Verizon at Home

[#1]

Yeah, yeah.  We've heard it all before -  men are less apt to ask for directions than women, at least according to women.  Well now, a recent study conducted by Gadget Helpline, may show the same trend applies to getting directions from tech manuals.

According to Ars Technica, the Gadget Helpline study analyzed 75,000 calls received between September and October 2009. The results made clear that we guys actually believe quite firmly that we know what we're doing without reading manuals ...and happy to let you know it! Sixty-four percent of the men who called the helpline had not checked out the booklet that came with their computer or gadgets before making the call, compared to a significantly lower 24 percent of female callers.

This story grabbed my attention this morning because Friday evening I picked up the new home computer, and had finished the manual before I got home.  (Had to wait :40 minutes for Chinese take out.  You have to read something.)   But maybe most guys don't read tech manuals, and, having read a few stupefying simplistic ones, I can guess why.

Perhaps with all this in mind, Verizon has developed the In-Home Agent, an online tool in the form of a downloadable app that has answers when you're scratching your head and unwilling to read a directional manual. Set up and reset functions most customers need are right there on your computer desktop, so even if you don't know what you're doing, you'll be able to get the job done.  No need to call customer service.

And for our non-FiOS customers, we're developing a version of the In-Home Agent to support High Speed Internet DSL-based services to simplify life for customers who use those services, too.

Even if you've already read the manual, In-Home Agent is right on your computer and ready to help anytime you need it.

[#2]

It's a great idea, but it doesn't work quite right.  I was interested in configuing my home voice mail, so I opened in In-Home Agent.  I choose Customize Home Voice Mail, then Ring Number Change.  I'm told to dial my voice mail number and enter password, then choose "9" for Mailbox options, "2" for mailbox settings and "3" fpr Ring Count.  Sounds great, except I don't have those options.  My only option is to press "3" for Personal Options where I'm given the opportunity to change my passcode.  Nothing about ring count.

I also have two Verizon phone numbers, with voice mail on both.  The In-Home Agent only "connects" to one of my phone numbers... I can find no way to login, or choose my other number,

Any ideas?

[#3]

Davidgro,

Sorry you had these difficulties with In-Home Agent.  We're going to reach out to you offline for more information so that the team can troubleshoot why you couldn't configure your voicemail.  Regarding the second part of your question, In-Home Agent supports one telephone number at a location.

Eric