With Time Warner Cable I used to upgrade my dvr every year so I can get a higher capacity one that records more. I used to also change my modem every time they made a smaller and thinner one. Verizon charges you $40 to upgrade your equipment! That really is unfair for customers. Cable companies don't charge you to swap out your equipment. If Verizon wants to be competitive then they also shouldn't charge. People are renting the equipment so they should be able to change it whenever they want. If Verizon is claiming they're better than cable then why aren't they acting like it?
The one thing that Steve Jobs taught the world is that simple human interfaces are better.
Why do people set Google to be their home page? It is SIMPLE and loads quickly.
The verizon website is NOT simple. It is cluttered and littered and very inefficient.
I loose patience with it every time I try to do anything.
I have to visually search very hard to find anything on any page. Nothing is obvious.
Then I have to click and click and click to get to the information I desire.
For example, when I go to look at my cell phone calls, it gives me this little tiny window that I have to scroll around.
But that's only one of 15 or so windows. I have to click and click and click to get to the one I want.
Very cute. Very inefficient. I would like one very long listing. My browser gives me a way to scroll.
Why does Verizon have to put a scrolling window inside a scrolling browser?
Maybe someone is trying way to hard to earn their paycheck.
And then it times out and resets. Very secure. So secure it discourages normal users.
Grrr...
As it is right now, if I want to watch HBO content online, I have to go to hbogo.com and login with my verizon credentials. If I want to then watch a TBS show, I have to go to tbs.com and login. Then if I want to watch cinemax, TNT, comedy central, etc., I have to go through the same process. Having to visit multiple sites with repeated logins is annoying.
Verizon should create a site that acts as a TV portal where we can log in once and then access any available content from all participating networks. Comcast already has this in place with their XFinity portal. This would be appreciated, thanks.
Ok, it's not an entirely new idea since Verizon has been saying that they are working on making Verizon wi-fi available for the Mac for over 2 years. In the May/June issue (of 2010!) of the Verizon Spotlight they even listed it as being here! Now all they will ever say is that they are working on it. Supposedly they have have been for 2 years... It doesn't take 2 years to provide that access to wi-fi. How many man-hours per year has Verizon devoted to this? I would think that they have not been working on it at all, but rather have been using that statement as false advertising to keep us Mac users here. The Mac user base is growing and isn't "insignificant" anymore. It's only a matter of time before I and others will bail due to failed promises and head over to competition that takes Mac users serious.
So, this is the NEW idea I'm posting: Actually work on providing wi-fi access to Mac users rather than 2 years of promises. At the very least, give us a ballpark date of when we can expect it.
I love to see a complete package with out sports and an ultimate package with all of the above
When recording series, we used to be able to select "first run only." Now the only option is "first run and repeats." Please restore the option for "first run only." The option "no duplicates" doesn't cover it when you watch and delete a first run episode, because a repeat after that point will not show as a "duplicate" and will record. I know this can be done because many series I have recording still have the "first run only" option and it's still working.
Thanks.
Have had Fios about a year, bill is up to $162, just switched to Xfinity for $115 including HBO and Stars. I liked Fios and maybe Xfinity is not quite as good but with three kids in college the $47 is better in my pocket than Verizons, it's all about the money.
Get rid of opinionlab.com scripts and Suggestions floater from your web pages. It destroys your performance and causes a big delay in your page loading.
Dear Verizon,
Today I got an email saying that in November, Ultimate HD customers would automatically start receiving Cinemax for free. Actually, when I ordered FiOS Ultimate HD last month, I was surprised to learn that the Encore Channels are not included with this package unless the customer subscribes to it by paying an extra fee. This is a bummer. I just switched from Comcast, and although I am glad I did, I was disappointed to learn that Verizon does not offer the Encore Channels (SD and HD) for free. Commast does in their Digital Preferred package. Here I'm got Verizon's top of the line TV package and I've got to pay extra for channels that should be offered with the Ultimate HD package. I don't need, nor do I want Cinemax (a premium channel); I rather see you give us all the Encore Channels in a the Ultimate HD package just like Comcast does.
Respectfully,
Dennis
When I became a FiOS customer many years ago it was possible to delete channels. Sadly, this feature was later removed, but it needs to be restored. I'm talking about a proper delete function whereby removing a channel would remove it from the OSG and everywhere else. The lame, confusing, and labor-intensive workaround with Favorites is not an acceptable substitute for a proper delete function. If you must (the keep the nervous happy), you can add a button somewhere that says "Restore all deleted channels."
I would very much like a TV viewing experience that I can configure to completely avoid interaction with all forms of sport, foreign languages, minority "lifestyles," real estate, home improvement, home shopping, "reality" shows, movie channels I don't subscribe to, and other programming curses. A proper delete function would permit this.
The guide content is often not current. This is especially true with PBS programs during pledge time when they air some of the best programs. It is also a problem when local stations change their schedule in response to community or political events.
DVR recording is severely affected since it is tied to the guide. Recording happens at the wrong time or the recording title is wrong.
The local newspapers and tvguide.com have updated content. The EPG information received over an antenna is correct. The FIOS on screen guide is wrong. The content from Comcast was more current before I switched to FIOS.
If the schedule appears correct in a newspaper printed yesterday why is the on screen guide today wrong.