- edited
This post is by Margo Howell, online experience manager of My Business Account.
Online Account Management Made Easy
In response to our customers' requests, we have introduced a completely redesigned online account management area for you: our valuable small business customers.
To make it easier for you, we have placed all your business account’s phone, Internet access, online applications and TV services in one place, accessible using one user ID and password.
(http://verizon.com/mybusiness):
- View, print and pay your bills online
- Research, subscribe to and change Verizon products/services
- Manage single and multiple accounts from one online place
- Set-up, access and manage your Verizon and Google Apps email
- Access and use online applications (such as Verizon Online Backup & Sharing)
- Get discounts from affiliated service providers
- Register for our exclusive webinars and view the archive
- Read and comment on the Verizon Small Biz Blog and Verizon Forums
These are just a few of the features and functions available to you.
Importantly, we have also redesigned the pages and features to make them easier to use. We know that you are busy and we designed the web site to give you quicker access to the functions you use the most.
Over several weeks, the new My Business Account experience will be rolled out to our customers. Some customers have already begun using the new My Business Account while some can start using it by simply signing in, and others will be invited soon. If you have not yet received your email invitation, be on the look-out for it and sign in without delay to begin a better experience and access to all the benefits we offer you.
Also, the great majority of our customers will be able to use their existing user IDs and passwords with the new My Business Account. However, a small percentage of customers will need to change their credentials because another user has the same ID on the other Verizon site.
As you may have seen, we recently added new self-service tools to the online Support area. These include help for such situations as:
- No Dial Tone
- Retrieve Voicemail Number
- Reset Password
- Setup WiFi
- Request Repair Status
More support information is being added on how to use your existing services, as well.
These changes and updates have been tested by your peers as well as industry professionals. If you have comments – praise or suggestions -- please send us your feedback so that we may continue to meet your expectations and give you the best online experience.
May you be well and your business successful!
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Contact the editor: vzsmallbiz@verizon.net
Mark W. Adams
Director: Verizon National Marketing
Mark leads the way to bring innovative solutions to small businesses.
Mark Smith
Executive Director: Verizon Ventures
Mark works with and identifies entrepreneurial companies for Verizon to invest in and fund.
Dan Keoppel
Executive Director: Verizon Ventures
Dan works with and identifies entrepreneurial companies for Verizon to invest in and fund.
Paul Macchia
National Public Relations Manager
Paul handles corporate communications for Verizon Wireless with a focus on enterprise and government sectors.
Ellen Yu
Sr. Manager: Media Relations
Ellen provides PR support to Verizon's small business team, landlines and FiOS in apartment buildings and small and medium-sized commercial properties such as strip malls, and street-level shops and offices.
Kathy Johnson
Manager: SMB Product Marketing Messaging, Verizon Wireless
Kathy manages the SMB product Marketing Messaging Strategy for the Business Solution Group. She also develops and manages various SMB marketing programs to support channel enablement.
Jarryd Gonzales
Sr. Manager: Media Relations
Jarryd provides PR support to Verizon in CA and TX.
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