Two problems with call blocking in Digital Voice. 1) There should be a feature so you can dial a sequence of numbers (like *86 does to access vmail) and have the caller automatically added to the block list. It seems like unnecessary work to have to do it from the call log. Which brings me to problem 2). We receive (several times a day) robo calls from 234567890. That's a nine-digit number that "add to call block" doesn't recognize as a valid number, so it won't let me add it. System should be changed to allow blocking of any call, regardless of what number those robo morons dream up.
The busy greeting should kick in when I am on a call and a 2nd call comes in (I hear the call waiting beep) and I choose to not answer the 2nd call. It used to work that way, but since I 'upgraded?' to FIOS Digital Voice it no longer works that way. I am very disappointed that this feature was taken away when I 'upgraded' my service.
Speed Dial 100 needs a pause function. I rely on my fast Fios connection when working from home, but I need to be able to access my office voice mail quickly and seamlessly. To do so, I need to program my company voicemail number, then a pause, then my voice mailbox number and access code. Inability to pause means many more key presses (at least 10-15) just to access my messages. This slows down my work flow and delays my responses to clients. Many other speed dialers offer a pause function. Any chance Fios will catch up with this key feature?
Your FIOS voice mail isn't good. Why not make it like the standard out there. Both at work and with Verizon wireless, the number options are the same.
My biggest gripe is that after a message plays, you con't give me an option to delete it--as with verizon wireless. I have to listen to it again and then press <3> while listening. If I happen to listen to a message and wait just a second after it finishes, pressing <3> for delete puts me into some other mode.
Fix this and you'll make me an even more satisfied FIOS customer!
Provide a means of blocking calls based on caller ID and community votes.
For example, suppose I get a call from one of the lower-your-credit-card-interest-rate scams. I should be able to flag that call after hanging up.
Flagging could be done in one of two ways:
1. For those who get e-mail notification of caller ID, provide a link in the message for "Report this call as fraud or scam."
2. Provide a "star code" (e.g. *61, *92, etc.) to flag the last call as fraud/scam.
After enough users flag that number, calls from that number should be blocked for anyone who has enabled community-based blocking. The fraud/scam caller should be dumped to a voice message that informs them that the Verizon subscriber has elected to block calls based on community feedback.
Provide a means of requesting removal whereby the caller has to provide actual identifiation, contact information, etc. That way, only legitimate callers, such as political campaigns, would request removal.
Details about how many votes, the time frame for the votes, how long the number stays on the phone-spam list, how to weight votes (e.g. Bob Smith, who continually flags numbers no one else does), etc. can be adjusted.
If you provided this feature, you would find a lot of very happy customers and probable no small amount of new business.
Since switching to FIOS from Cox, we have received numerous voice mails with no message attached every single day - some days more than a dozen. Virtually every one of these is from a robo call. I can't use call blocking because of the limit on the number of different numbers these come from, and there are just too many of them to keep track of. It is quite time consuming to manage these unwanted voice mails.
How about modifying the voice mail protocol so that the caller must enter a digit or sequence of digits on the keypad before they can leave a voice mail. This won't eliminate all of the unwanted (and normally empty) voice mails, but it should eliminate quite a few.
The do-not-call list no longer works, so it's time for Verizon to do their part to help their customers with this real problem. You've given us caller ID so we can just not answer unwanted calls, but that doesn't help if they caller allows their call to enter the voice mail system. Without a more effective way to deal with this problem, I may have to resort to turning off voice mail completely.
A great concept but have found it simply does not work. Regardless whether setting up for one period of time or a repeated schedule all calls outside of the time period go to voice mail. Example - trying to set up to have calls go to voice mail between 6:30 pm-11:30 pm to avoid the nuisance telemarketer calls - when i established this and then tested by calling home number outside of this time period the DND was activated and all I got was voicemail. I have read more complaints about this feature not working going back up to 3 years. What's the point of having the feature if it doesn't work. And, yes I suppose we could set it up every night and turn it off the next morning but why should we waste our time having to do this. Very frustrating to say the least.
I have a "bundle" discount for phone and internet and some other discount for having "one bill" with my cell phone and home services
My apartment has only ONE phone jack. I had used a splitter to plug in both my phone and internet but the phone was interfering with the internet (yes, I had the filter on the phone line) so I had to unplug the phone or risk 3 hours on the phone with tech support to reset my motem every 3 days.
I wanted to have the phone disconnected and save myself 25.00 a month, but without phone service I can't get internet...with current technology, this is ridiculous! My town will apparently never get FIOS so I am forced to start looking to the cable company to see what they can do for me. It's a shame since I have never gone to another phone company since it was Bell Telephone.....Sorry Verizon but I work too hard for my money to give it to a company that isn't being as loyal to me as I've been to them!
Why can't your techs add a call log to the caller id menu??? Why should I have to subscribe to your digital voice and pay additional charges when I already have caller id available???? This should be a simple addition to the id menu and something you should not have to pay in addition to your already connected service-what about it out there do you agree?????
Just came over to FIOS from Xfinicrap. Voicemails should be available in the email folder. That's the only thing I'll miss from over there. I could listen to voicemail, or view a transcribed copy in my inbox.
The digital voicemail is not up to Verizon standards -
it is a slow login every time I want to check voicemail
message playback is clunky, slow and unreliable
Too many Java updates, and tries to install Ask.com tolbar every time.
CallWave had a way better call/message interface - no Java, logged you in when you turned on your computer. Scroll through new messages on top, numbers below (eRollodex) - pops up onScreen when when a message is left - not clunky and unreliable.
I love my FiOs service - but you need to do better here
on 04-13-201301:07 PM - last edited on 04-13-201301:15 PM by ElizabethS
I know Verizon has long been good at engineering -- I am very happy with most of engineer products from Verizon so far, except some of them.
I wish I could, not far from today, I could download a SoftPhone software from Verizon website, or from my account, install my PC and iPhone, so that I can use my address book either in my PC or iPhone or even on Verizon account, to call anybody in the world. Today, I can do this only from the following combination: 1) my verizon home phone, 2) Google voice, 3) my iTalkBB phone 4) my iPhone softphone apps from a) Google voice, b) iTalkBB, c) Skype --- I believe verizon has the capability in doing those all!!!
The benefit I may be able to gain is to use only one phone number to dial out so my friends or customers will not need to think about dialing or texting me which numbers.
I can share with you that right now, I don't give out my verizon phone number since the Verizon function is not rich enough even though it has the great calling features today, such as "Simultenious Ring", "Forwarding" and" and "Follow Me". I am using Google Voice virtual phone number to forward back to my Verizon home/Soho phone number to do it, this way, Google Voice has all of the "Simultenious Ring", "Forwarding" but not "Follow Me" function, but much more, such as text message, phone logs, especially SoftPhone on my PC, iPad and iPhone, no matter where I am, at home, in office or in a hotel in anywhere in the United States or out side the country, people on see my Google phone number, or only need to remember my google phone number. I hope Verizon can get into this tech world and do better than Google Voice.
See -- here I can only use my Verizon phone when I am physically at home, not I don't want to give this number out in case other people call me that I am not able to answer.
I have verizon voice. In order to go through and manage my voice settings, I have to go through multiple epileps inducing ads and multiple screens. Make the interface fast and simple!! The internet is fast everywhere except verizon!!
You can do better. Also allow call manager from your mobile app.
Your home control is a good example of what you do well. Great product.
Telemarketing. It is very simple. In a mannner similar to call intercept. allow a restriction that requires ( at our option) to do something like press # to connect. RObocalls would be eliminated.