Customers With Disabilities
Enter New Idea

Please ADD TCM-HD and some other channels.

Status: New Idea
by Sammy14221 on ‎04-20-2014 07:29 PM

I have been a FIOS Ultimate HD subscriber and would like to see Verizon FIOS add the following channels in HD. I had them with my previous provider.


1. TCM-HD---channel I miss the most.

2. UP-HD

3. Inspiration-HD

4. Hallmark Channel HD

5 FS2-HD


7. ION Network---local channel 51.1 Batavia, NY

8. H2-HD

9. Esqure-HD

10. Longhorn--HD


In addition I would like to see the following local channels added to the WNY lineup.

1. CBC---Toronto-HD

2. CFTO-Toronto-HD

3. THIS Network 67.2

4. Retro TV Network 56.1

Here's and idea, stop overcharging your long time, loyal customers. This way you won't be forcing them to drop your services to get a better price. In almost every other business model long time and loyal customers get better pricing than new customers. Instaed you bend over your long term customers and rip them off.

The absorbitant fees you charge for your cable boxes, which you require to make your services work, are criminal. $40/month, forever, for equipment that cost Verizom less than a couple of hundred dollars is one of your biggest problems. And then, to top it off, you have to jump through hoops when you are made to return the equipment. Figuring that I have paid off the equipment 10 times over I should own it by now! Verizon was bainging us $240/month for what Cablevision is now cahrging $120/month. My advice to everyone, be cuthroat and dump your provider as soon as your initial term is up, it's the only way to keep from being robbed.

I am very tired of the way you cannot send me a paper bill every month.

I have made it very clear that this is my preference, but over the course this past year, I may get a paper bill one month and the next I do not. This causes me to to have late payments.

Stop making it hard for me to pay my bill in the way that I prefer. I do not want your "highly convenient" electronic bill pay.


If I can't get a paper bill consistently, my next step is to find another phone service.


And, by the way, your website is awful.



Mike Scott


4k content

Status: New Idea
by bgil3344 on ‎04-18-2014 08:57 PM

Sales of 4K tv's are on the rise and everyone who has one is craving true 4K content.

My idea is that Verizon should be the first to offer a channel with all true 4K content.

It would be a big hit and would for sure add new subcribers who need the 4K content for their new  tv's.


MyFiOS App

Status: New Idea
by djmaloy on ‎04-19-2014 03:47 PM

I am not sure why I am bothering again, because the thread will probably just be moved again without any response at all from Verizon which is insulting to a long time customer.  -- Could we PLEASE get an update to the status of WIndows 8 and Windows Phone 8 Apps for Verizion FiOS.  It was responded to and acknowledged back in 2012 and we have not heard a word since...   Please provide an update and just don't move the post.. 


Correct Video Aspect to be Retained

Status: New Idea
by PaulAlbert on ‎04-19-2014 10:32 AM

To conserve HDDVR capacity I record in SD at times but there is a problem.

The video aspect keeps automatically switching to small partial screen every time we speed through commercials so we have to readjust video aspect back to full screen. That's 3 clicks on the aspect button after each fast forwarding through each commercial. Switching to smaller video aspect also occurs at show change when one show ends and the next begins. This makes no sense and is user unfriendly. Their are many other situations that the video aspect automatically switches back to partial screen and it has to be manually corrected. You can't take a fast look at the Weather Wigit or Search a show or in and out of Guide without that aspect automatically switching to partial screen.


Please make the aspect manual so it doesn't keep changing incorrectly automatically

or make it adjustable settings with the a manual default. Please offer Manual and Automatic settings .


I've had no luck suggesting this to verizon's Fiber solutions department for many years.

I found out Verizon is able to access any information and setting in the FIOS router in my house even when all passwords and settings accessible to the user in that box have been changed. I found this this when I tried to pay my Verizon Bill (I have FIOS TV and Internet service) and found out displayed on my web page the SSID of my home Wi-Fi for which the broadcast has always been “disabled”. By clicking “unhide” it also displayed my home  Wi-Fi password on the same web page. I was confirmed the protocol used is CWMP which the user has no way to block  on the router.

It is similar to an owner renting a place and keeping a back door, or copies of all the keys (even of the safe inside the house) without telling the tenant, without allowing him to change any locks, and getting into the house to do some updates/modifications without the tenant’s authorization.

Verizon should at least provide an opt-out option preventing them to have access to our private networks and not to provide "what they call help" to customers against their will.


on demand only service

Status: New Idea
by ulises on ‎11-22-2013 09:47 PM

Heres a thought why dont you make a type of ON DEMAND only service include all new pay movies and preamium channels movies and series without subscribing to channels  and include every on demand available. You can call it On Demand preamium, which includes all on demand movies, all on demand new movies, all on demand preamium channels and any oher channels that offer on demand but without the regular or other cable channels just a strictly On Demand 


Be honest

Status: New Idea
by keyspan on ‎10-23-2013 03:54 PM

How about the idea of being honest in sales/marketing!  Don't sell one package, then move some prime channels into a more expensive package forcing people to upgrade their plan.  One buys a TV package because of the channels and shows in that package.  Bad practice, and certainly deceptive to then change that resulting in one having to upgrade to get the same shows they originally purchased.


I am really displeased about this and just might go back to Time Warner  Have been with them for 10 years and they never did that.  I got suckered into FIOs sales and marketing ploys.


Spell check

Status: New Idea
by Silver Contributor III on ‎10-23-2013 03:29 PM

Spell check should be modified so that when the original message is quoted it does not get checked along with the response.  Or at least provide an option to not check it. 


Frequently when quoting messages I see spelling errors.  But I do not believe it is appropriate to edit someone else's post.  Thus I do not need to see their errors, and consequently have to cycle through them to get to my own. 


Since I am in the elite group of people who use spell check, I hope this request gets approved.  Although it is possible that those I think use spell check are just better spellers than I am.

With Time Warner Cable I used to upgrade my dvr every year so I can get a higher capacity one that records more. I used to also change my modem every time they made a smaller and thinner one. Verizon charges you $40 to upgrade your equipment! That really is unfair for customers. Cable companies don't charge you to swap out your equipment. If Verizon wants to be competitive then they also shouldn't charge. People are renting the equipment so they should be able to change it whenever they want. If Verizon is claiming they're better than cable then why aren't they acting like it?

I love cooking shows, but the Food Network is godawful. There is superior programming on The Cooking Channel and PBS. It would be fantastic if I had access to those channels via the app. We have the channels through FiOS anyway.

Keep Fox

Status: New Idea
by tdroller on ‎12-13-2011 07:08 PM

I understand Fox is going to be dropped from the Fios line up.  It's one of my favorite channels, and I will be very upset if this happens.  I have to say I will be looking to change my provider if this goes ahead.  


Website could use a total overhaul

Status: New Idea
by SimpleIsBetter on ‎11-02-2011 06:12 PM

The one thing that Steve Jobs taught the world is that simple human interfaces are better.


Why do people set Google to be their home page?  It is SIMPLE and loads quickly.


The verizon website is NOT simple.  It is cluttered and littered and very inefficient.


I loose patience with it every time I try to do anything.


I have to visually search very hard to find anything on any page.  Nothing is obvious.

Then I have to click and click and click to get to the information I desire.


For example, when I go to look at my cell phone calls, it gives me this little tiny window that I have to scroll around.

But that's only one of 15 or so windows.  I have to click and click and click to get to the one I want.

Very cute.  Very inefficient.  I would like one very long listing.  My browser gives me a way to scroll.

Why does Verizon have to put a scrolling window inside a scrolling browser?

Maybe someone is trying way to hard to earn their paycheck.

And then it times out and resets.  Very secure.  So secure it discourages normal users.





Your German International channel,DW is in German.  It is also available in English.  Since it is desugbed for U.S. audiences we could understand it betteer if it was received in English.  Why don't you conctact DW and use the English version.

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