Share Your Ideas with Verizon

[#1]

With any issue i ever have with Verizon it is always a 4 hour process to get anything resolved. I always get transferred to the wrong person who cant seem to help me and have even gotten hung up on before. These employees really need to be trained better or screened better before hired. The amount of money i pay to this company it is ridiculous how incompetent these people are. There needs to be a different way to resolve problems rather than be given wrong phone numbers, transferred wrong or be put on hold for hours at a time! I am a very dissappointed customer and am looking for alternate cable and internet options.

[#2]

Totally agree with you.  I give up trying to get anywhere with their customer service representatives, which, I believe, is the strategy they employ by constantly lying to you, putting you on hold and having you hung up on while you are on hold.  Enough is enough and I am also looking for an alternative provider, I don't even care if it costs ten times as much.

[#3]

I'm sorry you're having problems getting your issues resolved! May I suggest posting your question or issues on our forums (forums.verizon.com) to see if one of our other customers can help you? If they can't, perhaps a support agent there can.

[#4]

Verizon has  the worst customer service.  You spend hours on the phone and transferred around many times.  I purchased the PC protection and 10 agents say I'm covered and 2 say no.  One support person told me I wasn't covered because it was a software problem.  I had the Geek Squad at Best  Buy run a diognostic and it is my hard drive is bad.  I can't get anywhere with Verizon.  I need a support person who has knowledge of compters to call me.  I'm at my wits end with Verizon.

[#5]

I ordered the bundle from Verizon for Internet, Cable and Direct TV.  The technician that came to connect the phone had to come back a second time because the installation was not done correctly.  Of course, Verizon started my billing before the service was even activated.  Then I received a separate bill from Direct TV (not Verizon) and had to place a call into Direct TV who told me to call Verizon to resolve it.  Verizon told me that I would have to pay the Direct TV bill until the billing cycles between the two companies could align, therefore I don't even know if I'm being overbilled.  This has been a huge drain on time, the customer service was lousy and when I asked to speak with a supervisor, the service representative told me that his supervisor did not want to speak with me.  I'm horrified by this lack of customer focus.  The way the service was presented to me is different that what I'm getting.  This is like bait and switch.  I wonder if their CEO reads this forum.  Perhaps he should go on Undercover Bosses.  He might learn something and improve their customer service.

[#6]

I've been with Verizon since April.  I'd switch to another service immediately but will be moving and can drop them then.  The only good thing i can say is the phone works.  Internet is slow and TV channel selection is ridiculous.  We get 5 other towns' local access but not ours!  At least their stock is tanking.  The responses in this forum from alleged Verizon employees are hilariously stupid.

[#7]

You say go to the community with problems well that helps  nothing after switching to your company my bill is no were near what I was told nor did you honor the plan you sent me. Lucky me I kept the lettering I can't get my emails unless

I sign in every time Even after clicking on the two week box. I frilly believe that a mass out cry from your customers to the FCC is the only way to resolve our  complaints tricks you pull to get people with problems off the phone or not replying to issues posted on your so called help forums is a joke.shame on you maybe you need the same thing that happened to bell tell and be broken up