Your FIOS voice mail isn't good. Why not make it like the standard out there. Both at work and with Verizon wireless, the number options are the same.
My biggest gripe is that after a message plays, you con't give me an option to delete it--as with verizon wireless. I have to listen to it again and then press <3> while listening. If I happen to listen to a message and wait just a second after it finishes, pressing <3> for delete puts me into some other mode.
Fix this and you'll make me an even more satisfied FIOS customer!
Just came over to FIOS from Xfinicrap. Voicemails should be available in the email folder. That's the only thing I'll miss from over there. I could listen to voicemail, or view a transcribed copy in my inbox.
It is hard to remember all the channels I receive.
I would like the option to grey out the channels that are not part of my plan so that I don't have to browse channels, choose something, then find I don't get it. Also, make it impossible to record channels I do not get on the DVR.
We need the ability to schedule the recording of a show to end early as well as after. So many shows now end a minute or two after the hour it messes with the scheduling of the next hours recordings. Also it would be helpful to be able to start shows after not just early.
on 10-08-201007:06 AM - last edited on 10-25-201205:57 AM by ElizabethS
Since BBC-HD has already been asked for I'll as for some more. I have the Ultimate HD package and have little interest in sports, yet that seems to be all we're getting as far as new channels these days.
Cartoon Network HD has tons of new HD programing, the Brave and the Bold, Sym-Bionic Titan, etc.
Since Funimation switched over to HD, FIOS now streams the HD channel downconverted on the SD channel and it looks terrible. The resulting picture is either 4:3 letterboxed, or even worse, for 4:3 programming we have a postage stamp sized picture. It's virtually unwatchable. Please add them as a full HD channel ASAP.
Please update the channel lineups that can be printed online. The last update was 2010 and the Select lineup is not available. I understand I can view the lineup online and in the guide. I have an elderly parent that just likes to have a printed lineup in his hand to look at. Thank you.
I can't make a post that includes personal and account information. I think We need a private support board that customers can access, and post private information that only Verizon and the customer can View. Sort of what they have on DSLReports.
Your website is HORRIBLE. I have been trying for over 1 week to pay my bill. I can't even pull a copy of the statement. This is the worst website that I have ever tried to use. Tonight I was finally able to log in and then pay the bill. But I can't even pull a copy of my statement. This is ridiculous.