What is Idea Exchange?
Idea Exchange is a new part of the Verizon Residential Community where community members can share ideas about new or existing Verizon products and services. This is your chance to tell us what you want to see here at Verizon, share your thoughts with others, and comment/vote on ideas and suggestions others have submitted as well.
Sounds Cool. Where can I find Idea Exchange?
Click here to go to Idea Exchange. A link to Idea Exchange can also be found on our community page at http://forums.verizon.com
How do I post an Idea to Idea Exchange?
Posting an idea is easy.
1) First, find your way to the Idea Exchange by going to http://forums.verizon.com and clicking on “Share Your Ideas With Verizon”
Click “Share Your Ideas With Verizon.”
2) You’ll arrive on the Idea Exchange page. Once you’re there, click on the “New Idea” button, located on the left side of the page near the “Suggest” banner.
3) You’ll be taken to our Idea submission page. Here is where you submit your idea to share with the Verizon Community.
4) Assign a category to your idea from the drop down list. You can find a description of all the categories further down in this FAQ.
5) Make sure to give your idea a clear title and explain it as completely as you can. Remember, the more complete your thought, the more likely it is to get noticed! You can add smiley’s, links, and format your text. Click “Preview” to see a preview of your post, and don’t forget to spell check!
6) You can also use tags to help other community members more easily find your ideas. Tags should be related to your idea. Other community members can also tag your ideas, unless you check the “Do not allow anyone to tag this idea” box when you post your idea.
7) When you’re all set, click post at the bottom of the page
Your Idea now appears on the Idea Exchange for others to comment and vote upon!
What Verizon Products and Services can I leave ideas for?
We’ve divided up Verizon’s different products and services into categories to help keep everything organized. You can choose one of the following for your ideas:
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Ordering and Installation |
For ideas relating to how new services are ordered and set up |
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Payment |
For any and all ideas relating to billing, including paperless billing, AutoPay, and Quick Pay |
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My Verizon |
For ideas about our interactive portal and account management site, My Verizon |
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FiOS TV |
For ideas about our FiOS TV service |
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Internet |
For ideas about our FiOS and High Speed Internet Services |
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Home Phone |
For ideas about our FiOS Digital Voice, Local, Regional, Long Distance and International Phone services. |
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For ideas about Verizon.net email |
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Multimedia (Music, Movies and Gaming) |
For ideas about multimedia products such as Verizon Games, StarzPlay, Disney Connection
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Service and Support |
For ideas about Verizon.com/support, In-Home Agent, FiOS Video Tutorials, Ask Verizon, Premium Technical Support and other support related services |
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Verizon Community |
For ideas about the Community Forums, Blogs or Idea Exchange |
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Website (Verizon.com) |
For ideas about Verizon.com |
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New Product Ideas |
For ideas about products and services we currently don’t offer or that don’t fit into one of the categories above. |
Is Verizon really listening to my ideas?
Absolutely! One of the great things about Idea Exchange is that you can track the status of your ideas- as your ideas are sent to the people here at Verizon who can make them happen, you’ll see the status of your idea is updated. We’ll be telling you if the idea is something we are working on now or would like to do in the future, or if it’s something that is not feasible for us at this time. Rest assured- we’re listening to you!
What do the different Idea Statuses mean?
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New Idea |
Idea has been submitted to the Idea Exchange. |
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Under Review |
Idea has been forwarded to appropriate business team who is determining feasibility. |
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Acknowledged |
Idea has been successfully submitted and is appropriate for the idea exchange (proper category assigned…etc). |
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Duplicate |
Idea or one in similar scope has already been submitted to the Idea Exchange and acknowledged. |
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Clarification Needed |
Idea has the potential to move to another status but more details/information is needed by the idea poster. |
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Accepted |
Idea has been accepted as a new business case or as an addition to an existing one. |
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Not Likely |
Idea will not be implemented because of business or technical reasons. |
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Maybe Later |
Idea is a good one but not something we can include in a near-term product or software release. |
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In Progress |
Idea has been accepted and is currently in development. |
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Launched |
The idea has been fully developed or produced and is now active/available. |
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Already Exists |
Verizon agreed that it was a good idea and it is already part of an existing service or product. |
What do the votes mean?
Just as you can give kudos in the community forums and blogs, you can vote for ideas you like on the Idea Exchange. Ideas with high vote totals are more likely to be recognized and accepted by the teams at Verizon who develop our products and services. You can also leave comments on ideas, but remember to be kind!
Why was my idea removed or rejected?
Some Ideas are just not feasible for our business, and will be marked with a status of “Not Likely”. Posts to Idea Exchange will be removed if the post does not contain an idea or violates our Terms of Service.
What’s the easiest way to find ideas I haven’t yet read?
The
easiest way to access your unread ideas is through “All Posts”, which you can
find at http://forums.verizon.com/t5/forums/recentpostspag
