Verizon at Home

[#1]

Verizon is all about giving our customers the best possible service, whether it’s over our wired network, or our wireless network.  Call quality and network reliability…at a good price.

We’re always looking for ways we can improve our customers’ experience.  For example, while our FiOS services are revolutionizing Internet and TV for customers, our fiber network has proven to be much more reliable than our copper landline network.

In areas where we operate both networks, and the copper landline service hasn’t been the most effective at delivering quality service to some of our customers, we’re offering to transition customers to our all-fiber-optic network.  There is absolutely no charge to make the transition, and our customers keep their same voice service at the same rate. 

From the customer’s point of view, the fiber-optic network provides excellent reliability and crystal-clear quality.  From our point of view, the fiber network has many advantages over our existing copper facilities.  For example, it is less susceptible to inclement weather.  It’s a win-win for both of us.   

So far in 2012 we have transitioned more than 90,000 customers from their current landline service to our all-fiber network that passes right in front of their homes. 

And we’ve been contacting customers under a few different circumstances:

-- when they continue to experience landline service issues (even though we’ve tried to repair it several times).

-- when we determine that a piece of equipment in our network is – or soon will be – negatively impacting their service.

-- when one of our copper cables is damaged and the repair timeframe will mean that customers may be without service for some time, Verizon can provide service  more quickly by transitioning those customers’ service to fiber. 

Many of our customers transition to our fiber services on their own, without our offering, when they know there’s a service outside their front door that will give them more dependable and reliable service.  That was the case with Michael, one of our loyal customers in Bayside, N.Y., recently.  His landline service was okay, but his High Speed Internet, our copper-based Internet access service, was not meeting his expectations.  Our technicians had made attempts to improve his speed and consistency, but it still did not meet his standards.

Verizon’s Senior Vice President Tom Maguire paid a visit to Michael recently to discuss his experience in transitioning his services to our fiber-optic network.   He loves his new FiOS Internet services, and his landline service, which was kinda’ sorta’ okay, is now clear as a bell over our fiber-optic network.  He’s telling his family and friends that fiber’s the way to go!

[#2]

Very good blog. Nice to see, and nice to watch. Good idea. I am in agreement as a happy FiOS customer since 2005.