Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Free Calls to Japan, Text to Donate, and Free TV Japan

by Employee ‎03-14-2011 01:04 PM - edited ‎03-14-2011 03:58 PM



The images of the devastation in Japan are heartbreaking. Our hearts go out to the Japanese people and to their loved ones who are left wondering and hoping from a distance.


To help keep our customers connected with loved ones in and around affected areas, Verizon is making all calls to Japan free for most residential and wireless customers through April 10.


Additionally, Verizon Prepaid Phone Card charges for all long-distance calls placed to Japan from the U.S. will also be waived through the same period.


We’ve also made it easy for customers to text donations to a host of non-profit organizations responding to the earthquake and subsequent tsunami.  Customers can make a $10 donation by simply sending a text message and may choose from 10 organizations aiding those in need in Japan.  For more information on text to donate, please visit:


In cooperation with TV Japan, FiOS TV customers who are not subscribed to the channel will have free access through March 25.  The channel location is 1770.


Keeping you connected to what and those you love is what we do, but at times like these we’re honored to be able to help.



by Prmaninboston on ‎03-15-2011 10:56 AM
This is an oustandingg generosity from Verizon, little details like this shows that Verizon, although, a large company who looks for profits also is capable of incredible compasion towards the hardship of others. This convinces me to stay with this company. WELL DONE!!!!
by rjmvlm on ‎03-19-2011 10:24 PM

I just read this email from our home account [I am in Japan]... I concur with the previous comment, this is very generous of Verizon. A question... Does this generousity extend both ways, meaning are the calls made from Japan to the States are also free?  Thanks and yes I can still here you now !!!

by Employee on ‎03-22-2011 09:35 AM



You didn't say what part of Japan you're in, but we hope you, your family and colleagues are ok.  Verizon is making calls to Japan free for most residential and wireless customers through April 10.  The program applies to calls to Japan but not to calls from Japan to the United States. 



by charliebear8163 on ‎03-25-2011 05:11 PM

Just wanted to say Thank You to Verizon for this amazing gesture.  I have felt much more connected to my family and friends.  Thank you again.

by pilotf16 on ‎03-30-2011 09:08 AM

Well done. Verizon!....Other medias should follow suit and donate this cause in Japan!!..Sincerely, George E. Hartman USAF (ret)

Verizon at Home Blog
The first place for news of new Verizon products and services or upgrades to the ones you have. For service problems click here. Or check our Community Forums.

Please note: Please register as a member of the Verizon Community Forums to comment here.

About The Authors

Bob Elek

Manager - Media Relations

Photo of Maitreyi Krishnaswamy

Bob stays on top of developments and issues with Verizon’s Consumer and Mass Business segment from his home base in Florida. He has been involved with Fios since it was first being developed and deployed in 2004.

Alberto Canal

Photo of Alberto Canal

Alberto is in the public relations group. He loves to share tech, sustainability, feel-good, and random news of interest. A happy Fios quad play customer, he likes to use his family as guinea pigs.

Deidre Hart

Manager -- Media Relations

Photo of Deidre Hart

Deidre is a member of the consumer PR team and loves to talk everything Fios and everything football. She’s also a happy Triple Play customer.

Phil Santoro

Photo of Phil

Phil has been extolling the virtues of Fios ever since he had his Triple Play installed and can’t image how he ever managed without it. He writes about developing technologies that enable him to fuel his addiction to movies and sports whenever he wants, no matter where he is.

Caroline Wilson

Photo of Caroline

Caroline manages the Verizon Fios Google+ page, capturing the latest in entertainment, technology, sports and everything in between. She loves using social media and the written word to extend the Fios conversation.

Follow Verizon on Twitter

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411