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Read Tweets From Our First Live Twitter Chat Featuring Allan Gregerman, Author of 'Surrounded by Geniuses'

Read Tweets From Our Live Twitter Chat Featuring Allan Gregerman, Author of 'Surrounded by Geniuses'

 

TweetChat #

 

DanitaBlackwood RT @VZSmallBiz#business and #smallbiz get ready for our next month's author @dtapscott... the count down beginshttp://bitly.com/gJZyM0 #bizbooks -4:31 PM Apr 28th, 2011


VZSmallBiz #business and #smallbiz get ready for our next month's author@dtapscott... the count down begins http://bitly.com/gJZyM0 #bizbooks -3:05 PM Apr 28th, 2011


agregerman Thx @VZSmallBiz This has been a fun new way to exchange ideas. I'll look forward to doing it again. Cheers! #bizbooks -2:59 PM Apr 28th, 2011


VZSmallBiz Thank you @agregerman for today's live chat. Your insights were great! It has been a pleasure working with you all this month. #bizbooks -2:58 PM Apr 28th, 2011


agregerman Thx @DanitaBlackwood for joining in. Any questions about innovation, customer service or small business in general? #bizbooks -2:53 PM Apr 28th, 2011


DanitaBlackwood #Smallbiz & #entrepreneurs-author Alan Gregerman taking questions via Twitter- until 3 p.m. EST Do a search 4 #bizbooks & VerizonSmallBiz -2:50 PM Apr 28th, 2011


agregerman And they build and maintain a killer network. You might enjoy this blog post... http://bit.ly/iCfNIX #bizbooks -2:47 PM Apr 28th, 2011


ellen_yu @SannWood @mashable hello! FYI author + #smallbiz expert is hosting a live twitter chat now search #bizbooks 2 ask Q on customer service -2:46 PM Apr 28th, 2011


agregerman That they won't rest until they've wrestled the solution to the ground #bizbooks -2:46 PM Apr 28th, 2011


agregerman They also know how to give the sense that a customer's need is the most important thing in the world #bizbooks -2:46 PM Apr 28th, 2011


agregerman The best ones know how to listen, understand what a customer needs, and quickly find a solution #bizbooks -2:45 PM Apr 28th, 2011


VZSmallBiz Hello @DJGreatDane do you have a question for @agregerman? He's on Twitter now, giving advice on customer service and more #bizbooks -2:45 PM Apr 28th, 2011


agregerman A great concierge is an awesome role model for customer service! #bizbooks -2:44 PM Apr 28th, 2011


VZSmallBiz Q6: @agregerman You seem to think that concierges are a great source of inspiration. In what way? #bizbooks -2:43 PM Apr 28th, 2011


VZSmallBiz Hello @Disco0o Do you have a Q for @agregerman? He's an expert on customer service and tapping into new ideas/creativity #bizbooks -2:41 PM Apr 28th, 2011


agregerman Hello @MomsMaterial Let us know a bit about your business and if you have any pressing or fun questions? #bizbooks -2:40 PM Apr 28th, 2011


MomsMaterial RT @verizon#smallbiz need help w/ customer service? Or how to infuse new ideas into your #business? Join @VZSmallBiz #live chat now Search #bizbooks -2:38 PM Apr 28th, 2011


agregerman Take stores like Urban Outfitters. They leave customers alone until they express a need or interest. Just let them shop #bizbooks -2:37 PM Apr 28th, 2011


agregerman Some folks wants thoughtful questions and attention. Others to be left alone amid well-presented offerings #bizbooks -2:37 PM Apr 28th, 2011


agregerman Thx @MukMan I'd start with an engaging and positive greeting. Then try to quickly read their personal preference #bizbooks -2:36 PM Apr 28th, 2011


agregerman And Ritz-Carlton hotels... if you're feeling rich. They empower all employees to wow! customers #bizbooks -2:34 PM Apr 28th, 2011


agregerman Check them out at http://www.containerstore.com Or better yet, bring your slightly unorganized self into their store #bizbooks -2:33 PM Apr 28th, 2011


MukMan #bizbooks @agregerman How do I best capture a customer's attention and interest the minute they walk in the door - a greeting, display or??? -2:32 PM Apr 28th, 2011


agregerman A bunch. I really like the Container Store. These folks are obsessed with helping you to organize your stuff! #bizbooks -2:32 PM Apr 28th, 2011


verizon #smallbiz need help w/ customer service? Or how to infuse new ideas into your #business? Join @VZSmallBiz #live chat now Search#bizbooks -2:31 PM Apr 28th, 2011


VZSmallBiz . @agregerman so are there any other companies that offer great customer experience? #bizbooks -2:30 PM Apr 28th, 2011


agregerman For more info here's a fun article... http://bit.ly/ifFAx5#bizbooks -2:28 PM Apr 28th, 2011


agregerman I also like the way they stick to the customer until their questions are answered and needs are met #bizbooks -2:27 PM Apr 28th, 2011


agregerman I really like @WholeFoods #WholeFoods and their commitment to making customers smarter #bizbooks -2:26 PM Apr 28th, 2011


VZSmallBiz Q5: @agregerman Can you name some companies that are great customer service role models? #bizbooks -2:24 PM Apr 28th, 2011


agregerman To learn more check out this short article from my blog...http://bit.ly/ik8E2x #bizbooks -2:23 PM Apr 28th, 2011


agregerman Look at L.L. Bean. 99 year old company that guarantees everything it sells, and customers decide if a product meets their needs#bizbooks -2:22 PM Apr 28th, 2011


JohnColumbus @agregerman @vzsmallbiz Sounds like a solid approach - thanks for the tip #bizbooks -2:21 PM Apr 28th, 2011


agregerman It's probably giving the customer an unconditional guarantee of satisfaction. What could be better than that? #bizbooks -2:21 PM Apr 28th, 2011


TerrieHoward Thanks. It seems instant gratification is a need for the modern consumer. #bizbooks -2:20 PM Apr 28th, 2011


VZSmallBiz Q4: @agregerman What's your favorite customer service idea?#bizbooks -2:19 PM Apr 28th, 2011


agregerman Take Amazon's Kindle...We can now download and begin to read any new book in only 60 seconds! #bizbooks -2:18 PM Apr 28th, 2011


agregerman Thx @TerrieHoward Definitely! We often turn to the web to get an "instant" response and gratification #bizbooks -2:17 PM Apr 28th, 2011


ellen_yu RT @agregerman: ...get up from your desk and wandering around...to cool #businesses down the streets, museums, restaurants, etc.#bizbooks -2:17 PM Apr 28th, 2011


agregerman And keep an eye out for things that seem remarkable!#bizbooks -2:15 PM Apr 28th, 2011


agregerman Which means getting up from your desk and wandering around...to cool businesses down the streets, museums, restaurants, etc.#bizbooks -2:15 PM Apr 28th, 2011


agregerman Thx @JohnColumbus Start by committing to be more curious and taking a fresh look at the world around you #bizbooks -2:14 PM Apr 28th, 2011


TerrieHoward And are web-based businesses expected to operate at a faster rate than a brick and mortar business? #bizbooks -2:13 PM Apr 28th, 2011


agregerman The second is provide instruction videos that teach people new skills. Check out http://bit.ly/j8dXai #bizbooks -2:12 PM Apr 28th, 2011


JohnColumbus @agregerman @vzsmallbiz what tips do you have to be more creative? #bizbooks  -2:12 PM Apr 28th, 2011


acanal RT @agregerman: Greetings. Join the live Tweet chat today at 2 pm ET. It should be fun, informative and habit-forming #bizbooks -2:11 PM Apr 28th, 2011


ellen_yu Agree RT @agregerman: Use a blog as a way to deliver timely ideas -- a #business need to offer tips, insights or free goodies :smileywink:#bizbooks -2:11 PM Apr 28th, 2011


agregerman And here are a couple of ideas that come to mind. The first is to use a blog as a way to deliver timely ideas #bizbooks -2:08 PM Apr 28th, 2011


ellen_yu Hi @agregerman! Glad you here to help #smallbiz FYI #live chat now. Follow @vzsmallbiz or search for #bizbooks http://bitly.com/kEOhSO -2:08 PM Apr 28th, 2011


agregerman Another great question. The web is an awesome medium for driving ideas, insights and practical know-how #bizbooks -2:08 PM Apr 28th, 2011


VZSmallBiz Q2: How can a web-based #business create a great customer experience? #bizbooks -2:06 PM Apr 28th, 2011


agregerman And while we're on this topic, here are seven things that are essential...http://bit.ly/k6JgXX #bizbooks -2:06 PM Apr 28th, 2011


VZSmallBiz #smallbiz need help with customer service? Or how to infuse new ideas into your #business? Join our #live chat now. Search for#bizbooks -2:05 PM Apr 28th, 2011


agregerman And asking the right questions. Then following up quickly with ideas and insight #bizbooks -2:04 PM Apr 28th, 2011


agregerman Thx @VZSmallBiz. Great question. The real key is engaging customers, listening and understanding their real needs #bizbooks -2:03 PM Apr 28th, 2011


MukMan RT @VZSmallBiz#smallbiz #free #consultation NOW w/@agregerman author, #entrepreneur + Venture Workshttp://bitly.com/kEOhSO #bizbooks -2:03 PM Apr 28th, 2011


VZSmallBiz #smallbiz #free #consultation NOW w/ @agregerman author,#entrepreneur + founder of Venture Works http://bitly.com/kEOhSO#bizbooks -2:01 PM Apr 28th, 2011


VZSmallBiz Q1 What are the keys to building and maintaining great customer relationships? #bizbooks #smallbiz http://bitly.com/kEOhSO -2:01 PM Apr 28th, 2011


VZSmallBiz Welcome Alan Gregerman @agregerman author of Surrounded by Geniuses to our #live #Twitter chat 2-3 pm ET #bizbookshttp://bitly.com/kEOhSO -2:01 PM Apr 28th, 2011


VZSmallBiz . @agregerman helps #companies develop winning strategies + create successful new products + new ways of doing #business #bizbooks -2:00 PM Apr 28th, 2011


VzNana RT @agregerman: Greetings. Join the live Tweet chat today at 2 pm ET. It should be fun, informative and habit-forming #bizbooks -1:52 PM Apr 28th, 2011


agregerman Greetings. Join the live Tweet chat today at 2 pm ET. It should be fun, informative and habit-forming #bizbooks -1:51 PM Apr 28th, 2011


VzNana RT @verizon: Live Tweet chat w/ @agregerman today at 2 pm ET#smallbiz get your Qs ready use #bizbooks http://bit.ly/kEOhSO -1:44 PM Apr 28th, 2011


VerizonCA RT @VZSmallBiz#smallbiz #free #consultation Live Tweet chat w/ @agregerman today at 2 pm ET #smallbiz get your Qs ready use#bizbooks http://bit.ly/kEOhSO -1:25 PM Apr 28th, 2011


ellen_yu #smallbiz #free #consultation Live Tweet chat w/ @agregermantoday at 2 pm ET #smallbiz get your Qs ready use #bizbookshttp://bit.ly/kEOhSO -1:23 PM Apr 28th, 2011


VZSmallBiz #smallbiz #free #consultation Live Tweet chat w/ @agregermantoday at 2 pm ET #smallbiz get your Qs ready use #bizbookshttp://bit.ly/kEOhSO -1:23 PM Apr 28th, 2011


dcconcierge RT @verizon: Live Tweet chat w/ @agregerman today at 2 pm ET #smallbiz get your Qs ready use #bizbooks http://bit.ly/kEOhSO -1:17 PM Apr 28th, 2011


verizon Live Tweet chat w/ @agregerman today at 2 pm ET #smallbiz get your Qs ready use #bizbooks http://bit.ly/kEOhSO -1:15 PM Apr 28th, 2011


kbenckert RT @verizonbusiness: Live Tweet chat with @agregerman today (4/28) at 2 pm ET. #smallbiz get your Qs ready. Use #bizbookshttp://bit.ly/kEOhSO -11:54 AM Apr 28th, 2011


verizonbusiness Live Tweet chat with @agregerman today (4/28) at 2 pm ET. #smallbiz get your Qs ready. Use #bizbooks http://bit.ly/kEOhSO -11:49 AM Apr 28th, 2011


WWalkerWW RT @VZSmallBiz: Live Tweet chat w/ @agregerman today at 2 pm ET #smallbiz get your Qs ready use #bizbooks http://bit.ly/kEOhSO -11:41 AM Apr 28th, 2011


MukMan Live Tweet chat w/ @agregerman today at 2 pm ET #smallbiz get your Qs ready use #bizbooks http://bit.ly/kEOhSO -11:40 AM Apr 28th, 2011


ellen_yu Live Tweet chat w/ @agregerman today at 2 pm ET #smallbiz get your Qs ready use #bizbooks http://bit.ly/kEOhSO -11:37 AM Apr 28th, 2011


VZSmallBiz Live Tweet chat w/ @agregerman today at 2 pm ET #smallbizget your Qs ready use #bizbooks http://bit.ly/kEOhSO -11:37 AM Apr 28th, 2011


TweeParties RT @VZSmallBiz #live Tweet chat with @agregerman today at 2 pm hope you can join http://bit.ly/kEOhSO #bizbooks -11:21 AM Apr 28th, 2011


VZSmallBiz hello! @TweeParties #live Tweet chat with @agregerman today at 2 pm hope you can join http://bit.ly/kEOhSO #bizbooks -10:50 AM Apr 28th, 2011

 

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