made to Brasil (where she grew up as an orphanage director where she still have some contacts there). Well the call was 23 minutes long and cost $111, and Verizon put a block till the payment is paid. When I tried to keep the block permanent, the operator told me that function is not available.
I am sure there are MANY other elderly people who might be in this same stage or even a teenager whose parents want to stop them from calling a 'friend' they meet across the world unless they have permission. I would like to have that option as it would help us to make sure my grandma's money is spent on her care and not on phone calls.
We are responsible for all her bills and knowing there is protection from this happening again, would give us one less item to worry about!
There is no way to report a phone outage online if the Verizon Troubleshooter does not work.
The following statement on the website is a lie:
"To create a new repair request, simply select the link below to begin troubleshooting. If the Verizon Troubleshooter cannot resolve your issue, you will be given an opportunity to create a repair ticket or contact our technical support team. who work to resolve the trouble with your service."
Why does Verizon publish such a statement if it doesn't work, if it is untrue?
Solve this problem!! Your IT department should have no problem inserting logic into your Troubleshooter application that presents a contact form if no results are returned by your Troubleshooter.
Verizon should really think about laying down lines for Fios in the 17801, Sunbury PA area. The only option is Service Electric Cable, which has slow internet speed, horrible channel selection, and they charge so much for their "service". Verizon would probably be able to convert every single resident in Sunbury to Fios, with your great prices, fast internet, and huge channel selection.