Customers With Disabilities
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CrankyOldGuy

Change false call blocked message

Status: Acknowledged
by CrankyOldGuy on ‎03-25-2014 07:11 AM

If an incoming call is blocked by the call blocking feature, the caller is told the the number he has reached is "not accepting calls at this time". That is deceptive and FAR too polite. The number is accepting calls from acceptible callers.

 

I would love to be able to have my own call blocked message. Then blocked callers could hear "We are not sorry, but the owner of the number you are trying to reach was so annoyed by previous calls from this number that he went to a lot trouble to use Verizon's creaky call blocking feature to save you from being called an (expletive deleted) and having the phone slammed down on you. Yours is one of only ten numbers to be so honored. Go annoy someone else."

Status: Acknowledged

 

Just like you can dial *69 to get the last caller's phone number (when available), there should be a "*##" code to note the last caller as a nuisance caller (e.g. a telemarketer that ISN'T respecting the local/Federal do not call registry).  Just like Twitter has a "block and report as spam" feature to collect and evaluate feedback from their users, Verizon could do the same, hopefully closing in and quickly shutting down egregious violators like the loathsome "Cardmember Services."

Status: Acknowledged
cfmarofskeiii

Bugs in Website and suggestions for Fios Call Blocking feature

Status: Acknowledged
by cfmarofskeiii on ‎02-27-2014 10:38 AM - last edited on ‎02-27-2014 04:40 PM by Moderator

Note to Verizon technical team:

 

First: There is a logic bug in the Call Block Number routine. With multiple numbers in my blocked list and I go to delete a phone number which I have previously entered to be blocked, I SAVE the changes, the BLOCK CERTAIN NUMBERS Checkbox gets UNCHECKED from it's previous CHECKED value. i.e. the entire feature is getting turned OFF after deleting one of the phone numbers I no longer want blocked.

 

Second: Using WILDCARDS in this numbers to block field such as ? 's and * 's would also make for easier, more flexible and higher capacity functionalities.

 

Third: I need to block more than just 10 numbers. Please raise limit to 20 or 30 something.

 

Thanks!

 

{edited for privacy}

Status: Acknowledged
MattBieneman

Voice mail/Call log display.

Status: Acknowledged
by MattBieneman on ‎01-17-2014 01:34 PM

This page:

 

https://www36.verizon.com/FiOSVoice/members/CallsandMessages.aspx

 

would be a lot more useful if it showed the phone numbers that people are calling from in another column. The column for the Caller ID name is of marginal usefulness because many calls just show UNAVAILABLE or Unknown name. If you have to choose only one of these columns, the phone number would be better than the text.

 

Also, it would be great if the call log could be downloaded as a *.csv file. You could have a Download button, which would display fields to enter Start Date/time, Stop Date/time, or All, and then either download the file or email it. (Allowing the customer to select one of his own FIOS Internet email addresses.)

 

 

Status: Acknowledged

PLEASE ADD SIMULTANEOUS RINGING TO END ROBO CALLING.  I WENT TO NOMOROBO.COM AND THEY SAID VERIZON DOESN'T PARTICIPATE.  I HAVE A RIGHT TO THE USE OF MY HOME PHONE WITHOUT HAVING TO BE INTERRUPTED WITH ROBOCALLING.  I WILL NEVER BUY A PRODUCT/SERVICE FROM A ROBO CALLER, AND WOULD LIKE VERIZON TO PARTICIPATE.  THANK YOU.

Status: Acknowledged
Thank you for your inquiry concerning Simultaneous Ringing. Currently, Simultaneous Ringing is not available to our traditional Wireline customers. It is however available to our FiOS Digital Voice customers.

The most frequent voice mail message I get is from telemarketers who auto-dialers hang up within 3 to 5 seconds after sensing that they have reached a voice mailbox. These messages are nearly always "blank" ... as in no words. A very simple filter created for Verizon's voice mail system could easily apply an auto-delete rule ... if there is no sound on the message and it is less than 5 seconds long, then delete it and don't bother the Verizon customer.

 

What do you think?

Status: Acknowledged
Thank you for sharing your idea! I will share this with the internal team. Have a good day -Chris
Paul21046

Easy phone spam reporting

Status: Not Likely
by Paul21046 on ‎06-19-2013 08:43 AM

Even though we are on the Do Not Call list, we keep getting phone spam. I regularly report the violations, but there are so many that I can't keep up.  

 

I would like a way to flag the incoming call as Phone Spam  and have it immediately reported as a Do-Not-Call violation. Possibly something like pressing a 7 during the call (S for Spam),  followed up by a second 7 (P, as in SPam) to confirm.   

 

It would also be great if Verizon could implement a blocking system where, if a number is reported by several customers, they would block it automatically.  

 

 I'm sure some telemarketer would scream that their rights are being violated, but my right not to be bothered by these people trumps. To get around any regulatory problems, a blocked call could immediately dump to voice mail, or be rejected based on a customer setting.

 

This would kill off the phone spam business.

for your customers that also use the Digital Voice mail alert notifications in our emails, would be great if we had a option

at the time we delete our voice mails/call logs,  that it would also delete the message from the online new message and call logs or visa versa.

it's double duty as it is now to delete the voice messages and call logs.  Thank You. 

 

 

Status: Acknowledged
z-man543

Blocking Calls

Status: Acknowledged
by z-man543 on ‎11-02-2013 07:22 AM

It would be much more helpful if there was a simple key punch someone could use to automatically block the number of the last phone call.   Much like the keys used for identiy blocking, call back.  Then I would have to reenter the last phone number and write it down.  Then if necessary let us edit it on line should we accidently block the wrong number.

Status: Acknowledged
I received a call from Verizon today - the caller ID display was "Unavailable / Unknown Number". I usually don't answer anonymous calls, and in fact I thought I'd used the Verizon phone features to block them. When Verizon contacts customers by phone it would be helpful to have "Verizon Customer "Services" displayed in the caller ID info. More customer-friendly for us, and likely more effective for Verizon, since customers are more likely to answer these calls.
Status: Acknowledged

The "Do Not Disturb" feature is just not flexible enough.  I really like the "No Solitation" feature offered by some, which gives solicitators a clear message to hang up, but allows other callers to press "1" to go ahead and ring through.  With "Do Not Disturb", the only options are to send ALL calls to Voicemail or to play the "Not accepting calls" message for everyone not on the call list.  I want to be able to receive voicemail from anyone NOT on my call list, and I can't do it. 

 

Modifying Do Not Disturb would solve the problem.  Make the call list able to be "On" or "Off".  Then allow either "Not accepting calls" message or Voicemail to be activated.  This way you have 4 options:  1)  Send ALL calls to Voicemail.  2) Send ALL calls the "Not accepting calls" message.  3) Allow call list to ring through and go to voicemail if not answered   4) Allow call list to ring through and play the "Not accepting calls" message if not answered.  I STILL want to be able to receive voicemail from someone not on my call list, and there's no way to do that right now.

 

Thank you.

Status: Maybe Later
Thanks for taking the time to share your ideas. We will consider your suggestions when we do our next round of enhancements.
chessman

Blocking Robo Calls

Status: Maybe Later
by chessman on ‎01-03-2013 01:30 PM

Seems that there is a very easy and efficient way to block robo calls.

 Simply ask the caller to "Select 8" from the dial pad

 

A robo caller cannot do this -- thus NO robo calls get thru

 

This plan is in use in Ohio by Cinci Bell

   (User must select use of this)

Status: Maybe Later
Call Intercept is a feature available in some areas that forces 'unavailable' callers to record a name before the call is put through. We don't currently have this feature for FiOS Digital Voice but will consider it in a future upgrade. Thanks for the suggestion.

There's a flaw with Fios telephone service. If the power goes out for a long time, you eventually won't be able to use your home phone anymore. Last year when Superstorm Sandy hit my area, I had no power for 7 days. Thank god there was no fire or any major emergency needed. What are you suppose to do when the backup battery runs of juice? They say if you push the emergency button, you will get extra 2 hours of battery. That is kind of pointless when every second during an emergency counts. I would have to run into my garage to push the button and then run to my telephone to dial 911.

 

If my telephone line was connected back to the old way, I would still be able to hear the dial tone. Now, its connected to Fios thing and backup battery only last about 6 to 8 hours.

Status: Acknowledged
Good-Buddy

Caller ID Idea

Status: Duplicate
by Good-Buddy on ‎10-18-2013 07:16 AM

I have Fios Digital Voice.  With the Fios Phone Book I can sync my names with different mail service programs, with the phone book in the cloud why can't it sync my names input with Fios caller ID to have Caller ID come up on my screen, TV and Phone, with my input names for cell phones instead of showing the state.  That would be a good add on for Digital voice. 

Status: Duplicate
Thanks for your submission. We are looking at this for a future enhancement
TommyHG

Digital Voice Call Blocking

Status: Duplicate
by TommyHG on ‎05-13-2013 06:19 AM

Two problems with call blocking in Digital Voice. 1) There should be a feature so you can dial a sequence of numbers (like *86 does to access vmail) and have the caller automatically added to the block list. It seems like unnecessary work to have to do it from the call log.  Which brings me to problem 2). We receive (several times a day) robo calls from 234567890. That's a nine-digit number that "add to call block" doesn't recognize as a valid number, so it won't let me add it.  System should be changed to allow blocking of any call, regardless of what number those robo morons dream up.

Status: Duplicate
We're looking at various options in regard to Call Blocking. Thanks for taking the time to share your input.
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