Customers With Disabilities

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Enter New Idea

I really find it pretty awful that your website has endless ways for current customers to add new services to their bill but NO WAY TO ACTUALLY CANCEL SERVICES online. I can't wait to call customer service and waste 45 minutes of my life just trying to end my services.

Status: Acknowledged

Billing Changes Notificiation for Online

Status: Acknowledged
by MicheleS on ‎06-23-2014 09:56 AM

When receiving paperless billing, any notifications of future billing changes should be either in the email notice of the month's bill (preferably in red so it won't be missed), or somewhere on the top when you open up the current month's bill from the email link, highlighted in some way, either in a box, or in red, etc. 


I just received my bill, and it has increased.  I was told that I received notice in April's billing but I would only have seen that on the printed version.  If my billing is identical every month, there is no reason I would be checking the PDF version of a paper bill every month, so therefore it is missed.


My suggestion, respectfully, is that Verizon should adjust all paper-oriented billing notices to be reflected "at-a-glance" if one is paying online.  That would be more consistent with why people choose to do this online - to not only save paper, but for time-efficiency.

Status: Acknowledged

Verification of Name Spelling on Site

Status: Acknowledged
by ZeeVee on ‎06-10-2014 12:56 AM - last edited on ‎06-11-2014 05:35 PM by Moderator

A protocol should be, if not already established by Verizon to guarantee quality service by simply spelling the name of its customers' correctly. Steps should be taken to assure the name on the site matches that name on the bill. Notations should be reviewed and followed upon to make sure the corrections have been that customer "My Verizon's" page.  I have been a customer with Verizon for over four years, and have requested this correction to the spelling of my name-repeatedly.  It is obvious to me; none of the previously mentioned is being done.  What other suggestions would you make to achieve the desired result-the correct spelling of your name?

Status: Acknowledged

Bring back honorable service for your customers

Status: Acknowledged
by nomoretyrants on ‎06-08-2014 12:39 PM - last edited on ‎06-08-2014 03:23 PM by Moderator

I downloaded My Verizon, not realizing it was a tyrannical program that will no longer allow me to use a browser of my choice. Now I am locked into using Google 100% of the time. I prefer Internet Explorer for a browser most of the time.


I tried to uninstall My Verizon but you tryants want total control of us, just like the government is working on. I won't give up on  trying to get rid of My Verizon and its browser control function, just like a browser redirect virus does.. I have had Verizon phone service for many decades and Verizon DSL for a few decades now also, but I am getting sick of the infestation of tryants in this country, from the government on down including service companies like yours. I am on the verge of discontinuing my service with you, totally, and if it happens, I am very stubborn and will never be back.You are even tryrannical about what your website will allow us to do, but that is very common on the WEB.


If you didn't get it, I am {word filter avoidance}!

Status: Acknowledged

I found out Verizon is able to access any information and setting in the FIOS router in my house even when all passwords and settings accessible to the user in that box have been changed. I found this this when I tried to pay my Verizon Bill (I have FIOS TV and Internet service) and found out displayed on my web page the SSID of my home Wi-Fi for which the broadcast has always been “disabled”. By clicking “unhide” it also displayed my home  Wi-Fi password on the same web page. I was confirmed the protocol used is CWMP which the user has no way to block  on the router.

It is similar to an owner renting a place and keeping a back door, or copies of all the keys (even of the safe inside the house) without telling the tenant, without allowing him to change any locks, and getting into the house to do some updates/modifications without the tenant’s authorization.

Verizon should at least provide an opt-out option preventing them to have access to our private networks and not to provide "what they call help" to customers against their will.


Stop allowing tracking.

Status: Acknowledged
by jclnrv on ‎11-21-2012 07:22 AM

Verizon is allowing 3 Network trackers (Omniture, Dedicated Networks and X+1) and 5 Companies ( Real Media, Omniture, Visual Sciences, Double Click and X+1) to hang tags and track us.  Please, just stop allowing the tracking


Status: Acknowledged

Bring Back MSN Premium

Status: Acknowledged
by MarkL on ‎01-03-2012 03:38 PM

So I just go the word that MSN Premium will stop being my ISP portal for my verizon/MSN email accounts, unless I pay more for MSN Premium.


I suppose this is because Verizon wants the ad space/revenue.  The only thing is when I went to log on, I get an error message that is not decipherable (may be user/password error, but who can tell????)


BRING BACK MY MSN for FREE.  I pay enough for the service that I do not deserve to be nickled and dimed like this.  

BAD IDEA.  The $2 fee to pay your bill didn't work, so let's try this!!!


Do you want to keep your MSN too?   Let's hear it!


Mark L


Status: Acknowledged

Signing in

Status: Acknowledged
by KathyByrne on ‎01-25-2013 06:27 AM

Why must I sign in on Verizon whenever I go to a different site?  what is the use of signing in for 2 weeks when I can't be "remembered" for ten minutes?

Status: Acknowledged

As noted in this thread:


... it is possible to gain access to security-related wireless information on MyVerizon.  This situation is similar to that encountered in STB menus where such information is also displayed.  The release of IMG 1.9.4 addressed this issue for the STB menu, but the issue still exists on MyVerizon.


It is not at all clear that this feature is a good idea, but even if it is decided that that's the case, there should be an option to prevent the display of sensitive user information on the MyVerizon servers.

Status: Acknowledged
Completely understood. This has been previously mentioned and has been put before the approprioate teams.

Pop up help

Status: Acknowledged
by Silver Contributor III on ‎01-05-2014 07:54 AM

When I go to a page on the My Verizon portion of the site a popup help screen routinely appears.  Usually within 2-5 seconds.   How about letting me read the page, or at least the heading, before asking if I want help? 

Status: Acknowledged

Verizon Tip of the Day

Status: Acknowledged
by GalOBX on ‎02-02-2014 03:40 PM

PLEASE remove the Verizon Tip of the Day that appears when the TV is first turned on.  Using the suggested Menu button to switch to live TV does not work on some models.  The set top box is automatically cut off and has to be turned back on, which cuts the TV off.  It's an aggravating time consuming process.  I don't even read the tip. I just want to watch my program.

Status: Acknowledged

Keep politics off the Hompage!!

Status: Acknowledged
by Davey1964 on ‎09-20-2012 06:59 AM

My idea is not just of my own thought but of many others. I should not have to see any biased news postings/links referring to a presidential candidate on My Verizon's Home Page. It is biased in that it cast a negative light on a certain presidential candidate. I,We can look up that news on our own instead of having to look at it by force.( we do not need any helpful links) It would be in My Verizon's best interest not to forcibly post the news/links in a highly  competitive consumer driven entity that wants customer retention.Therefore, My Verizon should not share it's own political opinion's/postings/agenda  with it's customers no matter what political candidate it supports. ...Thank You

Status: Acknowledged

Channel lineup and Fios programming

Status: Acknowledged
by kinjo71 on ‎02-16-2013 07:05 AM

Create a section on your website that will let customers see what channels and programming that verizon intends to add or drop in the near future.

Status: Acknowledged
Sounds like a "Coming Soon" section. Interesting concept. I will share this with the forums team as well as the My Verizon group. Keep the ideas coming.

Verizon Connections

Status: Acknowledged
by sknepp on ‎08-29-2013 09:01 AM

I know many of us work for companies that have discounts with Verizon Wireless.  Yet when we sign up for Verizon TV/Internet/Phone company - the discount is not carried over or available.  So if you are going to operate totally separately - why make the Connections site so hard to find?  Additionally - why not have a button where you can see at a glance all the companies that are currently signed up?  My company goes by several different names.  Lastly, and most importantly, I could absolutely not find any directions or contacts that could direct a company on where they could sign up to be a Connections participant and get a discount out to their employees.  It would be awesome if you could provide a contact easily found on your website or directions on how to apply to be a company participating in your Connections program.  Thank you.

Status: Acknowledged
Thanks so much for the inquiry. The appropriate team has been notified.

Tablet Giveaway Ad

Status: Acknowledged
by on ‎09-23-2013 02:28 PM

Please take the tablet giveaway ad off the home page.  It is so annoying that I have changed home pages until this giveaway is over.  If you must have it, just place it somewhere on the page without the pop-up.

Status: Acknowledged
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