My contract with verizon for double play phone & Fios is 59.99 but I am charged 79:99. Every time I tried to solve this issue they put me on hold (NEVER ENDING) or hung up on me. I have the contract as a proof that my contract is 59:99. any suggestion to solve this issue.
We are sorry to hear that you are experiencing a problem. We do care about our customers and we would like the opportunity to resolve any issues that you may be experiencing. I have sent you a PM. Thanks TonyaD
Thanks for your reply, I am not sure what you mean by " I have sent you PM" . I would like to continue to discuss this issue and solve it ASAP bc I am still paying 79.99 for this Month to avoid late payment charges... Thank you.
Please go to the little envelope you see in the upper right hand corner of the screen and click on it. You will then see a message waiting in the "inbox".
