Verizon at Home

[#1]

For all of our at Home readers who are Fans of FiOS and active Facebook users, we have some exciting news.

In case you missed it last week, we launched a Facebook page – www.facebook.com/VerizonFiOS – and it’s choc-full of great stuff for FiOS fans. If you have a Facebook account or are looking to create one, make sure to visit us and click the “like” button to add Fans of FiOS to your favorite pages.

Our Facebook page (not to mention this blog, Twitter and our forums), is a place to discuss FiOS with your fellow fans and with people looking to learn what FiOS is all about. By “liking” us, you can get the scoop on the latest features and services delivered right to your Facebook home page. Plus, you’ll also find reps from our Fiber Solutions Center standing by to help with service questions. Be sure to check it out and let us know what you think.

And if that’s not enough, then check out the sweepstakes we’re holding. For a limited time, we’ll be giving away four Flip Ultra™ camcorders every day to our new Facebook fans.  Just visit our page, click to “like” us, then look for the “Enter Now” link on the showcase tab.  And if you’re a FiOS TV HD customer, what better way to experience the new YouTube widget than with a new camcorder?

[#2]

Thanks.  Following you on Facebook now. 

I love the FiOS service (I have internet + TV).  It always works.  It's always fast.  It simply rocks!

[#3]

I hate Verizon.  We have had nothing but trouble with TV since it was installed on 3/18 AND the last bill was almost $300!!!!!!!!!!!!!!!!!!  What a rip off!  Some promotion!  We are sitting here on a Friday night after 5 days of hard work at our jobs and have no television.  I am so sick of calling, unplugging, resetting.  It is freezing an not working more than not. I am filing a complaint with t he BBB and canceling an going back to Direct Tv -don't care what the cancellation fee is!!!!!!!!!!!!!!!!!!!!!!!

[#4]

Collielover96,

We're sorry you haven't been able to enjoy your FiOS TV service, and we'd like to make things right for you.  I'll contact you via Private Message to get your contact information.

Heather

[#5]

Collielover96

I am sure they will make it right. They have always made things right for me. The forums are a good place to look for help because it is visible to more than one Verizon Employee, and the public. It would be good if you could just call and get the issue resolved the first time. Review your bill closely and look for possible errors, and if there are errors, billing will fix those also. If you have paid more than you should, Verizon will issue a credit back to your account.

[#6]

A fan of the product FIOS; however, not a fan of Verizon customer service and the amount of time (1 hour today) to not resolve a billing error.  My online bill cannot be viewed by the "e"-customer service person without giving your passcode ... not thinking a good policy to ask your customers for their personal passcode.  Also, there were errors on the online bill (duplicate charges for monthly access charge, duplicate charge for Showtime which is listed as part of the BUNDLE and also listed as "additional TV service").  To add, the "e"-customer service person said they, at Verizon, received an internal e-mail that this Showtime error was to appear on bills; however, no one moved to take it off the bill.  I recently went on a cruise and purposely called ahead for pricing.  I was charged $19.97 for roaming charges which are supposedly "on cruise ship" charges when I know for a fact I was near the cruise terminal in TX when making the calls to coordinate with other couples arriving.  Verizon customer service told me to call the cruise line.  Wait, I made the call on land in TX near the cruise terminal ... how is that something that Verizon doesn't handle.  All this occurred in one billing cycle and I have to say as much as I like the FIOS product, ready to give it all up ... my bill was to not exceed $300 and this month it was $372.  Sure there is another vendor out there that would enjoy my $300 per month ... in fact, maybe someone that save us more money.