We are making solid progress in restoring services to wireline and wireless customers affected by the June 29 storm that cut a swath from Virginia to New Jersey. 

On Monday (July 2) the company resolved the remaining issues that affected calling to northern Virginia 911 centers in Fairfax and Prince William counties, and Manassas and Manassas Park.  All centers are now fully operational as company officials continue to work with 911 center staff to ensure their needs are met.  Verizon regrets the inconvenience to its customers.

The 911 system is designed so there is no single point of failure in the network to interrupt 911 service.  Unfortunately, the severity of this particular storm damaged multiple Verizon facilities in the affected area, which led to the weekend’s 911 issues.  Verizon will thoroughly examine these issues and take the necessary corrective action.

On the wireless front, over 99 percent of Verizon’s cell sites in the D.C., northern Virginia and Baltimore areas are currently up and running.  So, nearly all customers have wireless service.