Customers With Disabilities
Enter New Idea

I found out Verizon is able to access any information and setting in the FIOS router in my house even when all passwords and settings accessible to the user in that box have been changed. I found this this when I tried to pay my Verizon Bill (I have FIOS TV and Internet service) and found out displayed on my web page the SSID of my home Wi-Fi for which the broadcast has always been “disabled”. By clicking “unhide” it also displayed my home  Wi-Fi password on the same web page. I was confirmed the protocol used is CWMP which the user has no way to block  on the router.

It is similar to an owner renting a place and keeping a back door, or copies of all the keys (even of the safe inside the house) without telling the tenant, without allowing him to change any locks, and getting into the house to do some updates/modifications without the tenant’s authorization.

Verizon should at least provide an opt-out option preventing them to have access to our private networks and not to provide "what they call help" to customers against their will.

GalOBX

Verizon Tip of the Day

Status: Acknowledged
by GalOBX on ‎02-02-2014 03:40 PM

PLEASE remove the Verizon Tip of the Day that appears when the TV is first turned on.  Using the suggested Menu button to switch to live TV does not work on some models.  The set top box is automatically cut off and has to be turned back on, which cuts the TV off.  It's an aggravating time consuming process.  I don't even read the tip. I just want to watch my program.

Status: Acknowledged
walt178

Pop up help

Status: Acknowledged
by Silver Contributor III on ‎01-05-2014 07:54 AM

When I go to a page on the My Verizon portion of the site a popup help screen routinely appears.  Usually within 2-5 seconds.   How about letting me read the page, or at least the heading, before asking if I want help? 

Status: Acknowledged

As noted in this thread:

 

http://forums.verizon.com/t5/FiOS-Internet/WPA2-Key-Visible/m-p/622603

 

... it is possible to gain access to security-related wireless information on MyVerizon.  This situation is similar to that encountered in STB menus where such information is also displayed.  The release of IMG 1.9.4 addressed this issue for the STB menu, but the issue still exists on MyVerizon.

 

It is not at all clear that this feature is a good idea, but even if it is decided that that's the case, there should be an option to prevent the display of sensitive user information on the MyVerizon servers.

Status: Acknowledged
Completely understood. This has been previously mentioned and has been put before the approprioate teams.
jclnrv

Stop allowing tracking.

Status: Acknowledged
by jclnrv on ‎11-21-2012 07:22 AM

Verizon is allowing 3 Network trackers (Omniture, Dedicated Networks and X+1) and 5 Companies ( Real Media, Omniture, Visual Sciences, Double Click and X+1) to hang tags and track us.  Please, just stop allowing the tracking

 

Status: Acknowledged
MarkL

Bring Back MSN Premium

Status: Acknowledged
by MarkL on ‎01-03-2012 03:38 PM

So I just go the word that MSN Premium will stop being my ISP portal for my verizon/MSN email accounts, unless I pay more for MSN Premium.

 

I suppose this is because Verizon wants the ad space/revenue.  The only thing is when I went to log on, I get an error message that is not decipherable (may be user/password error, but who can tell????)

 

BRING BACK MY MSN for FREE.  I pay enough for the service that I do not deserve to be nickled and dimed like this.  


BAD IDEA.  The $2 fee to pay your bill didn't work, so let's try this!!!

 

Do you want to keep your MSN too?   Let's hear it!

 

Mark L

 

Status: Acknowledged
KathyByrne

Signing in

Status: Acknowledged
by KathyByrne on ‎01-25-2013 06:27 AM

Why must I sign in on Verizon whenever I go to a different site?  what is the use of signing in for 2 weeks when I can't be "remembered" for ten minutes?

Status: Acknowledged
sknepp

Verizon Connections

Status: Acknowledged
by sknepp on ‎08-29-2013 09:01 AM

I know many of us work for companies that have discounts with Verizon Wireless.  Yet when we sign up for Verizon TV/Internet/Phone company - the discount is not carried over or available.  So if you are going to operate totally separately - why make the Connections site so hard to find?  Additionally - why not have a button where you can see at a glance all the companies that are currently signed up?  My company goes by several different names.  Lastly, and most importantly, I could absolutely not find any directions or contacts that could direct a company on where they could sign up to be a Connections participant and get a discount out to their employees.  It would be awesome if you could provide a contact easily found on your website or directions on how to apply to be a company participating in your Connections program.  Thank you.

Status: Acknowledged
Thanks so much for the inquiry. The appropriate team has been notified.
topdog

Tablet Giveaway Ad

Status: Acknowledged
by on ‎09-23-2013 02:28 PM

Please take the tablet giveaway ad off the home page.  It is so annoying that I have changed home pages until this giveaway is over.  If you must have it, just place it somewhere on the page without the pop-up.

Status: Acknowledged
kinjo71

Channel lineup and Fios programming

Status: Acknowledged
by kinjo71 on ‎02-16-2013 07:05 AM

Create a section on your website that will let customers see what channels and programming that verizon intends to add or drop in the near future.

Status: Acknowledged
Sounds like a "Coming Soon" section. Interesting concept. I will share this with the forums team as well as the My Verizon group. Keep the ideas coming.
Davey1964

Keep politics off the Hompage!!

Status: Acknowledged
by Davey1964 on ‎09-20-2012 06:59 AM

My idea is not just of my own thought but of many others. I should not have to see any biased news postings/links referring to a presidential candidate on My Verizon's Home Page. It is biased in that it cast a negative light on a certain presidential candidate. I,We can look up that news on our own instead of having to look at it by force.( we do not need any helpful links) It would be in My Verizon's best interest not to forcibly post the news/links in a highly  competitive consumer driven entity that wants customer retention.Therefore, My Verizon should not share it's own political opinion's/postings/agenda  with it's customers no matter what political candidate it supports. ...Thank You

Status: Acknowledged
bboson

Pop up and info sliders.

Status: Acknowledged
by bboson on ‎08-27-2013 06:24 AM

This is absolutely ridiculous on the number of pop ups/ins, sliders that come across from the side on the screen when a person signs on to their account page to check on something.  This should absolutely be reduced.  I could not even see the icons I needed to get to.  Something was always asking me if I needed to chat or you could be a winner for something Verizon is advertising.  It was nonstop.  Very irritating.  Makes me not even want to sign in to my account.  Very frustrated with all this nonsense. 

Status: Acknowledged
Your request is understood. This will be shareds with the My Verizon development team. Keep your suggestions coming.

:womanfrustrated: WELL THAT'S PUTTING IT MILDLY. I NEVER CAN JUST LOG IN AS IT TELLS ME WRONG USERNAME, PASSWORD. I END UP HAVING TO LOGIN IN SO MANY TIMES I NOW USE ANOTHER E-MAIL AND IT REMEMBERS ME EVERYTIME.

Status: Acknowledged
HDHIGHSTEEL5

ACCOUNT INFORMATION

Status: Acknowledged
by HDHIGHSTEEL5 on ‎01-20-2014 09:14 AM

ONCE YOU'VE REGISTERED ONLINE FOR VERIZON, THERE SHOULD BE NO NEED TO OBTAIN A PIN TO ACCESS ACCOUNT INFORMATION - IT VERY ANNOYING!

Status: Acknowledged
virgil8sum

Restructure the "My Verizon" Web Site

Status: Acknowledged
by virgil8sum on ‎04-30-2013 04:13 PM - last edited on ‎05-03-2013 04:22 PM by Moderator

Verizon, your web site is a mess. I am going to assume you are the victim of explosive growth and the site grew like Topsy with no control from the management. If I assume the web site is just the way you want it then I have to think it is diabolical in scope and is designed to minimize calls and complaints and reduce "face time" with the customer. Let me assume the former.

1. Separate Selling and Service. A customer who is trying to get his system up to expectations does not want to be barraged with offers of faster service, more content,and new gizmos.

2. If the mission statement of the Service portion is to a. Find the problem, b. Provide a solution, c. Follow-up until the customer is satisfied; then the task is to construct simple (er) flow charts of questions  (Filters if you will) to separate Billing, Hardware, Software and the ever present Cockpit problems. You have not done this very well.

3. The complaint system, as it is now constructed is assaultive to the customer. Starting with the music on hold (percussive and repetitive) 

4.. The in-home agent is a silly application which is a time waster. FAQ's work better than that if properly filtered.

The above thoughts were generated after my "trouble ticket" {edited for privacy} went nowhere and informed my decision to just cancel everything and start fresh with another company and a whole new set of problems.

 

{edited for privacy}

Status: Acknowledged
Your ideas have been forwarded to the proper team. Your comments and suggestions are valued. Please continue to post in the Idea Exchange and Community Forums.
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