Verizon Technical Support Blog

[#1]

 The members of the Verizon Technical Support Blog's team are part of an elite group of technicians whose goal is not only to ensure that all our customer's issues and questions are addressed, but to educate our customers on the best ways to take advantage of their Verizon services.  Through this blog you'll not only be able to interact with each of our team members through posts and conversations, but you'll get to know each of us by our blog topics and witty banter!  Our technicians are fully versed in all Verizon products and services, as well as being subject matter experts in a variety of areas.  We're here for you at any time of the day or night, all you have to do is just reach out and post something! 

Say "hello" to each of the technicians in our group: Adam, Eric, Frank M., Frank S., Jack, James, Jason, Jerrold, Karl, Ken, Kim, Lee Q., Lee U., Mark, Matt, Mike B., Mike E., Mike M., Mike V., Peter, Shamika, Tony, Tonya, and Travis.  We're here to help, educate and have fun .. so let's get to it!

[#2]

How can I get a trouble ticket opened that will get my FIOS line off the ground and connected to a pole?

[#3]

Hi Poppa -- We can open the ticket for you (if it's not already) and make sure this gets done.  We're sending you to our private board so that we can get your address and contact information. 

-- Mike M

[#4]

Thanks Mike M, but I was finally able to talk with someone and a new ticket was opened ({edited for privacy}). I did not see a generate new ticket option online and the first call for support went from a ringing to a busy signal after 20 minutes waiting. My second attempt was successful. Thanks again for your quick response. Mike B

[#5]

I can receive but cannot send emails.  How can this be remedied?

[#6]

I could not do your job full time. Same questions over and over, whine whine whine. As my brains splatter on the wall.

KUDOS TO YOU ALL!

[#7]

What happened to Verizon's Live Chat support?  I am deaf, and that has been my go-to for getting technical support.  Live Chat seems to have disappeared, and it is a necessary resource. The automated "chat" thing is junk!

[#8]

I am trying to replace the battery in my BBU and I cannot remove the wires from the old battery. Is there a trick to this?

[#9]

My FIOS power supply generates strong Radio Frequency Interference.  Such that I can not listen to A.M. radio nor can I listen to Amateur Radio bands of 160, 80, and 40 meters.

Do you have a line filter that can be inserted in the AC line to correct this?

Or is there an updated power supply available.

[#10]

Ollieboy,

I am sorry for the delayed response. But I sent you a message in regards to your post.

Thank you,
~Eric

[#11]

Alhark,

I am sorry you had an issue with  getting to our live chat.  You can go here: http://www22.verizon.com/content/contactus/ and fill out what type of chat you are looking for. Once you get to step 3 you should see an option for live chat.  If you are still having an issue after that, just send me message and we'll get to the bottom of it.

Thank you,
~Eric

[#12]

Hi JAG1,

It depends on what type of BBU you have.  But in generall you can squeeze the leads at the end of the wires (Red and Black), then lift it of off it.  If you are still having an issue please send me a message, and we'll get it addressed for you.

Thank you,
~Eric

[#13]

Hi Eldat,

I am sorry you are having an issue with this interference. I saw you had another post about this and you said you were going isolate with an extension cord.  Let me know how it works out, if it is still a problem just message me directly. 

Thank you,
~Eric

[#14]

Please let me know if this is the correct place to find answers about my Commando Smart phone?

[#15]

I have FIOS for both my TV & computer.  Is there a way  of getting my TV stations to play on my laptop?

[#16]

Eric,

Thank you, I am working with Live Chat now to address issues with Fios TV.

[#17]

OK, maybe one of these agents can finally help me.  I have had Fios TV for about 9 months now, but have NEVER been able to us my OnDemand at all... NOT ONCE.  I can't watch free movies, I can't even watch HBO shows on OnDemand because it says I'm not subscribed... which I am.  I have Literally called about 10 times. I have talked to tech support, billing and Usage OnDemand. Everyone can do nothing and doesn't know why.

I really don't get it. I am exspected to pay my bill on time and regulary, but I can't even get the service I'm paying for. is there any one able to help. Otherwise I will just go back to Comcast, where I had no issues with OnDemand.

[#18]

Hello Dre3022,

We can assit you. I sent you a private message to get started.

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

[#19]

Hello Fishes1,

Here is a link below that will provide what channels are availble to watch streaming.

http://www22.verizon.com/home/fiostv/?CMP=DMC-CVD_ZZ_FT_Z_TV_N_Z001#stream

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

[#20]

Verizon's Spam is Ridiculous !

Verizon, you're getting very sloppy letting all the spam through your email service. It's coming from the same sources all the time... and you need to shut them down. When your service first started in the 1990's Verizon was tops. Now you're operating just like another no face, big name corporation without regard to your customers quality of life experience using your products especially email. You had Bell Labs, you had Lucent, now you have Verizon research for FiOS and other high-end/high speed services. Get your SPAM HOUSE in order... CLEAN UP YOUR ACT and GET RID OF THE SPAM !!! I'm sorry to say your email is riddled with spam infestation and it makes your customer email experience awful ! Please get on it right way...

[#21]

Tell my why it is that I have been trying to watch the loympic live feed since last week and tech support still can't fix it??  I keep getting **bleep** answers like oh they sent your ticket to the wrong group let's close that one and open another.  Wait 48 hours.  Oh I don't know why no one worked on your ticket.  I'll make sure it gets done wait ANOTHER 48 hours.  This has been going on since 7/26/2012 at 12:59 pm when the fist tick was originally opened. I have been on the phone on hold for HOURS!  I've been told I don't have cnbc  (I do)   they tell me I don't i tell them I'm watching it right now.  They say oh yeah you have it.  Gee I don't know I'll have to get you someone else.    You guys really want me to go back to cablevision. The automated nessage I got tonight says " we are committed to taking care of the problem by August 30th"!  The olympics are over on August 12!

So tell me blog guys what's up with all of this?

[#22]

Hi Kickit689,

I sent you a PM so that we can get some information to help you.  Please reply as soon as you can.

-adam

[#23]

what and where is a pm?

[#24]

A pm is a private message. If you go to the upper right hand corner of your screen, you will see a small envelope. It is a grey outline when there are no messages, and the envelope turns gold when you have a message waiting.

[#25]

My home monitoring and contro has not worked since Feb. 27, 2012.  I have file a complaint with the Public Utilities Commision.  CIH Management Company contracted by the DC Housing Authority to over see the property continue coming into my apartment every time I leave my apartment.  I called the police; the police "you have your camera."  I "verizon home monitoring and control are working with CIH who have a key to my apartment not permitting the home monitoring control camera not displaying the images.  I am a trainer for (CERT) Community Emergency Response Team.

[#26]

Hello Wealbundle,

I sent you a private message so we can assist you further.

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

[#27]

How do I get support for my personal web space? I created a site many years ago, long before Verizon merged its cell and Internet sites into one site. At that time customers were allowed to upload HTML, pictures, and video instead of having to use the Telerik controls.

Now, since i have to use the Telerik controls, when I click on view my site I go to http://mysite.verizon.net/resuxyly/ which is by default selecting index.html, the file I uploaded years ago and which is severely outdated. The Telerik tools will not allow me to delete this and other files in my personal web space from long ago. Deleting the my personal site does not work either. Right now I have no personal site created or published through Telerik, yet going to the URL listed above will display my very old index.html file. Please tell me how to delete all my old files or please do a cleanup and complete refresh of the Telerik folder for my personal web site. I don't need any of the old content, I just need it removed so it is no longer displayed by default. Creating a new personal site through the Telerik controls does not remove the old files.

[#28]

Hi xf021209,

I have sent you a PM to help get the personal web space issues resolved. 

-adam

[#29]

So I have been having issues with Fios -- unable to send certain e mails, two days ago and again today, and unable to get TV listings ("There are no TV programs at the time specified" -- that is, now!), and very slow internet.   I therefore called Verizon.   After a wait and enforced music, an agent answered . . . laughing.   Big deal for her -- life was really funny -- the failure of the Verizon service was just a joke.

She actually fixed the problem, after 25 minutes (yes, the Verizon telephone was working), and stopped laughing after I told her that it was inappropriate.   What would you say to an agent like this?

Her name is Elena.

[#30]

Hello Dalraddy,

We apologize for the experience that you had. I sent you a PM to collect more information from you.

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

[#31]

Help....I can't find any other support options on Verizon.net that address my issue, so I am here looking for your mercy and help.

I have a MyVerizon free website.  My issue is that I cannot access or download any of the images I've uploaded to my "Images' folder.

Under the expanded details window it lists all of my files and the sizes in kb, but will not let me access them.

I really need to access these files to build my site.

FYI my site is {edited for privacy}   and I can't get to folder with all my images,  Even if I type the entire URL to a specific Image it won't load.. 

Any help or direction would be greatly appreciated.

Mucho Thank-O

[#32]

I am still trying without success to get Verizon to figure out why a group of us in Bowie are all getting phantom calls (half rings always at specific times (:08 and :38) on the hour at random times throughout the day.  This has been going on since the storm in early July.  I have spoken with at least three technicians and a supervisor and new people continue to post on this forum, but no solution is forthcoming.  I am hoping that someone in this group will take on this challenge and figure out what is wrong with the network that is causing this problem.  It can't be something in my house since other people are experiencing the same thing in their house.

[#33]

Hello Fatman and ejpbowie,

I have sent you both private messages to assist you.

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

[#34]

Why does custoer servce jack you around for 29 minutes, then transfer you to another department and make you start all over and get a crabby girl that treats you like **bleep** and hangs up on you? Verizon is the angriest customer service department I know of.

I still have internet connectivity problems because nasty gorl hung up on me I'm so **bleep** off. I can't call back without junping someone's **bleep**. She flat out refused to let me speak with a supervisor, a clearly poor choice as all supervisor requests are to be honored.

Verizon, you sicked today. I still have **bleep** service and will post on my blogs, my twitterm my facebook and other sites. RTyanks for making me feel good about being part of the anngriest and nastiest customer service company, VERIZON.

Crazy Eagle, Paula's partner

[#35]

My email continuously scrolls when I use the scroll bar to go to the next line after the first screen last line.

[#36]

i'm trying to connect a vcr/dvd combo to my verizon[ dvr is a motorola7216][ its an panasonic the vcr dvd combo] early they sent me a diagram but it was just a vcr different setup  

[#37]

Hi is there an application that will allow me to use my Verizon droid's or tablet to get live college football feeds?    I live in an area that I can only get general local Tv stations and was hoping to watch the games on my tablet.

[#38]

Hi is everybody at Verizon liers and don't know how to do anything right the first time.  Still waiting on my internet service after the ready date.  Now the weekend and lone and behold nobody can fix this till Monday the day I have online schooling.  This is the poorest service I have ever seen in any company.

[#39]

I have been trying to get support now for 2.5 hours and your automated system either hangs up on me or I sit on hold. I also tried on line chat and it said it wasn't available. I was just on hold for 20 minutes again and the system hung up on me. How about if I pay my bill like you provide service?

[#40]

Hi everyone I am very sorry for your troubles you are experiencing with Verizon.  I sent each of you a private message in response to your comments posted here.   

Thank you, 
~Eric 

[#41]

how can i speed up my wireless units in my home ? my wired computer is 50/25 my wireless units are like 12/5 i have a MI424WR router. can i install a booster or another wireless router or an N router somewhere else in my home?

[#42]

The most **bleep** poor service I ever dealed with.  Now after a week Verizon said they have a problem on there end.  But will take a day or two for somebody to even get back to me to have a tech look at the pole and the wires.  **bleep** theses techs are {please keep your posts courteous} have ever had to deal with.  All they want to say is I AM SORRY I AM SORRY take that SORRY and stick it up your **bleep**.  Fix the problems and maybe just maybe you won't have **bleep** off customers.

[#43]

Hi Boardwlk17,

Yes that is an option that you can use in regards to wireless devices. If you are still in need of help you can send me a private message.

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

[#44]

Hello andy1977,

I sent you a message as I see we sent you one a few days ago.

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

[#45]

Have a question. My FIOS Verizon modem is set for WEP64. In order to work my IZON home monitor, the Izon company said that I must have FIOS Verizon modem set for WPA2. WHO/WHERE do I get this accomplished? Will this affect my other wireless equipment - IPad, Livio Internet Radio, etc.?

[#46]

How do I get my system properly installed?  It has been nearly a month since the installer said an engineer had to fix the outside box.  So I've been running off spliced wires strung through the neighborhood.  I've called in for three trouble tickets, spent six nights of phone calls, and nobody in customer service seems to be able to get this resolved either.  Do any of you actually follow up on your trouble tickets?  Is this is the service I've signed up for, I'm ready to cancel.

[#47]

I have had fios for two years, tv usually works great.  Internet almost NEVER works.  I have been working with verizon to correct the problems but I don't have hours and horus to spend on hold and can't do it online since oh wait, I don't have the internet service  I pay for monthly and on time.  Terrible customer service.  Gotta love monopolies they can do whatever they want!

[#48]

I have been painting the interior of my house and had to unplug everything in my living room.  About 8 hours later, I plugged everything back in, but my multiroom DVR doesn't work and my internet doesn't work.   The DVR said "installing initial settings. This will take a minute".  Twenty minutes later, it still said that.   I turned off the router and even tried resetting it.  The power light is on and the wireless light is on and when I check from my phone and computer, both show that I am connected to router, but neither has internet when I try to connect.  I did receive a message under troubleshooting that said something about "gateway is broken".  I just need to know exactly what to do to get both the TV and the internet back.  My other two TV's work fine with the set top boxes that are attached to them. 

[#49]

Hi Everyone, 

I am very sorry for the issues.  We sent  you all a private messages to get some more information to get this resolved.  

Thank you, 
~Eric 

[#50]

I have an Verizon MI424WR Router which is a number of years old.  Does Verizon offer any newer routers that use more up-to-date protocols?  If so, how can I get one?

Thanks.

[#51]

hi.. i have DSL acct. that has a 500mb. of space added to it.

problem.. I can not access the SiteBuilder Tool/editorial to

make changes to the site... i keep getting a re-direct 

I google the SiteBuilder page.. and low and behold it (the personal

verizon central page) shows up in the Google search.. but after signing in

on that page I am again re-directed to an impersonal substituted page.

anyone here knows what is going on.. the phone techs only said

that they would send in a support ticket and i would get an answer

in 24-48 hours... this was after using the Remote Sharing Tool..