With any issue i ever have with Verizon it is always a 4 hour process to get anything resolved. I always get transferred to the wrong person who cant seem to help me and have even gotten hung up on before. These employees really need to be trained better or screened better before hired. The amount of money i pay to this company it is ridiculous how incompetent these people are. There needs to be a different way to resolve problems rather than be given wrong phone numbers, transferred wrong or be put on hold for hours at a time! I am a very dissappointed customer and am looking for alternate cable and internet options.