Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Reply
Copper Contributor
Paul
Posts: 18
Registered: ‎07-31-2008

Is Social Media the way to go?

I’ve heard that using Social Media to promote your business can be both good and bad. In a sense, it’s free advertising but doesn’t it take a lot of time to keep up with posts and comments? How often do you keep your customers informed about what your business is doing? What are the advantages to using sites like Facebook and Twitter to promote your business? What do you do if your customers say something negative about your products or services? Has anyone successfully used Facebook or Twitter to increase your business presence? Please tell me about your experiences...the good, the bad...I want it all!!!  Thanks!

Gold Contributor VII
SuzyQ
Posts: 4,400
Registered: ‎07-16-2009
Device: LG Voyager
Plan: Family Select 1400
Location: California

Re: Is Social Media the way to go?

Hi Paul -

Some businesses are more conducive to using the new "social media" outlets than others.  I develop and design websites for a variety of businesses in my town, and several have Facebook and Twitter accounts that they use to promote their business.  They all use them differently.  It CAN be a time drain - unless you can afford to have someone(s) assigned to the task of responding and updating.

 

I have a personal Facebook that is purely personal/social.  I also have a personal Twitter account, and  a second Twitter account with my business name, though I haven't really explored how to use it effectively.  I mostly network with other designers and get tips on articles and information concerning the field - it's not an outreach to generate business at this point in time.

 

A local theatre promos their latest production via Facebook - a T-shirt place in the mall Twitters their sales - a Christian-based production company does fund-raisers and promos their concerts via Facebook and Twitter, and the followers are gathered via the website (FOLLOW US icons and links) and email campaigns. Just a few of the ways I am directly involved in helping to facilitate....

 

Social media is all new, and the rules are being invented as we go it seems!  Hey, we are pioneers!!

SuzyQ - longtime Verizon customer
Helping others get the most out of their phones!
Copper Contributor
Wendistry
Posts: 34
Registered: ‎04-15-2010
Location: Dallas, TX
0 Kudos

Re: Is Social Media the way to go?

Paul,

 

You can also follow the advice of a LOT of people with regard to automation and appropriate promotions using Social Media.  I highly recommend Chris Brogan (his post on "Grow Bigger Ears" is phenomenal!), Darren Monroe, and Giovanni Galluci.  Subscribe to their RSS feeds for daily ideas and inspirations. 

 

Best of luck!

@Wendistry

http://www.wendistry.com

Contributor
JoMoore
Posts: 1
Registered: ‎05-31-2010
Device: none yet
Plan: none yet
Location: Columbus,Ohio
0 Kudos

Re: Is Social Media the way to go?

[ Edited ]

Hi Paul,

 

Just got to your post, a little bit late but its better late than never huh? Anyway, with regards to your question, I was also skeptical at first using FB and Twitter to use for my advertising and marketing of my products. You see I sell gold dipped roses and blue crystal rose online and I was having a hard time cracking up the right advertising and marketing technique. I looked at FB and Twitter, observed how to interact correctly with my right target audience. I was just trying it our at first but got a response within a week, so I said its pretty effective. 

 

The disadvantage is how to maintain your accounts with FB and twitter. You must have fresh updates to your customers. To solve it, including the customer support, I hire a freelancer and gave him all the instructions and that solved my problem. You can try it, it worked for me.

Contributor
afmorde
Posts: 1
Registered: ‎02-29-2012
0 Kudos

Re: Is Social Media the way to go?

A local burger place I go to exploded after getting positive reviews on both Yelp and Facebook. It's definitely something to look into (social media marketing that is). Nothing speaks better than real fans spreading the love for your business :smileyhappy:.

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411