Customers With Disabilities

    Verizon Business Sites

Enter New Idea

For a telephone company, Verizon has very poor telephone service and it does not explain its complicated services on the website.  For example, I want to set up voicemail screening. But, the website does not explain how to use the service once it is set up. I tried and failed to find out how to use it.  Verizon needs to explain its services more carefully and include more information -- not just about sales and setup but also about how to use the services.  It is almost as if, all Verizon cares about is the money we pay -- the rates are very high--but not about the services delivered.  

I tried calling you on the phone to get this information as well and hit a wall.  Your service took me to a place where someone would call me back... but that was also so complicated and difficult that I never got to specify a time for a call. 


Any other business which did this would be out of business soon because of poor phone service. But Verizon is a telephone company so of course you don't have to have good telephone service.



Status: Acknowledged

Caller ID with media server

Status: Acknowledged
by Sofies2ndChoice on ‎08-08-2014 09:42 AM

It seems as if having caller ID information appear on my television is no longer an option with the meida server? (yet another reason why it's going back).

Maybe, someone should like, get this not-so-new technology at least on par with the old system?

I wish I was notified of everything I'd be losing before I paid $25 to upgrade to an inferior service.

Status: Acknowledged

I think that we should be warned when moving from Comcasrt to FIOS that you loose a lot. I use a Mac and an iPhone but there isn't caller ID for the Mac systems. Also there isn't one WiFi hot spot anywhere I have gone in New Jersey. Comon guys catch up to Comcast and show us that you can play in the big leagues and not just say you are better prove it!

Status: Acknowledged

When you add phone numbers that you want to receive phone calls from while the Do Not Disturb feature activated the "blocked" callers get a message saying that I am not accepting phone calls at this time. 


There should be an option for people to be able to leave a voicemail and a choice to of me using the DND message or my own voicemail message.  And in this age of many people having a cell phone and home phone, I should be able to add more than 10 numbers.  I have DND schedule for 10pm to 9am every day because my husband and I get up very early for work (sometimes he works late).  I set up 6 phone numbers so far that I'd like to be able to get through (my cell, husband's cell, kids cells & his work #s). would like to be able to add family member phone #s just in case of an emergency.  Don't like to keep my cell phone on all night since I frequently get wrong #s calling me all hours of the night. 

Status: Acknowledged
Please make In-Home Agent available as an app for the iPad, iPhone, and any other device as I am in need of assistive devices and besides I guarantee many of your other customers would appreciate it as well!
Status: Acknowledged

Distinctive Ring

Status: Acknowledged
by jnmarcus on ‎08-12-2014 02:04 PM

As a new user to Verizon FIOS, i was very displeased to find that within the last six months FIOS dropped their distinctive ring service.  The only wasy to get a fax to anser is to have a dedicated line - at an extra $9.99/mo.   I probably should have checked before sigining on as a triple play subscriber, but you can't think of everything.


I think that Verizon should bring this service back.  They are just ripping off their customers by forcing them to pruchase a second line.    I don't want to pay that much for incidental fax service and the fact that Verizon thinks so little of their customer base does not bode well for the future.   Lots of small home offices have this problem.   



Status: Acknowledged


Just like you can dial *69 to get the last caller's phone number (when available), there should be a "*##" code to note the last caller as a nuisance caller (e.g. a telemarketer that ISN'T respecting the local/Federal do not call registry).  Just like Twitter has a "block and report as spam" feature to collect and evaluate feedback from their users, Verizon could do the same, hopefully closing in and quickly shutting down egregious violators like the loathsome "Cardmember Services."

Status: Acknowledged

Computer generated call reduction

Status: Acknowledged
by sayno2scammers on ‎05-26-2014 09:07 AM

Have you ever received a call and you say hello and nobody answers.  You say hello again and eventually someone comes on the line and tries to sell you a line of bull.  Why can't there be an option to set a disconnect timeline of say 1 second that if there is no response from hello, the line is disconnected.  If the other end has a tone of something to cheat that deterent, the tone can be another trigger to disconnect.  How many of these telemarketers have computer dialed phone calls and they are monitoring lines that are answered.  I am TIRED of it!

Status: Acknowledged



I really like having call notification so I can see who's called while I'm away.  Recently I've been getting some annoying hangup calls from the same few numbers so I thought I'd use selective call block to end the annoyance.


I was surprised and disappointed to discover that call notification and selective call block can't both be enabled at the same time - and, as someone who is familiar with VOIP, can't imagine why that is.


Please fix this? 



P.S. Have been happier with my FiOS for six years than any other ISP/cable/phone provider I've ever had




Status: Acknowledged

Change false call blocked message

Status: Acknowledged
by CrankyOldGuy on ‎03-25-2014 07:11 AM

If an incoming call is blocked by the call blocking feature, the caller is told the the number he has reached is "not accepting calls at this time". That is deceptive and FAR too polite. The number is accepting calls from acceptible callers.


I would love to be able to have my own call blocked message. Then blocked callers could hear "We are not sorry, but the owner of the number you are trying to reach was so annoyed by previous calls from this number that he went to a lot trouble to use Verizon's creaky call blocking feature to save you from being called an (expletive deleted) and having the phone slammed down on you. Yours is one of only ten numbers to be so honored. Go annoy someone else."

Status: Acknowledged

Easy phone spam reporting

Status: Not Likely
by Paul21046 on ‎06-19-2013 08:43 AM

Even though we are on the Do Not Call list, we keep getting phone spam. I regularly report the violations, but there are so many that I can't keep up.  


I would like a way to flag the incoming call as Phone Spam  and have it immediately reported as a Do-Not-Call violation. Possibly something like pressing a 7 during the call (S for Spam),  followed up by a second 7 (P, as in SPam) to confirm.   


It would also be great if Verizon could implement a blocking system where, if a number is reported by several customers, they would block it automatically.  


 I'm sure some telemarketer would scream that their rights are being violated, but my right not to be bothered by these people trumps. To get around any regulatory problems, a blocked call could immediately dump to voice mail, or be rejected based on a customer setting.


This would kill off the phone spam business.

The most frequent voice mail message I get is from telemarketers who auto-dialers hang up within 3 to 5 seconds after sensing that they have reached a voice mailbox. These messages are nearly always "blank" ... as in no words. A very simple filter created for Verizon's voice mail system could easily apply an auto-delete rule ... if there is no sound on the message and it is less than 5 seconds long, then delete it and don't bother the Verizon customer.


What do you think?

Status: Acknowledged
Thank you for sharing your idea! I will share this with the internal team. Have a good day -Chris


Status: Acknowledged
Thank you for your inquiry concerning Simultaneous Ringing. Currently, Simultaneous Ringing is not available to our traditional Wireline customers. It is however available to our FiOS Digital Voice customers.

Bugs in Website and suggestions for Fios Call Blocking feature

Status: Acknowledged
by cfmarofskeiii on ‎02-27-2014 10:38 AM - last edited on ‎02-27-2014 04:40 PM by Moderator

Note to Verizon technical team:


First: There is a logic bug in the Call Block Number routine. With multiple numbers in my blocked list and I go to delete a phone number which I have previously entered to be blocked, I SAVE the changes, the BLOCK CERTAIN NUMBERS Checkbox gets UNCHECKED from it's previous CHECKED value. i.e. the entire feature is getting turned OFF after deleting one of the phone numbers I no longer want blocked.


Second: Using WILDCARDS in this numbers to block field such as ? 's and * 's would also make for easier, more flexible and higher capacity functionalities.


Third: I need to block more than just 10 numbers. Please raise limit to 20 or 30 something.




{edited for privacy}

Status: Acknowledged

Blocking Robo Calls

Status: Maybe Later
by chessman on ‎01-03-2013 01:30 PM

Seems that there is a very easy and efficient way to block robo calls.

 Simply ask the caller to "Select 8" from the dial pad


A robo caller cannot do this -- thus NO robo calls get thru


This plan is in use in Ohio by Cinci Bell

   (User must select use of this)

Status: Maybe Later
Call Intercept is a feature available in some areas that forces 'unavailable' callers to record a name before the call is put through. We don't currently have this feature for FiOS Digital Voice but will consider it in a future upgrade. Thanks for the suggestion.
Idea Statuses
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Have an Idea?
If you have a new idea to share, please search before posting. Many times someone else has already posted your idea and you can just vote there instead!
Idea Statuses

Account & Services

  • Pay Bill
  • Add/Change Services
  • Manage My Rewards+
  • Renew Your Contract
  • Manage Services
  • Visual 411

Email, News & TV

  • Check Email
  • Announcements

Support Tools